The Federal Government’s reforms to Australia’s aged care system gives older people and their families the ability to ‘shop around’ for services, in turn giving them greater choice and control over who provides in-home care.

Find out more about what this means for you or your loved one in the drop downs below.

Wyndham City Aged Care Support Services

What is changing in Aged Care?

The Federal Government is changing the way aged care services are funded and delivered.

The changes will increase choice, quality and affordability of programs for clients.

From 31 December 2024, Council will change the way it supports its older residents, moving from a direct service model to a model that assists residents to find the service that best suits them amongst the many aged care service providers across Wyndham.

This means that Council will support residents to transfer to a new service provider for services such as home maintenance and modifications, assistance with cleaning and household chores, personal care such as showering and dressing, community social activities, respite for carers, delivered meals, Lunch with the Bunch, 121 transport and community transport.

These changes also apply to State funded services including HACC PYP (for people under 65) and Support for Carers.

Over coming months, Council will work with the State and Federal Governments to develop a transition plan to ensure that Wyndham residents experience a smooth transition to new providers for ongoing services from 1 January 2025.

Should a client over the age of 65 of over 50 if from Aboriginal or Torres Strait Islander background wish to change to a new provider sooner, they can do so by contacting My Aged Care:


Landline: 1800 200 422

Should they require assistance to do so, Council’s Community Connectors are available and can be contacted via:



Landline (03) 8734 4514

As we transition out of delivering these services, Council will strengthen our role in sector support, advocacy and support for the aged care community, including increasing our investment in the Community Connector Program, which provides residents with access to the information, support and services that they need, when and where they need them.

Wyndham City will also:

  • Strengthen our role in advocating for the needs of residents to ensure that the voices of residents are better represented at a State and Federal level;
  • Strengthen our role in planning for older residents to ensure that future infrastructure better meets the needs of residents; and
  • Continue our very successful Seniors Festival, Seniors Directory and Seniors Expo.

If you have any questions or would like any further information:

  • Call Wyndham City Council 1300 023 411
  • Call Council’s Community Connections and Care Services Team on 8734 4514
  • Visit the My Aged Care website
  • Call My Aged Care 1800 200 422

Community Connector Program

Wyndham City’s Community Connectors can support you to access the services you need to stay living at home, active and connected with your community.

We are an access point for Wyndham residents to connect with personalised support to navigate formal and informal services and groups/activities.

Our connectors can work with all residents and carers of residents living within Wyndham.

For more information, go to

You can also email us at or call Wyndham Council on (03) 8734 4514 and ask to speak to the Community Connector.

What is the Wyndham City Aged Care Service Statement?

The Wyndham City Service Statement provides the decision-making framework and principles for current and future aged care service planning.  The Statement commits Council to a holistic approach to support the experience of ageing in Wyndham.

Download Wyndham City Aged Care Service Statement

If you have any questions or would like any further information;

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