This article explains how to create a debtor account. This is for customers who want to apply for a permit, certificate or registration where there is a fee payable.
Customers who have just created an account may receive an error message when they try and lodge an application. The error says 'The debtor account could not be created. Please add a preferred address to the name'.
This error occurs when we don't have an address on your file. Before we can charge a fee or raise an invoice, we need to capture your address.
Before you start
You will need:
- an online services account.
Steps
- Open our online service portal and sign in.
- Click or tap on the 'My Details' option.
- Select ‘Communication Methods'.
- If you are on a desktop screen, click on the button labelled 'Add Communication Method'. This appears at the top right-hand side of your screen. If you are on a smaller screen or mobile device, tap on the three dots at the top of your screen.
- Select the option to 'Add Postal Address'.
- Enter your address in the 'Find Address' field. If you are on a smaller screen or mobile device, tap on the magnifying glass icon to display this field.
- Select your address and click or tap on 'Save' at the top of your screen.
- If you have an application in progress that you want to submit, click or tap on the home button. On desktop, this is the Wyndham City logo at the top of your screen.
- Locate the 'Enquiries' option and click or tap on the chevron to drop down your options.
- Select 'My Pending Applications'.
- Click or tap on the application you want to submit.
- Complete any outstanding actions and proceed to lodge and pay.
More help
If you need assistance during business hours, open an online chat or call us.