Privacy Policy

With the enactment of the Privacy and Data Protection Act 2014 (previously the Information Privacy Act 2000) and the Health Records Act 2001, Victorian councils are required to comply with the privacy principles set out in the Acts and adopt policies on the management and handling of personal and health information of individuals.


This Privacy Policy explains how the Wyndham City Council will collect, hold, use and disclose personal and health information of individuals, how individuals can gain access to their information, and correct inaccuracies, and how an individual may complain about possible breaches of privacy.


The information on this website is general in nature and may not apply to, or be suitable for, your particular circumstances.  Although every effort is made to provide current and accurate information, Wyndham City Council (‘Council’) makes no guarantee that the information is, or will remain, current and accurate.  Any reliance on any information on this website is at your own risk.  For any specific enquiries or information, please contact Council.

Third party links

Any third party links included on this website (e.g. in community and volunteer directories) are for convenience only.  These links are not intended to be exhaustive and are not an endorsement of that third party.  Council makes no representations about, and accepts no responsibility or liability for, any content on those websites.

Website Privacy Disclaimer


The Wyndham City Council views the protection of an individual’s privacy as an integral part of its commitment towards complete accountability and integrity in all its activities and programs. This statement outlines Council's policies relating to the management of personal information as required by the Privacy and Data Protection Act 2014 (Vic).


This policy applies to all Councillors, Officers, Consultants and Contractors of the Wyndham City Council.

This policy covers all personal and health information held by the Wyndham City Council and includes information we have collected:

  • about you through any of Council's public access interfaces
  • from you, as well as information about you collected from a third parties
  • about you regardless of format. This includes information collected on forms, in person, in correspondence, over the telephone or via our various web sites.

Website Privacy Statement 

This privacy statement applies to the Wyndham  City Council website.

For information about the broader collection and use of personal and health information by Wyndham City Council please refer to our Privacy Policy


This website privacy statement does not apply to other websites we may link to. We recommend you read their privacy policy when you access another site.

Anonymous access to our site

You can access the Wyndham City Council home page and browse our web site anonymously, without disclosing your personal information.

Collection and use of personal and health data

The Wyndham City Council website only collects or records personal information you choose to provide through our Contact us section, subscription to various eNewsletters, initiatives or programs updates and financial transactions. As part of our commitment to customer service, we may periodically invite you to provide feedback about your experience via a survey. Any survey is voluntary and you do not have to participate.

Where possible, you have the option of not identifying yourself when entering into a transaction with the Wyndham City Council. However, there may be instances where this is not feasible. For example, there is no requirement for an individual to identify themselves if they just want to report an incident (e.g. a toilet block maintained by Wyndham City Council requires cleaning). However, if an individual contacts the Wyndham City Council because they want a new rubbish bin – we are unable to provide the new bin without knowing the person’s name and address.

Wyndham City Council staff use personal information collected from email and survey sources to respond to individuals and discuss their particular enquiries. Survey results may also be shared with actioning areas within the organisation to evaluate and improve the customer service experience.

Email addresses and any other contact details you provide will not be added to mailing lists without your consent.

Disclosure of personal information

Wyndham City Council will take all necessary measures to prevent unauthorised access to, or disclosure of, your personal information.

External organisations to which personal information is disclosed include Wyndham City Council’s contracted Service Providers who perform various services for and on behalf Wyndham City Council. These contractors have agreed to be bound by the provisions of the Privacy and Data Protection Act 2014 (VIC). Information provided to these contractors is limited to contact details provided by you whilst contacting us.

We will also ensure that your personal information is not disclosed to other individuals, institutions and authorities outside Council except if required or authorised by law or explicitly permitted by you. For example, in the event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (e.g. in relation to hacking or abusive messages).

Agencies and businesses that we may need to forward your contact details to include but are not limited to:

  • Department of Economic Development, Jobs, Transport and Resources
  • Department of Environment, Land, Water and Planning
  • Public Records Office Victoria
  • Victoria Police
  • VicRoads

All above mentioned agencies and Councils are subject to privacy legislations.

Access and Correction

Requests for access to documents containing personal information and held by the Wyndham City Council are handled under the Freedom of Information Act 1982 and can be addressed to the:

Freedom of Information Officer,
Wyndham City Council,
PO Box 197, Werribee VIC 3030

Collection and Use of Personal and Health Data 

This website uses Google Analytics and Hotjar to help analyse how users use the site. 

The tools uses 'cookies', which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. 

The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google and Hotjar. This information is then used to evaluate visitors' use of this website and to compile statistical reports on website activity. 

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any personally identifiable Information of visitors to our site. Google and Hotjar will not associate your IP address with any other data held by either tool. Neither we nor Google nor Hotjar will link, or seek to link, an IP address with the identity of a computer user. 

You may opt-out of the use of cookies by selecting the appropriate settings on your browser or by downloading the Google Analytics Opt-out Browser Add-on, however, please note that if you do this you may not be able to use the full functionality of this website. 

By using this website, you consent to the processing of data about you by Google and Hotjar in the manner and for the purposes set out above. 

Security of your personal data

This web site uses secure transmission facilities when appropriate (e.g. financial transactions). You should be aware that there are risks in transmitting information across the Internet. If you are concerned about conveying sensitive material to Wyndham City Council over the Internet, you might prefer to contact us by telephone or mail.

Contact Us

Email to:

Back to top