This is a challenging time for all us and if you need assistance, there are services and resources available to support you.

If you are in quarantine or self-isolating and are in urgent need of food relief call the coronavirus (COVID-19) hotline on 1800 675 398 or visit www.dhhs.vic.gov.au/coronavirus

Wyndham City Council is currently providing direct support services including food relief with the Food Bank at the Youth Resource Centre, free Community Counselling and information and referrals via the Community Connector.

You can find a range of further support networks and contacts below, including 24-hour family violence and mental health support.

Wyndham City Support Services

Community Connector

Wyndham Council has a dedicated team who can help you find and connect with local service options. We can provide you with direct support services, referrals and information for many topics, such as: food relief, mental health support, family and youth support, rent assistance and homelessness, international students, support while in isolation or quarantine, council services, and more.

If you need support, but are unsure of where to start, email us at communityconnector@wyndham.vic.gov.au or call Wyndham Council on (038734 4514 and ask to speak to the Community Connector.

Community Connector form

Community Support Groups and Services

Mental Health and Support

Organisation

 Service

Contact

Web

Suicide Call Back Service

 

Free counselling 24 hours a day, seven days a week for anyone thinking about suicide anyone worried about someone else or who has lost someone to suicide

1300 659 467

 

https://www.suicidecallbackservice.org.au

 

Lifeline

 

A 24 hour telephone crisis support line, suicide prevention, self-help tool kits and a service finder

13 11 14

 

https://www.lifeline.org.au  

 

Mind Australia

 

Providing services and people with the skills they need for a full and meaningful life

1300 286 463

 

https://www.mindaustralia.org.au/

Black Dog Institute

 

A website full of information about mental health with advice on where and when to seek help

 

www.blackdoginstitute.org.au

 

Beyond Blue

 

Support and advice and a website with information, support and encouragement to reach out.

1300 22 4636

 

www.beyondblue.org.au

 

Beyond Blue Mental Wellbeing Support ServiceA dedicated website with information, strategies and 24/7 support1800 512 348https://coronavirus.beyondblue.org.au/

QLife

National telephone and web counselling service for lesbian, gay, bisexual, trans and intersex people, family and friends

1800 184 527

https://qlife.org.au/

Mindspot Clinic

 

An online and telephone clinic providing free assessment and treatment services for adults with anxiety or depression

1800 61 44 34

 

https://mindspot.org.au/

 

Relationships Australia

 

Relationship support services for individuals, families and communities

1300 364 277

 

http://www.relationships.org.au/

 

Cohealth

 

Individual outreach and group-based recovery programs for people aged 16-64 with a mental illness

03 9448 5540

 

www.cohealth.org.au

 

IPC Health

The Mercy Mental Health Team is based at IPC Hoppers Crossing. They provide non-urgent assessment, treatment, case management and support services to people with a mental illness.

8734 1550

www.ipchealth.com.au/

Victorian Intake Assessment Service

 

An enquiry and referral point for people with a psychiatric disability aged 16-64, their carers/family to find and access mental health community support

1300 379 462

 

 

Mental Health Foundation AustraliaSupport Groups available in the City of Wyndham. Due to the COVID-19 pandemic, these groups are running virtually till October 2021.1300 647 287

https://www.mhfa.org.au/

Mental Health and Support – Women

Organisation

 Service

Contact

Web

Jean Hailes

 

A health organisation providing information and resources on women’s health

 

https://jeanhailes.org.au/

 

 Mental Health and Support – Men

Organisation

 Service

Contact

Web

Men’s Line Australia

 

Telephone and online support, information and referral service

1300 78 99 78

 

www.mensline.org.au

 

Man Therapy (Beyond Blue)

A toolkit with strategies and links to support

 

https://www.mantherapy.org.au/

Mental Health and Support – Young People

Organisation

 Service

Contact

Web

Kids Helpline

 

 

A free and confidential telephone and online counselling for young people aged between 5 and 25 and their parents and carers

1800 55 1800

 

https://kidshelpline.com.au/

ConnectEDspace

 

A website with help for young people to get information on the stuff they go through each day

 

www.connectedspace.com.au

Headspace

 

Online and telephone service supporting young people and their families

1800 650 890

www.headspace.org.au

 

Orygen

Youth Mental Health

1800 888 320

https://oyh.org.au/

 

Family and Social Support

Organisation

Service

Contact

Web

Angilcare

Financial Counselling

Family support and counselling

Foster and out of home care

9731 2500

www.anglicarevic.org.au 

Odyssey Victoria

Alcohol and Other Drugs counselling and support

Intake & Assessment: 1800 700 514

https://www.odyssey.org.au/

Caroline Chisolm

Family Support – Pregnancy to 5 years

& Engaging Wyndham Families program

9361 7000

www.caroline.org.au

Drummond Street Services

Child & Family Mental Health

Services

 9663 6733

www.ds.org.au 

 

