Request It Online (Service or Issue)
If you need to request a service report an issue, ask a question or provide feedback this is the easiest way to reach us.
Online Chat
Our online chat is here to help you navigate our website and answer general questions. We're here to help from 8am to 4.30pm, Monday to Friday.
While we strive for security, it's worth noting that online chats have their vulnerabilities. For details on how we securely handle your personal information over chat, see our Privacy Statement.
Chat with us is available via the right bottom corner of each page.
Phone us
Phone us on 1300 023 411. Our contact centre is open Monday to Friday, 8am to 5pm (excluding public holidays). For urgent issues outside of business hours you can call 1300 023 411 and you will be directed to our after hours service.
Visit Us in Person
Please note we cannot accept cash payments at Manor Lakes, Point Cook and Tarneit.
Civic Centre
Wyndham Civic Centre & Functions Centre
Address: 45 Princes Highway, Werribee, Victoria
Hours: 8.30am - 5pm (Monday to Friday)
Manor Lakes
Manor Lakes Community Learning Centre
Address: 86 Manor Lakes Boulevard, Manor Lakes
Hours: 9am - 5pm (Monday to Friday)
More information
Point Cook
Point Cook Community Learning Centre
Address:1-21 Cheetham Street, Point Cook
Hours: 9am - 5pm (Monday to Friday)
More information
Tarneit
Tarneit Community Learning Centre
Address: 150 Sunset Views Boulevard, Tarneit
Hours: 9am - 5pm (Monday to Friday)
More information
Wyndham City Sites
- Libraries in Wyndham
- Community Centres & Venues
- Youth Resource Centre
- Wyndham Cultural Centre - Performing Arts
- Wyndham City Depot
- Werribee Visitor Information Centre
Municipal Tip
Municipal Tip (Refuse Disposal Facility)
Address: 470 Wests Road, Werribee, VIC
Hours: 8am - 4pm (Monday to Friday)
8:30am - 4pm (Saturday & Sunday)
Closed: Good Friday, Christmas Day and New Year’s Day
More information
Write to Us
Phone us on 1300 023 411.
Our phone number is available 24 hours a day, seven days a week.
During business hours, our customer service centre is open Monday to Friday, 8am to 5pm (excluding public holidays).
Outside of business hours, for urgent issues you will be directed to our after-hours service for assistance.
- We aim to answer queries within 10 working days.
- If you submit a complaint please allow for a little longer for investigation, depending on the complexity of the complaint we will advise you of your time frame.
Postal address:
PO Box 197
Werribee, Victoria, Australia, 3030
Email us: mail@wyndham.vic.gov.au
Provide Feedback (Complaint/Compliment)
Your feedback is very important in helping Wyndham City to deliver a quality experience for our customers. We welcome both positive and constructive feedback as this helps us to improve our services for the future.
If you have a compliment or complaint about a service that you have recently received from us, please:
Update your details
You can update your details with us online by visiting the below links.
Connect With Us - Social Media
- Wyndham City
- Visit Werribee and Surrounds
- Libraries in Wyndham
- Werribee City Centre
- Mayor of Wyndham City
YouTube
Social Media Terms of Use
In order to ensure our social media pages (Facebook, Twitter, Instagram, LinkedIn, Pinterest) are friendly and welcoming for all visitors, we do moderate where needed. Users may not post any material that is:
- abusive, threatening, defamatory, or obscene
- fraudulent, deceptive or misleading
- in violation of any intellectual property right of another
- in violation of any law or regulation
- otherwise offensive or inappropriate
- overtly political
- not suitable to all ages
- discriminatory or offensive (particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion or disability)
- Offering to sell any goods or services, or conducts or forwards surveys, contests, chain letters, spam or any other unsolicited commercial message.
We will endeavour to respond to comments requesting information in a timely manner, but still encourage individuals to contact Council on 1300 023 411 for specific enquiries. Replies to posts will only be made by Wyndham City during business hours.
Social Media Disclaimer
While Wyndham City endeavours to maintain the currency and accuracy of information published on its social media sites, the information is subject to change. It is advisable that users verify the currency of information immediately prior to use.
All comments, visuals, videos and other material posted by users on this Page do not necessarily reflect the opinions or ideals of Wyndham City Council, its employees or affiliates. Wyndham City accepts no liability for the content, and disclaims all responsibility for any loss or damage which may arise from the information contained on its social media sites.
Links to external websites are provided as a convenience to users and does not imply endorsement of that website, service or person by Wyndham City. Wyndham City is not responsible for the content or reliability of links, or for any loss or inconvenience arising from their use.
Wyndham City reserves the right to permanently remove unsuitable content from its social media sites including those that violate the Terms of Use and accepts no liability for any loss or damage caused by, or in connection with, such removal. Repeat offenders may be blocked from contributing to the Page. We may remove comments and take the discussion 'offline' or into a private channel if we believe that the content is personal in nature, or is affecting the enjoyment of the page for other visitors.
Subscribe to an eNewsletter
Getting the latest news on what’s happening in Wyndham will soon be a lot easier, with the launch of a range of e-newsletters. They are a new, convenient way of keeping informed of what’s going on in the community.
Wyndham News - Subscribe to Wyndham News, our monthly newsletter, and be the first to read all the latest information from Council including projects, latest news, events and more!
Ward Newsletter - Hear from their local ward Councillor, find out about and get updates on what’s happening in their ward including local projects, local events and engagement opportunities.
The Loop: Community Engagement - Hear about everything community engagement related via our monthly newsletter. We’ll share information about current projects - like dog parks, open spaces or new policies that we want your feedback and ideas on.
Other Newsletters
- Business Matters - The newsletter includes information relevant to the local business community such as free business training and networking events, Wyndham City Council tenders, government grants and other business news.
- Community Matters - Enrich your community participation and involvement with the transformative power of training, learning, and sharing!
- Families in Wyndham - Families in Wyndham enewsletter includes information about programs, supports and services for children aged 0 – 12 years, and information about free local events and learning opportunities.
- Green Living in Wyndham - Find out everything you need to know about helping the environment by living a more sustainable lifestyle, while saving some cash on the way.
- Healthy & Active - Healthy and Active in Wyndham brings you everything you need to know about maintaining a fit and healthy lifestyle by utilising the great resources our city has to offer
- Libraries - Find out what is happening & on offer at Wyndham Libraries.
- Wyndham Arts - Keep up to date with the latest arts events and opportunities in Wyndham and beyond. Be invited to exhibition openings at Wyndham Art Gallery and Wyndham Art Spaces
- Wyndham Cultural Centre - Find out about upcoming shows at Wyndham Cultural Centre
- Wyndham Rural News - This newsletter covering topics such as weed control, land management issues and ideas, events and various updates from other agencies on land management within Wyndham.
- Youth - Find out about programs, events and assistance for young people aged 12 to 25 years of age living in Wyndham.
National Relay Service
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
Step 1: Choose Your Preferred NRS Call Channel
Visit NRS Call Numbers and Links to select the communication method that works best for you.
- Options include video, SMS, NRS captions, voice relay, Chat and TTY.
Step 2: Provide Our Phone Number
When prompted by the NRS, give them our phone number: 1300 023 411
For more information visit: About the National Relay Service