Please note bins will not be collected on Good Friday, Christmas Day, and New Years Day.  Scheduled collection for these days will occur the next day. 

Ordering an Additional or Optional Bin

Conditions:.

  • Optional bin charges are NON-REFUNDABLE.
  • Allow up to, two (2) weeks for Council to deliver a new bin to your property.
  • If the service is to be continued in the following financial year, the optional bin charge will automatically occur on the property owner’s rates notice. Tenants and agents MUST provide written approval by the property owner for the service (by letter/email).
  • If you wish to cancel the service in the following financial year, please complete Councils “Cancellation of optional/additional bin/s form” (available from Council' s website), prior to 30 June to prevent the non-refundable charge re-occurring.
  • Optional bins must not be moved from the property or relocated to another property upon cancellation.
  • Owners in the process of selling their property are not able to cancel the optional bin service, as the new owner pays for the optional bin in the conveyancing process, (up to the end of the financial year). It is up to the new owner to cancel the bin, if it is not required.
  • Acceptable forms of payment are: cash, cheque, money order, EFTPOS or credit card. A receipt will not be posted out unless otherwise requested by the applicant.

You can order an extra garbage, recycling or green waste bin by downloading, completing and submitting an additional bin form to Wyndham City via:

  • Email: waste.inquiry@wyndham.vic.gov.au
  • Fax: (03) 9742 0825
  • Mail: Wyndham City Council, PO Box 197, Werribee VIC 3030
  • In person: Wyndham City Council, 45 Princes Highway, Werribee VIC

If you have any further questions contact Wyndham City on 9742 0777.

Cancelling a Bin

You can cancel your optional or additional bin by downloading, completing and submitting a Bin Cancellation form to Wyndham City via:

  • Email: waste.inquiry@wyndham.vic.gov.au
  • Fax: (03) 9742 0825
  • Mail: Wyndham City Council, PO Box 197, Werribee VIC 3030
  • In person: Wyndham City Council, 45 Princes Highway, Werribee VIC

Requesting Bins for a New Home

You can order Garbage (Yellow lid) and Recycle (Blue lid) bins for a newly constructed house.

Green Waste (green lid) bins are an optional service.  Find out more about this service here

The property must be occupied before bins will be delivered.  Once you are in the house and the bins are ordered, the bins will be delivered to the nature strip within 2 working days.

House number must be displayed.  If no number is displayed, the delivery of the bins may be delayed.

If you require bins for your new home, you need to:

Reporting a Missed Collection

Reports of a bin being missed during collection should be reported no later than the following working day to ensure the waste truck can return to your area.

When reporting a missed collection you will need to tell us the date of the scheduled collection.  Please confirm this date using MyWyndham.

When you have submitted a request you will need to:

  • Leave the bin out
  • Allow two working days for the waste truck to return

You can submit your request online:

Alternatively you can phone Customer Service on 9742 0777

Reporting a Damaged bin

Bins are generally repaired/replaced within 2 working days after your scheduled collection. 

In submitting the request you will be asked for your Collection Date.  Please confirm this date using MyWyndham.

To allow for the repair of your damaged garbage (yellow lid) bin you will need to:

  • Ensure the bin is empty
  • Once your bin has been emptied on your scheduled collection day, please leave the empty, damaged bin on the nature strip
  • The bin will be repaired/replaced within 2 working days – if this does not occur, please contact Wyndham City on 9742 0777.

You can submit your request online:

Alternatively you can phone Customer Service on 9742 0777

Reporting a Missing/Lost/Stolen Bin

If your bin has gone missing and you would like a new bin, you need to download, complete and submit a Missing Bin Declaration Form to Wyndham City via:

  • Email: waste.inquiry@wyndham.vic.gov.au
  • Fax: (03) 9742 0825
  • Mail: Wyndham City Council, PO Box 197, Werribee VIC 3030
  • In person: Wyndham City Council, 45 Princes Highway, Werribee VIC

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