This article explains how to view your outstanding rates and charges. This is for customers who own rateable property in the Wyndham local government area.
Before you start
You’ll need:
- an account in our online service platform
- if you want to pay your rates, a credit card.
Steps
- Sign in to our online service portal, or follow the steps to create an account if you haven’t signed in before.
- Click or tap on ‘My Account’
- Click or tap on ‘Outstanding Transactions’. Your outstanding rates and charges will appear in the list.
- To view more detail, click on the item. If you are on mobile, click on the button with three dots, then select the option 'View'.
- To pay your outstanding rates and charges, click or tap on the button labelled ‘Pay now’.
- Enter your credit card details in the payment gateway.
- Wait for confirmation that your payment has been successful.
Hints and tips
- If you are creating an account for the first time, you will need to wait for your account to be linked to your property or applications. This can take a couple of days.
- If you navigate back from the payment gateway to the account window without making a payment, your item may have a ‘payment processing’ indicator. You will not be able to pay this item until the status updates. This can take a few hours. Please try again later.
More help
If you need assistance during business hours, open an online chat or call us.