This article explains how to pay for an application or service through our online service portal.
This is for customers who:
- want to view and pay their rates balance online
- have applied for a permit, certificate or registration with a ‘lodge and pay later’ option
- have submitted a paper application and received an invoice.
If you have received an invoice or infringement and you have the reference number handy, you can go straight to our online payment page. You don't need to follow these steps to sign in.
Our online services allow you to pay for a single rates instalment or application fee, or pay all your account charges and fees in bulk.
Before you start
You’ll need:
- an account in our online service platform
- a credit card.
Steps
- Sign in to our online service portal, or follow the steps to create an account if you haven’t signed in before.
- Click or tap on ‘My Account’
- Click or tap on ‘Outstanding Transactions’
- Select the items you want to pay. If you have multiple items, you can tick the ‘Select all’ option.
- Click or tap on the button labelled ‘Pay now’. If you chose the option to select all, this button appears at the top of your screen, or the top right-hand side of your phone.
- Enter your credit card details in the payment gateway.
- Wait for confirmation that your payment has been successful.
Hints and tips
- If you are creating an account for the first time, you will need to wait for your account to be linked to your property or applications. This can take a couple of days.
- If you navigate back from the payment gateway to the account window without making a payment, your item may have a ‘payment processing’ indicator. You will not be able to pay this item until the status updates. This can take a few hours. Please try again later.
More help
If you need assistance during business hours, open an online chat or call us.