Welcome to our online services help centre. This help centre contains user guides for residents, ratepayers and businesses who:
- own a property in Wyndham City
- need a permit, certificate or registration
- want to view or object to planning proposals
- have a pet.
For residents and ratepayers
How to create an account
This article explains how to create an account in our online services portal. This is for customers who want to apply for a permit, certificate or registration.
How to see your rates balance
This article explains how to view your outstanding rates and charges. This is for customers who own rateable property in the Wyndham local government area.
How to update your contact details
This article explains how to update your contact details in our online services portal. This is for property owners, permit applicants, business owners and animal owners.
How to update your pet's details
This article explains how to update your registered pet's details. This is for customers whose pets:
How to make a submission on a planning proposal
This article explains how to view planning proposals through our online service portal. This is for customers who want to make a submission, either for or against the proposal.
Applicants for a permit, certificate or registration
How to create an account
This article explains how to create an account in our online services portal. This is for customers who want to apply for a permit, certificate or registration.
How to attach a document to an application that is in progress
This article explains how to attach documents to an application that is in progress. This is for customers who have applied for a permit, certificate or registration and
How to apply for a permit or certificate
This article explains how to apply for a service through our online services. This is for customers who want to apply for a permit, certificate or registration.
How to make a payment online
This article explains how to pay for an application or service through our online service portal.
This is for customers who:
How to submit private building surveyor documents
This article explains to submit Section 30 building permits and Section 80 notifications.
This only applies to private building surveyors.
Accessibility
How to turn on accessibility mode
This article explains how to use accessibility mode in our online services portal.
When you turn on accessibility mode, our service portal:
More help
If you need assistance during business hours, open an online chat or call us.
For help out of hours, you can raise an enquiry.