Submit a Customer Service Request

Use this request to order Garbage (red lid) and Recycle (blue lid) bins for a newly constructed house.

Green Waste (green lid) bins are an optional service.  Find out more about this service here. 

The property must be occupied before bins will be delivered.  Once you are in the house and the bins are ordered, the bins will be delivered to the nature strip within 2 working days.

House number must be displayed.  If no number is displayed, the delivery of the bins may be delayed.

Submit request

Important note: Wyndham are undertaking a bin changeover program to ensure our bins are consistent with Australian standards. This means if you have a yellow lidded garbage bin that is in a state of disrepair, you will receive a new 120L, red lidded bin in its place. 

Bins are generally repaired/replaced within 2 working days after your scheduled collection. 

To confirm your collection date please visit MyWyndham.

To allow for the repair of your damaged garbage (yellow lid) bin you will need to:

• Ensure the bin is empty
• Once your bin has been emptied on your scheduled collection day, please leave the empty, damaged bin on the nature strip.
• The bin will be repaired/replaced within 2 working days – if this does not occur, please contact Council on 1300 023 411.

Submit request

Bins are generally repaired/replaced within 2 working days after your scheduled collection.

As collection for a recycle waste (blue lid) bin is fortnightly, please confirm your collection date using MyWyndham.

To allow for the repair of your damaged recycle (blue lid) bin you will need to:

• Ensure the bin is empty
• Once your bin has been emptied on your scheduled collection day, please leave the empty, damaged bin on the nature strip.
• The bin will be repaired/replaced within 2 working days – if this does not occur, please contact Council on 1300 023 411.

Submit request

A green waste bin is optional and carries a charge payable by the owner.  If it is found that the service is not being paid for at your residence, a council officer will call you to discuss the available options.

Bins are generally repaired/replaced within 2 working days after your scheduled collection.

As collection for a green waste (green lid) bin is fortnightly, please confirm your collection date using MyWyndham.

To allow for the repair of your damaged green waste (green lid) bin you will need to: 

• Ensure the bin is empty
• Once your bin has been emptied on your scheduled collection day, please leave the empty, damaged bin on the nature strip.
• The bin will be repaired/replaced within 2 working days – if this does not occur, please contact Council on 1300 023 411.

Submit request

If a bin is believed to be lost or stolen, a replacement can be arranged free of charge.

You will need to complete a Missing Bin Declaration form and return to Council before we can provide a replacement bin.

Download the Missing Bin Declaration form

Wyndham City offers all Wyndham households three free hard and green waste collection services each financial year.

This service works on a pre-booked system so you will need to book your collection day at least 1 week in advance, with collection waiting times of 2-3 weeks.

Book a Hard Waste Collection

Property Owner:

If you are an owner of the property and would like to request ownership details of neighbouring property details please click below:

Submit Request

Agent / Contractors:

If you are a fencing contractor and have been contracted by the property owner to build a new or replace an existing fence. You need to download and complete the form below:

Contractor - Fence Application Form

If you are an agent contracted by the property owner to organise building permit. You need to download and complete the form below:

Contractor - Protection Works Notice Application Form

If you need a copy of any of your past Rates notices, the quickest and easiest way to get access to them is to sign up for Digital Rates Notices. Through this service you will have access to past rates notices and will also be able to receive your future rates notices via email. Find out more about signing up for digital rates notices.

Otherwise you can use this request to ask for a copy of your latest rates notice to be sent to you.

Please note as of 1 July 2022 an admin fee of $17.40 will apply per notice for any requests for copies of notices.

To protect your privacy, a rates notice can only be issued to the postal or email address already assigned to the owner or authorized third party.

Once you have submitted your request for a copy of your recent rates notice, a council officer will be in contact to organise payment of the $17.40 admin fee prior to the notice being issued.

Submit request

Please notify Wyndham City in writing or by completing an online form, of any changes to name or address .

Submit Change of Name

Submit Change of Address - Individual

Submit Change of Address - Business

Change of Animal Registration Details

Reports of a garbage bin being missed during collection should be reported no later than the following working day to ensure the waste truck can return to your area.

To find out about your next collection date, go to MyWyndham.

When you have submitted a request you will need to:

• Leave the bin out
• Allow two working days for the waste truck to return

Submit request

Reports of a residential recycle bin being missed during collection should be reported no later than the following working day to ensure the waste truck can return to your area.

To find out about your next collection date, go to MyWyndham.

