Maternal and Child Health face-to-face consultations have resumed for infants aged between 0 and 8 weeks.

Parents of newborns and young babies don’t need to do anything – our staff will be contacting families directly to book an appointment, and strict hygiene and health protocols will be followed right throughout the consultation to ensure the safety of both staff and families.

We are not yet able to safely resume face to face appointments to all children in the older key age groups to 4 years of age and will advise when these are to resume.

For any other existing Maternal and Child Health families, we are  continuing with telephone and video consultations, using a specialised Australian telehealth services. Families are able to chat face to face with nurses during appointments, or use the phone if preferred.

Make or Change a Booking

For additional information or support contact:

  • If immediate danger call 000
  • MCH 24hr Phone line 13 22 29
  • Parent line (help with child behaviour) 132289
  • Australian Breastfeeding Association (ABA) Counselling Line 1800 686 268
  • COVID 19 hotline 1800 675 398
  • COVID-19 (Coronavirus) Multilingual Resource Library
  • Raising Children website
  • PANDA (anxiety and depression help) 1300 726 306
  • Beyond Blue 1300 224 636
  • Family violence 1800 7377328 (1800 RESPECT)
  • Safe Steps 1800 015 188 (immediate assistance with family violence)
  • Mental Health Triage 1300 657 259
  • Suicide call back 1300 659 467

Maternal Child Health Q&As

Are Maternal and Child Health Services continuing?
Absolutely – Maternal and Child Health Services are continuing. However, the limit the spread of Covid-19, and the impacts it has on our community, the majority of these consultations will take place over the telephone. There are some special circumstances where these consultations will happen face-to-face.

I already had an appointment booked, is this now cancelled?
No, this appointment will go ahead as scheduled but as a telephone consultation.

Can I book a new appointment?
Yes, we encourage families to continue to use the Maternal Child Health service as they would ordinarily.

How do I book an appointment?
Book an appointment by phoning 9742 8148 between 8am and 4.30pm or emailing

I’ve tried to phone but still can’t get through.
Given the increased reliance on phones, we are temporarily experiencing some issues. If you can’t get through, please leave a message, call again later, or email

What if I need help after hours?
Please call the 24 hour Maternal Child Health Hotline on 13 22 29.

What measures does Council have in place to protect the health of the community?
Wyndham City is implementing social distancing processes, to limit the spread of the disease by reducing opportunities for close contact between people.

As such, Council has cancelled all events and many Wyndham staff have been encouraged to work from home, where possible. Staff unable to work from home will work on a 14-day roster, and any staff who feel unwell or present with symptoms of the virus have been advised to stay home.

Furthermore, Council is providing additional daily cleaning services to all Wyndham City buildings, taking extra care to clean areas of high use such as door handles, light switches, taps and toilets.

What is social distancing and why is it important?
Social distancing is designed to limit the spread of a disease by reducing the opportunities for close contact between people. Strategies include using conference calls and video conferencing in place of face-to-face meetings and avoiding unnecessary travel or public transport where possible.

Social distancing includes:

  • Attempting to keep a distance of 1.5 metres between yourself and other people where possible, for example when you are out and about in public places
  • Avoiding crowds and mass gatherings where it is difficult to keep the appropriate distance away from others
  • Avoiding small gatherings in enclosed spaces, for example family celebrations
  • Avoiding shaking hands, hugging, or kissing other people
  • Avoiding visiting vulnerable people, such as those in aged care facilities or hospitals, infants, or people with compromised immune systems due to illness or medical treatment

What is the most important thing I can do right now?

The most important thing you can do right now is take care with your personal hygiene. 

  • Wash your hands with soapy water for at least 20 seconds
  • Dry your hands with paper towel or in the hand dryer
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Cover your mouth and nose when you cough or sneeze or cough or sneeze into your elbow (do not cough or sneeze into your hands)
  • Do not reuse a tissue after coughing, sneezing or blowing your nose
  • Avoid contact with anyone who has cold or flu-like symptoms
  • Stay home if you are unwell.
  • Always take home your device in case you need to work from home.

What are the symptoms of COVID-19?

The symptoms of COVID-19 include:

  • Fever
  • Cough
  • Sore throat
  • Fatigue
  • Shortness of breath.

What should I do if I do not feel well?

If you suspect that you or a family member has COVID-19 you should call (not visit) your GP or ring the national COVID-19 Information Hotline on 1800 020 080.

For the most current information, resources and advice please visit The Department of Health and Human Services website,


Maternal and Child Health Services offer free professional nursing support and advice for parents of children from birth to school age.

Find your local Maternal and Child Health Services 

Services include:

  • Consultation and support for families with parenting issues
  • Regular health and development checks for your child
  • Groups for first time parents
  • Referrals to other professionals
  • Information about community and family support services

Key Age and Stage Visits

  • Home Visit
  • 2 weeks
  • 4 weeks
  • 8 weeks
  • 4 months
  • 8 months
  • 12 months
  • 18 months
  • 2 years
  • 3.5 years

Additional centre or home visits are given to families with particular needs.

How to make a booking

You can:

Enhanced Maternal & Child Health Service

This outreach service is for eligible families who are experiencing early parenting difficulties and are in need of additional support. Referrals for the enhanced service are made by your Maternal and Child Health Nurse.

First Time Parents Group

If you are a first time parent with a baby aged about 2-4 months old you are invited to join one of our groups where you can meet other new parents in your area.

For further information contact to your Maternal & Child Health Nurse or contact Bookings on 9742 8148 or email You can contact our 24 Hour Maternal & Child Health Nurse Service phone 13 22 29.

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