Gambling Help Online   Free support for anyone affected by gambling.1800 858 858https://www.gamblinghelponline.org.au/

Mackillop Family Services

Parenting support

9680 8444 and ask for the parenting team

regionalparentingservice@mackillop.org.au

https://www.mackillop.org.au/

Carers Victoria

 

Telephone or online counselling sessions for carers requiring support

1800 514 845

https://www.carersvictoria.org.au/

My Aged Care

Find and access the government-funded aged care services

1800 200 422

https://www.myagedcare.gov.au

Social Connection

Organisation

 Service

Contact

Web

FriendLine

 

Friends for good is a volunteer driven non-for-profit org aiming to foster a greater sense of connection and wellbeing for individuals. All conversations are casual and anonymous (this service is not a crisis service) and friendly volunteers are ready to talk about anything and everything. Residents go straight to a volunteer when they call hotline - Calls average around 15 -20 minutes.

1800 424 287

 

https://www.friendline.org.au/

 

Conversation In IsolationAre you currently in isolation, and would like someone to talk to? We're a group of Victoria-based medical students helping those in our community to stay socially connected in lockdown with regular support over the phone. If you or a friend/family member might like a friendly chat to pass the time, we're here for you!0492 837 888Email: conversationinisolation@gmail.com 
Website: https://www.conversationinisolation.org/
Facebook: https://www.facebook.com/convoiniso
Redcross TeleCHATTeleCHAT- Red Cross provides regular telephone calls to people aged over 65 years old or Indigenous people over 55 years who have little or no social connection with other people. Friendly volunteers call participants at an agreed time, generally once a week, for an open ended chat. Participants are matched with volunteers based on their interests, hobbies and availability. Phone calls offer a connection to the community providing regular contact with the same volunteer. People receiving calls speak of the companionship and friendship they feel from having another person to talk with.1800 131 701 or (03) 8346 8342Email:vicinfo@redcross.org.au  

Family Violence Support Services

Organisation

Service

Contact

Web

Safe Steps

24-hour crisis support line

1800 015 188

www.safesteps.org.au

 

1800 RESPECT

National Counselling Helpline

1800 737 732

www.1800respect.org.au

 

Women’s Health West

Support, information and referral

96899588

 

www.whwest.org.au

Men’s Referral Service

Support service for men who want to change their violent behaviour

1300 766 491

www.mrs.org.au  

Kids Helpline

Child First

Counselling helpline

Support service for children and families

1800 55 1800

1300 775 160

 

www.kidshelpline.com.au

Werribee Police Station

Police station helpdesk, 24 hours

9742 9444

 

https://www.police.vic.gov.au

Child FirstSupport service for children and families1300 775 160 

Wyndham North Police

Police station helpdesk

8734 1100

 

https://www.police.vic.gov.au

WestCASA

Support and counselling for sexual assault

9216 0444 (9am – 5pm)

Afterhours Sexual Assault Crisis Line number is: 1800 806 292

 

https://westcasa.org.au

WestJusticeFree legal advice on a broad range of everyday problems.    9749 7720https://www.westjustice.org.au/

Housing and Homelessness Accommodation

Organisation

Service

Contact

Web

Unison

Community Housing

1800 825 955 (9:00am – 5:00pm)

www.unison.org.au

 

Melbourne City Mission

Youth:

Supportive, stable and secure long or short-term accommodation.

Adult & Family

Range of support services that ensure that people are supported to achieve stable, secure and appropriate housing.

 

1800 343 287

https://www.mcm.org.au/

Whitelion

Outreach Housing Support program provides outreach support to people living in the Wyndham region aged 16-25 years old who are at risk or experiencing homelessness

 

luke.berry@whitelion.asn.au

https://www.whitelion.asn.au/

Uniting Wyndham

Homelessness early intervention service and Housing support

03 9051 2000

https://www.unitingvictas.org.au

Bolton Clarke

Homeless Persons Program

 

1300 221 122

https://www.boltonclarke.com.au/additional-services/homeless-person-program/

WEstJusticeFree legal advice on a broad range of everyday problems.9749 7720https://www.westjustice.org.au/

Emergency Relief, Food Bank and Material Aid

Organisation

Service

Location

Contact

Web/Email

Victorian Government

 

If you are in urgent need and don't have a support network who can help you, call the Victorian Coronavirus Hotline on 1800 675 398 – and select Option four (4). If you need to speak to someone in another language, press zero (0) when connected.

An emergency relief package contains basic essential food and personal care items that are available to vulnerable Victorians who are needing to quarantine or isolate due to coronavirus (COVID-19).

 

Ph: Coronavirus Hotline: 1800 675 398

View: Coronavirus Victoria website

Uniting Wyndham

Food parcels/food vouchers and material aid

Monday -Friday

10am-2pm

19 Duncans Rd, Werribee

Ph:  03 9051 2000 or SMS: 0468 605 015

Call to make an appointment

View: Uniting website

Salvation Army

Community Support and Emergency Relief

 

Monday, Tuesday Wednesday and Thursday 9.30am – 2pm

211 Watton St, Werribee

Ph: 03 9731 1344

Call to make an appointment

View: Salvation Army website

Werribee Baptist Church

Food relief

225 Heaths Road, Werribee

Ph: 03 9749 3166

Email: office@werribeebaptist.org.au

New Start Church

Food relief

Wednesday 9.00am - 11.30am

Manor Lakes Community Learning Centre, 86-100 Manor Lakes Blvd, Wyndham Vale

Ph: 8734 8934

View: New Start Church Facebook page

The Bird Cage Community Store
Wyndham Park Community Centre

Food relief

Thursday 9:30am – 12pm

55/57 Kookaburra Avenue, Werribee 

Ph: 03 8742 3975

Email: admin@wyndhamparkcc.com.au

Tarneit Food Bank

Food relief

Tuesday 10.30am-12pm

Penrose Promenade Community Centre, 83 Penrose Promenade, Tarneit

Ph: 03 8734 4500

Email: penrosepromenadecc@wyndham.vic.gov.au

Wyndham Youth Services Foodbank

Food Relief for young people (12 -25 years)

Youth Resource Centre 86 Derrimut Rd, Hoppers Crossing

Ph: 03 8734 1355

Email: YouthInWyndham@Wyndham.vic.gov.au

Sikh Community of Western Victoria

Cooked meals (vegetarian)

Monday- Sunday

10am – 8pm

560 Davis Road

Tarneit

Gurpreet Singh 0422025217

Sandeep Singh 0433 003 309

Pritam Singh 0421138113

Secretary@gurduarasahibtarneit.org

 
Point Cook Foodbank

Food Relief

Sundays from 1pm - 3pm

7 Adelphi Boulevard Point Cook, Along Sneydes Road near to Alamanda Entrance

email: foodpantry@crossculturepointcook.net.au

Webhttps://www.facebook.com/pointcookfoodbank or http://crossculturepointcook.net.au/

 

Online and priority shopping

Organisation

Service

Web

Coles

priority grocery services including a $80 ‘basics box’ - a box containing meals, snacks and some essential items which can be delivered to your door.

https://eshop.coles.com.au/

 

Woolworths

priority grocery services including an $80 'basics box' - a box containing meals, snacks and some essential items which can be delivered to your door.

https://www.woolworths.com.au/shop/discover/priorityassistance

https://www.woolworths.com.au/shop/productdetails/91049/basics-box

Pharmacy/ medications

Free pharmacy delivery services

https://auspost.com.au/pharmacy-home-deliveries

IGAPriority shop home delivery service to many areashttps://igashop.com.au/
FoodworksFoodworks has partnered with National Disability Insurance Scheme (NDIS) to provide a priority delivery service. https://foodworks.com.au/homedelivery
7-ElevenDelivery service in Melbourne for snacks and key essentials https://7eleven.tipple.com.au/
Pet FoodPet food can be ordered online from pet stores such as Pet Stock, Pet Barn, My Pet Warehouse, or contact local pet stores to check if they offer delivery.

https://www.petbarn.com.au/

https://www.petstock.com.au/

Support Services- Online shopping  

Other Resources

Financial Advice and Assistance for Businesses

We understand the concern in the business community as Coronavirus (COVID-19) affects the ability of many businesses to continue trading, pay staff wages and ensure long-term viability.

For a range of support is available for businesses impacted by COVID-19 with key information visit Business Support.

For further information about government assistance phone the Business Victoria Hotline 13 22 15.

Financial Assistance options for City West Water customers

City West Water financial support programs provide tailored options to customers who need help with their water bill, including payment extensions, flexible payment options and assistance with access to government grants and programs.

They have a dedicated bill help web page with more information about these options for both residents and businesses.

We encourage customers to call our Customer Service Centre on 131 691 (Monday to Friday, 8.30am – 5.00pm) to discuss the option that will best meet their needs right now.

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