How to attach a document to an application that is in progress

This article explains how to attach documents to an application that is in progress. This is for customers who have applied for a permit, certificate or registration and

  • have a new attachment that they want to add to an application
  • are responding to a request from us to add more information.

Before you start

You will need:

  • your relevant documents, saved to your local drive.

Steps

  1. Navigate to our online services portal.
  2. Sign in to your account.
  3. Open the tile called ‘My Lodged Applications’.
  4. On desktop, click on title of the relevant application to open the application summary.
  5. Click on the button labelled ‘View’. This appears on the top right-hand corner on desktop, or on the application list item on mobile phone, tablet and small screens.
  6. Click on the menu item ‘Upload Documents’.
  7. On desktop, click on the button labelled ‘+Add’. On mobile phone, tablet and small screens, click on the button labelled ‘Add file from local drive’.
  8. Select your file.
  9. Select the most appropriate attachment type from the drop-down list.
  10. Click on the button labelled ‘OK’.
  11. To view your attachment, navigate to the menu item ‘Attachments’.

Hints and tips

  • When you get to the Upload Document window, you need to click on the button labelled ‘+ Add’ to attach your file.
  • We do not accept some characters in your file name, including en dash and em dash. If your file is not accepted, remove any special characters from the file name.
  • The search function in the Upload Document window is only useful if you are looking for a document that is already attached to the application.

More help

If you need assistance during business hours, open an online chat or call us.