Important things to know:

  • To find out how and where to sort you waste visit the A - Z Interactive Residential Waste Guide.
  • Find my bin collection day or download a Waste Collection Calendar and Map
  • Place your bin out a night before your collection day
  • Place bins side by side near the kerb with handles facing away from the road
  • Leave 50cm space between bins and  1 metre clear of trees, light and power poles, parked vehicles and driveways.
  • Ensure recycling bin and green waste bin are placed out on the correct day, as they are collected on alternate weeks.
  • Bring your bins back to your property within 24 hours of collection
  • Do not squash the items in the bin, this can result in the waste being jammed and difficulty when emptying
  • Place waste inside the bin: extra bags or boxes will not be collected
  • Make sure the bin lid can close and do not fill to more than 70kg
  • If you live in a court, mark your bin with your house number and place it on the straight section of the street. Please do not park your vehicles in the court on the day of your collection as it prevents the waste vehicles from being able to turn and can disrupt collection

Requesting Bins for a New Home

You can order Garbage (red lid) and Recycle (yellow lid) bins for a newly constructed house.

Green Waste (green lid) bins are an optional service. 

The property must be occupied before bins will be delivered. Once you are in the house and the bins are ordered, the bins will be delivered to the nature strip within 2 working days.

House number must be displayed. If no number is displayed, the delivery of the bins may be delayed.

If you require bins for your new home, you need to:

Ordering an Additional or Green Bin


  • Optional bin charges are NON-REFUNDABLE.
  • Allow up to, two (2) weeks for Council to deliver a new bin to your property.
  • If the service is to be continued in the following financial year, the optional bin charge will automatically occur on the property owner’s rates notice. The form MUST be signed by the owner and agents must provide owners authority.
  • If you wish to cancel the service in the following financial year, please complete Councils “Cancellation of optional/additional bin/s form” (available from Council' s website), prior to 30 June to prevent the non-refundable charge re-occurring.
  • Optional bins must not be moved from the property or relocated to another property upon cancellation.
  • Owners in the process of selling their property are not able to cancel the optional bin service, as the new owner pays for the optional bin in the conveyancing process, (up to the end of the financial year). It is up to the new owner to cancel the bin, if it is not required.
  • Acceptable forms of payment are: cash, cheque, money order, EFTPOS or credit card. A receipt will not be posted out unless otherwise requested by the applicant.

You can order an extra garbage, recycling or green waste bin by downloading, completing and submitting an additional bin form to Wyndham City via:

If you have any further questions contact Wyndham City on 1300 023 411.

Download an optional bin request form

Cancelling a Bin

You can cancel your optional or additional bin by downloading, completing our Online Bin Cancellation Form.

Reporting a Missed Collection

Reports of a bin being missed during collection should be reported no later than the following working day to ensure the waste truck can return to your area.

When you have submitted a request you will need to:

  • Leave the bin out
  • Allow two working days for the waste truck to return

You can submit your request online:

Alternatively you can phone Customer Service on 1300 023 411

Reporting a Damaged bin

Bins are generally repaired/replaced within 2 working days after your scheduled collection. 

To allow for the repair of your damaged garbage (yellow lid) bin you will need to:

  • Ensure the bin is empty
  • Once your bin has been emptied on your scheduled collection day, please leave the empty, damaged bin on the nature strip
  • The bin will be repaired/replaced within 2 working days – if this does not occur, please contact Wyndham City on 1300 023 411.

You can submit your request online:

Alternatively you can phone Customer Service on 1300 023 411

Reporting a Missing/Lost/Stolen Bin

If your bin has gone missing and you would like a new bin, you can complete our Online Missing/Lost/Stolen Bin Form.

Important note: Wyndham are undertaking a bin changeover program to ensure our bins are consistent with Australian standards.  This means if you had a yellow lidded garbage bin that went missing, you will receive a new 140L, red lidded bin in its place.

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