Request It Online (Service or Issue)

If you need to request a service report an issue, ask a question or provide feedback this is the easiest way to reach us.

Request It (Service or Issue)

Online Chat

Our online chat is here to help you navigate our website and answer general questions. We're here to help from 8am to 4.30pm, Monday to Friday.

While we strive for security, it's worth noting that online chats have their vulnerabilities. For details on how we securely handle your personal information over chat, see our Privacy Statement.

Chat with us is available via the right bottom corner of each page.

Phone us

Phone us on 1300 023 411.  Our contact centre is open Monday to Friday, 8am to 5pm (excluding public holidays).  For urgent issues outside of business hours you can call 1300 023 411 and you will be directed to our after hours service.

Visit Us in Person

Please note we cannot accept cash payments at Manor Lakes, Point Cook and Tarneit.

Civic Centre

Wyndham Civic Centre & Functions Centre
Address: 45 Princes Highway, Werribee, Victoria
Hours: 8.30am - 5pm (Monday to Friday)

Manor Lakes

Manor Lakes Community Learning Centre
Address: 86 Manor Lakes Boulevard, Manor Lakes
Hours: 9am - 5pm (Monday to Friday)
More information

Point Cook

Point Cook Community Learning Centre
Address:1-21 Cheetham Street, Point Cook
Hours: 9am - 5pm (Monday to Friday)
More information


Tarneit Community Learning Centre
Address:  150 Sunset Views Boulevard, Tarneit
Hours: 9am - 5pm (Monday to Friday)
More information

Wyndham City Sites

Municipal Tip

Municipal Tip (Refuse Disposal Facility)
Address:  470 Wests Road, Werribee, VIC
Hours: 8am - 4pm (Monday to Friday)
8:30am - 4pm (Saturday & Sunday)
Closed: Good Friday, Christmas Day and New Year’s Day
More information

Write to Us

Phone us on 1300 023 411.

Our phone number is available 24 hours a day, seven days a week.

During business hours, our customer service centre is open Monday to Friday, 8am to 5pm (excluding public holidays). 

Outside of business hours, for urgent issues you will be directed to our after-hours service for assistance.


  • We aim to answer queries within 10 working days.
  • If you submit a complaint please allow for a little longer for investigation, depending on the complexity of the complaint we will advise you of your time frame.

Postal address:

PO Box 197
Werribee, Victoria, Australia, 3030


Email us:

Provide Feedback (Complaint/Compliment)

Your feedback is very important in helping Wyndham City to deliver a quality experience for our customers.  We welcome both positive and constructive feedback as this helps us to improve our services for the future.

If you have a compliment or complaint  about a service that you have recently received from us, please:

Submit your feedback

Update your details

Connect With Us (Social Media and eNewsletters)






Social Media Terms of Use

In order to ensure our social media pages (Facebook, Twitter, Instagram, LinkedIn, Pinterest) are friendly and welcoming for all visitors, we do moderate where needed. Users may not post any material that is:

  • abusive, threatening, defamatory, or obscene
  • fraudulent, deceptive or misleading
  • in violation of any intellectual property right of another
  • in violation of any law or regulation
  • otherwise offensive or inappropriate
  • overtly political
  • not suitable to all ages
  • discriminatory or offensive (particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion or disability)
  • Offering to sell any goods or services, or conducts or forwards surveys, contests, chain letters, spam or any other unsolicited commercial message.

We will endeavour to respond to comments requesting information in a timely manner, but still encourage individuals to contact Council on 1300 023 411 for specific enquiries. Replies to posts will only be made by Wyndham City during business hours.

Social Media Disclaimer

While Wyndham City endeavours to maintain the currency and accuracy of information published on its social media sites, the information is subject to change.  It is advisable that users verify the currency of information immediately prior to use.

All comments, visuals, videos and other material posted by users on this Page do not necessarily reflect the opinions or ideals of Wyndham City Council, its employees or affiliates. Wyndham City accepts no liability for the content, and disclaims all responsibility for any loss or damage which may arise from the information contained on its social media sites.

Links to external websites are provided as a convenience to users and does not imply endorsement of that website, service or person by Wyndham City.  Wyndham City is not responsible for the content or reliability of links, or for any loss or inconvenience arising from their use.

Wyndham City reserves the right to permanently remove unsuitable content from its social media sites including those that violate the Terms of Use and accepts no liability for any loss or damage caused by, or in connection with, such removal.  Repeat offenders may be blocked from contributing to the Page.  We may remove comments and take the discussion 'offline' or into a private channel if we believe that the content is personal in nature, or is affecting the enjoyment of the page for other visitors.

Subscribe to an eNewsletter

Getting the latest news on what’s happening in Wyndham will soon be a lot easier, with the launch of a range of e-newsletters. They are a new, convenient way of keeping informed of what’s going on in the community.

Wyndham News - Subscribe to Wyndham News, our monthly newsletter, and be the first to read all the latest information from Council including projects, latest news, events and more!

Green Living in Wyndham - Find out everything you need to know about helping the environment by living a more sustainable lifestyle, while saving some cash on the way.

    Healthy & Active - Healthy and Active in Wyndham brings you everything you need to know about maintaining a fit and healthy lifestyle by utilising the great resources our city has to offer

    Youth -  Find out about programs, events and assistance for young people aged 12 to 25 years of age living in Wyndham.


    Other eNewsletters

    Libraries - Find out what is happening & on offer at Wyndham Libraries.

    Wyndham Arts

    • Keep up to date with the latest arts events and opportunities in Wyndham and beyond
    • Be invited to exhibition openings at Wyndham Art Gallery and Wyndham Art Spaces

    Wyndham Cultural Centre - Find out about upcoming shows at Wyndham Cultural Centre

    Wyndham Rural News- Much of Wyndham’s land is rural land which includes working farms for cattle, sheep, goats and various cropping and hobby farms.  That’s why we’ve created a new eNewsletter, ‘Wyndham Rural News’, covering topics such as weed control, land management issues and ideas, events and various updates from other agencies on land management within Wyndham.

    Privacy Statement:  Your personal information is being collected by Council for sending you the selected eNewsletter. It will also be stored on Council’s Customer Database and used to identify you when communicating with Council and for Council to deliver services and information to you.  For further information on how your personal information is handled, visit Council’s Privacy Policy at


    Translating and Interpreting Services

    Translating and Interpreting Services

    Need to contact us in your language? Please phone our language-specific service:


    national relay service

    National Relay Service

    Contact Wyndham City Council through the National Relay Service using one of the methods below:

    • NRS Chat users:  1300 553 467 and then ask for 1300 023 411
    • SMS Relay users:  133 677 and then ask for 1300 023 411
    • Video Relay users: 1300 149 715 and then ask for 1300 023 411
    • NRS Captions users:  1300 018 342 and then ask for 1300 023 411
    • Voice Relay users:  1300 555 727 and then ask for 1300 023 411
    • TTY users:  133 677 and then ask for 1300 023 411


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