When you have submitted a request you will need to:

• Leave the bin out
• Allow two working days for the waste truck to return

Submit request

A green waste bin is optional and carries a charge payable by the owner.  If it is found that the service is not being paid for at your residence, a council officer will call you to discuss the available options.

Reports of a residential green organics bin being missed during collection should be reported no later than the following working day to ensure the waste truck can return to your area.

To find out about your next collection date, go to MyWyndham.

When you have submitted a request you will need to:

• Leave the bin out
• Allow two working days for the waste truck to return

Submit request

If a vehicle is unregistered or appears to be abandoned on Council land (including roads, nature strips and reserves), Wyndham City can investigate and if necessary the vehicle may be impounded. 

Burnt out vehicles should be reported to Victoria Police. 

To report an abandoned or unregistered vehicle you can complete and submit a Customer Service Request or phone Wyndham City on 1300 023 411.

Submit Request

When submitting the request, you will need to indicate the type of illegal structure e.g. carport, shed, pergola (unroofed), verandah.

Submit request

Use this request to report a concern about the hygiene or cleanliness of a food premises.

Submit request

Use this request to report a concern about hygiene or unregistered rooming houses or accommodation (hotel or motel).

Submit Request

Our Environmental Health Officers conduct regular education visits to tobacco retailers, eating establishments, schools, childcares, licensed premises and gaming venues in regards to administering and enforcing requirements under the Tobacco Act 1987. We also enforce non-compliances in response to education visits and public complaints.

Wyndham City aims to reduce the harmful effects of tobacco smoking through:

• Enforcing any sales of tobacco or e-cigarette products to minors (persons under 18)
• Enforcing smoke-free dining
• Enforcing smoke-free workplaces
• Banning smoking in designated areas of licensed premises, shopping centres and children and young people areas used for recreational and sporting activities
• Regulating the display and advertising of tobacco products
• Referring illegal tobacco products

Tobacco Retailers

Strict legislation regulates the sale and display of tobacco and e-cigarettes within retailers. Any form of tobacco advertising or promotion such as flags, posters, stickers or signage either within or external of the retail outlet is prohibited. Tobacco and e-cigarette products including vapes are also prohibited from being displayed anywhere within the retail outlet.

Environmental Health Officers conduct regular education visits to retailers to ensure they understand their legal obligations when selling tobacco or e-cigarette products. Businesses found to be selling illegal/black-market tobacco, nicotine-containing vapes or any fruit, sweet or confectionary flavoured rolling papers will be referred to Victoria Police and the Commonwealth for investigation.

Retailers can update their contact details through the Request for Information Form.

Sales to minors

The sale of tobacco or e-cigarette products to people under 18 years of age is illegal in Victoria.

Wyndham City Council operates a program where young people under 18 years of age are employed to carry out 'test purchasing' at tobacco outlets across the municipality. Each young person is educated about Victoria’s tobacco laws and instructed to follow procedures developed by the Department of Health and Human Services.

If you sell tobacco or e-cigarettes including vapes to a person under 18, Council will take enforcement action including issuing fines or prosecution.

Make a complaint

Wyndham City’s Environmental Health Department investigates complaints received from the community in relation to breaches of the Tobacco Act 1987.

To report businesses that breach tobacco retailing laws, contact Council via our Online Customer Service Portal.

Further information

Information about the Tobacco Act and Regulations can be obtained from the Department of Health and Human Services Tobacco Control Section hyperlink: https://www.health.vic.gov.au/tobaccoreforms/ or by calling the Tobacco Information Line on 1300 136 775. Resources such as stickers or signage can be ordered through the Tobacco Unit.

The best method in dealing with a neighbour causing a nuisance is to approach them with your issues and try and work together to resolve the problem. They may not be aware they are causing unreasonable noise.

Before reporting a noise nuisance, read the information on noise nuisances

Submit request

When reporting a problem odour pollution, please provide us with the following details:

• Type of odour (if known), Eg gas, chemical etc
• Time of odour, eg is it constant or at a particular time of day/night

Submit request

The best method in dealing with a neighbour causing a nuisance is to approach them with your issues and try and work together to resolve the problem. They may not be aware the smoke from their wood heater is causing a nuisance.

Before reporting smoke pollution, read the information on smoke pollution.

Submit request

Unsightly means a property with an overgrown front yard to at least 1 metre high and/or unkempt due to litter.

When reporting an unsightly property you will need to provide us with the following information:

• The height of the grass/weeds
• The percentage of the yard that has long grass/weeds
• The type of litter is present
• Whether the house is vacant

Submit request