This is a challenging time for all us and if you need assistance, there are services and resources available to support you.

If you are in quarantine or self-isolating and are in urgent need of food relief call the coronavirus (COVID-19) hotline on 1800 675 398 or visit www.dhhs.vic.gov.au/coronavirus

Wyndham City Council is currently providing direct support services including food relief with the Food Bank at the Youth Resource Centre, free Community Counselling and a Check-in and Chat service

You can find a range of further support networks and contacts below, including 24-hour family violence and mental health support.

Wyndham City Council has a dedicated team who can help you find and connect with local service options. If you need support, but are unsure of where to start, give us a call on 9742 0777.

Wyndham City Support Services

Check in and Chat

As we stay at home to reduce the spread of Coronavirus (COVID-19), the isolation can be challenging.

Feeling lonely can affect people of all ages, especially when we are missing those day-to-day social interactions in our neighbourhood and may also be isolated from family and friends.

Wyndham City Council’s new Check in & Chat service is a phone chat service available to anyone in the community, who may be feeling lonely and would benefit from a regular phone check in and friendly chat.

The free service is an extension of Council’s existing Social Support Service for vulnerable and elderly clients, which provides regular social support and welfare checks.

Check in & Chat is a one-on-one phone chat service, where you’ll be paired with a friendly staff member for a regular chat at a scheduled time and day.

The service operates on weekdays, between 9am – 5pm and is open to all ages.

Staff can also help direct you to other resources and organisations for support, including crisis support, counselling, mental health services and family support.

With multilingual staff, the service is also available in languages other than English including Punjabi, Hindi, Mandarin, Tamil, Tigrinya, Amharic, Gujarati, Konkani and Spanish.

Further languages are also supported through TIS National translating and interpreting service on 131 450 (just let them know you’d like to speak with Wyndham City Council on 9742 0777).

If you’re feeling like you need to connect with someone over the phone or you know someone who is vulnerable and could use a boost of support, please contact Council on 9742 0777 or complete the enquiry form below.

For all other general Council enquiries, please contact Customer Service at mail@wyndham.vic.gov.au

Check In and Chat Form

Community Counselling

The Youth Counselling Team are providing counselling support to all members of the community above the age of 12 during the COVID19 Pandemic.

The counselling service offered by Wyndham City Council Youth Services is a free and voluntary service for people over 12 years old who live, work or recreate in Wyndham. 

Counselling can provide young people and community members with an opportunity to discuss and receive support on issues that may be affecting them.

The counselling sessions will be held via Video Chat using a specialised Australian telehealth service and/or phone.

Video consultations don’t require any downloads or logins.

If you are feeling like you are unable to keep yourself safe, please contact any of the following services immediately:

Kidshelpline (for 5-25 year olds) 1800 55 1800
Lifeline (all ages) 13 11 14

If you are worried about unhealthy, abusive or violent behaviour in any of your relationships, you can contact 1800RESPECT on 1800 737 732 or through online chat https://www.1800respect.org.au/

If in immediate danger, please contact 000 for urgent support.

Complete the Community Counselling Enquiry Form

Call 8734 1355 or

Email YouthCounselling@wyndham.vic.gov.au

Food Bank at Youth Resource Centre

Wyndham City Youth Services food bank service is available for people of all ages who are struggling and need assistance.

Call 8734 1355 between 9am–5pm to arrange a pick up.

Alternatively, if you can get to the Youth Resource Centre 86 Derrimut Rd, Hoppers Crossing during 9am-5pm, we have limited staff who will be able to assist with some supplies.

Community Support Groups and Services

Mental Health and Support

Organisation

 Service

Contact

Web

Suicide Call Back Service

 

Free counselling 24 hours a day, seven days a week for anyone thinking about suicide anyone worried about someone else or who has lost someone to suicide

1300 659 467

 

https://www.suicidecallbackservice.org.au

 

Lifeline

 

A 24 hour telephone crisis support line, suicide prevention, self-help tool kits and a service finder

13 11 14

 

https://www.lifeline.org.au  

 

Mind Australia

 

Providing services and people with the skills they need for a full and meaningful life

1300 286 463

 

https://www.mindaustralia.org.au/

Black Dog Institute

 

A website full of information about mental health with advice on where and when to seek help

 

www.blackdoginstitute.org.au

 

Beyond Blue

 

Support and advice and a website with information, support and encouragement to reach out.

1300 22 4636

 

www.beyondblue.org.au

 

Beyond Blue Mental Wellbeing Support ServiceA dedicated website with information, strategies and 24/7 support1800 512 348https://coronavirus.beyondblue.org.au/

QLife

National telephone and web counselling service for lesbian, gay, bisexual, trans and intersex people, family and friends

1800 184 527

https://qlife.org.au/

Mindspot Clinic

 

An online and telephone clinic providing free assessment and treatment services for adults with anxiety or depression

1800 61 44 34

 

https://mindspot.org.au/

 

Relationships Australia

 

Relationship support services for individuals, families and communities

1300 364 277

 

http://www.relationships.org.au/

 

Cohealth

 

Individual outreach and group-based recovery programs for people aged 16-64 with a mental illness

03 9448 5540

 

www.cohealth.org.au

 

IPC Health

The Mercy Mental Health Team is based at IPC Hoppers Crossing. They provide non-urgent assessment, treatment, case management and support services to people with a mental illness.

8734 1550

www.ipchealth.com.au/

Victorian Intake Assessment Service

 

An enquiry and referral point for people with a psychiatric disability aged 16-64, their carers/family to find and access mental health community support

1300 379 462

 

 

Mental Health and Support – Women

Organisation

 Service

Contact

Web

Jean Hailes

 

A health organisation providing information and resources on women’s health

 

https://jeanhailes.org.au/

 

 Mental Health and Support – Men

Organisation

 Service

Contact

Web

Men’s Line Australia

 

Telephone and online support, information and referral service

1300 78 99 78

 

www.mensline.org.au

 

Man Therapy (Beyond Blue)

A toolkit with strategies and links to support

 

https://www.mantherapy.org.au/

Mental Health and Support – Young People

Organisation

 Service

Contact

Web

Kids Helpline

 

 

A free and confidential telephone and online counselling for young people aged between 5 and 25 and their parents and carers

1800 55 1800

 

https://kidshelpline.com.au/

ConnectEDspace

 

A website with help for young people to get information on the stuff they go through each day

 

www.connectedspace.com.au

Headspace

 

Online and telephone service supporting young people and their families

1800 650 890

www.headspace.org.au

 

Orygen

Youth Mental Health

1800 888 320

https://oyh.org.au/

 

Family and Social Support

Organisation

Service

Contact

Web

Angilcare

Financial Counselling

Family support and counselling

Foster and out of home care

9731 2500

www.anglicarevic.org.au 

Odyssey Victoria

Alcohol and Other Drugs counselling and support

Intake & Assessment: 1800 700 514

https://www.odyssey.org.au/

Caroline Chisolm

Family Support – Pregnancy to 5 years

& Engaging Wyndham Families program

9361 7000

www.caroline.org.au

Drummond Street Services

Child & Family Mental Health

Services

 9663 6733

www.ds.org.au 

 

Gambling Help Online   Free support for anyone affected by gambling.1800 858 858https://www.gamblinghelponline.org.au/

Mackillop Family Services

Parenting support

9680 8444 and ask for the parenting team

regionalparentingservice@mackillop.org.au

https://www.mackillop.org.au/

Carers Victoria

 

Telephone or online counselling sessions for carers requiring support

1800 514 845

https://www.carersvictoria.org.au/

My Aged Care

Find and access the government-funded aged care services

1800 200 422

https://www.myagedcare.gov.au

Family Violence Support Services

Organisation

Service

Contact

Web

Safe Steps

24-hour crisis support line

1800 015 188

www.safesteps.org.au

 

1800 RESPECT

National Counselling Helpline

1800 737 732

www.1800respect.org.au

 

Women’s Health West

Support, information and referral

96899588

 

www.whwest.org.au

Men’s Referral Service

Support service for men who want to change their violent behaviour

1300 766 491

www.mrs.org.au  

Kids Helpline

Child First

Counselling helpline

Support service for children and families

1800 55 1800

1300 775 160

 

www.kidshelpline.com.au

Werribee Police Station

Police station helpdesk, 24 hours

9742 9444

 

https://www.police.vic.gov.au

Child FirstSupport service for children and families1300 775 160 

Wyndham North Police

Police station helpdesk

8734 1100

 

https://www.police.vic.gov.au

WestCASA

Support and counselling for sexual assault

9216 0444 (9am – 5pm)

Afterhours Sexual Assault Crisis Line number is: 1800 806 292

 

https://westcasa.org.au

WestJusticeFree legal advice on a broad range of everyday problems.    9749 7720https://www.westjustice.org.au/

Housing and Homelessness Accommodation

Organisation

Service

Contact

Web

Unison

Community Housing

1800 825 955 (9:00am – 5:00pm)

www.unison.org.au

 

Melbourne City Mission

Youth:

Supportive, stable and secure long or short-term accommodation.

Adult & