If you’ve seen a position advertised at Wyndham City that you think sounds perfect for you then follow these helpful job application tips to put your ‘best foot forward’.

Before submitting your application please ensure you familiarise yourself thoroughly with the associated Position Description (PD) attached to the vacancy details in the Career Vacancies tab.

Submitting an Application

When completing your online application you will be required to upload your cover letter and resume as one document only (MS Word or PDF format only). You will be required to address the key selection criteria (KSC) as part of your application in the web portal.

If you are experiencing technical issues submitting your application, you can send your application (should include cover letter, resume and responses to the key selection criteria as one document) to humanresources@wyndham.vic.gov.au and in the body of the email please specify the technical issue(s) you experienced.

Cover Letter

Your cover letter is an opportunity for you to introduce yourself and describe your motivation and suitability for the position you are applying for. It should be clear, concise and reaffirms that you are the right person for the role. 

Tips for your cover letter:

  • include a positive, formal introduction, including details of the position you are applying for
  • outline why you are interested in the role and the organisation, demonstrating how the opportunity fits into your career plans
  • highlight your key skills and experiences including any transferrable skills
  • end positively outlining when you will be available for interview


A resume is a summary of your skills, education and employment history. A good resume demonstrates how your skills and abilities match up with the requirements of the job you are applying for. 

What to include in your resume:

  • contact details – name, telephone, address and email
  • history of education 
  • additional qualifications – list the most recent first identifying title, year awarded and Institution
  • employment history - starting with your current or most recent employment
  • other information – you can include hobbies,  achievements and referee details

The Key Selection Criteria (KSC)

As part of the application process you will be required to address a list of criteria that are essential for successful job performance.  This is referred to as the Key Selection Criteria (KSC). The KSC allows the selection panel to make a fair assessment of your ability to meet the requirements of the position and is the basis for short-listing applicants for an interview.

In addressing the KSC you will need to demonstrate that you meet the criteria by providing specific examples of experiences, training, personal attributes and skills. You need to describe how your skills and experiences relate to the job you are applying for.  As a general rule it is best not to exceed more than 2 or 3 paragraphs per criteria.

If you haven’t yet obtained any work experience, you can use relevant examples acquired through tertiary studies, voluntary work or personal experiences.

Tips on a well written response to the KSC

As a guide, you might like to use the STAR method to assist you with structuring your KSC responses.

  • S: Situation/Scenario
  • T: Task
  • A: Action
  • R: Result

An example is provided below to articulate how the STAR method is adopted, however when you address the KSC you can omit the STAR abbreviations in your response.

For example: KSC 1.

Excellent verbal and written communication skills

  • S: I have been working in Administration in the Financial Services Department for the past 12 months.
  • T: This involves me assisting the Manager and team with general ledgers, typing of correspondence and preparing meeting agendas and minutes.
  • A:  regularly apply my academic knowledge and meticulous approach in this capacity to ensure all communication both verbally and written is clear, succinct and effective. To avoid erroneous information from being communicated, I have implemented a proof reading checklist for both myself and all staff to utilise.
  • R: My professional and personable verbal communication style and attention to detail has allowed my Manager and team to delegate further responsibility to me, enabling them to complete their projects and tasks within a desired timeframe. My Manager has sent me a card congratulating me on the implementation of the check list.

The finishing touches:

Once you have completed your cover letter, resume and KSC, thoroughly check the document for typographical and grammatical errors as well as consistency in formatting.


An interview is an opportunity for you to gain a better understanding of the position, ask any questions and get a good feel for the organisation. It is also an opportunity for the panel to learn enough about you to be able to determine your suitability for the position. 

Your interview will include some competency based behavioural questions. Behavioural interviewing is a technique based on the idea that your past and present behaviour is the best predictor of how you will behave in the future.  You will be required to answer the behaviour questions using the STAR method (as described above); the panel will thoroughly explain to you what is required during the interview.

Interview tips:

  • dress appropriately
  • allow ample travel time to ensure you arrive at least 15 minutes prior to your appointment
  • bring with you your right to work (i.e. passport or birth certificate and driver’s license, visa’s etc.) and any relevant qualifications
  • ensure you are familiar with the Position Description
  • research the Organisation and/or department
  • demonstrate your interest and enthusiasm in the position
  • if you do not understand the question, the panel will be more than happy to repeat or rephrase the question, so please ask
  • take your time to consider your response before answering the question
  • come prepared with questions to ask the panel about the position and/or the Organisation
  • thank the panel for inviting you to attend the interview
Back to top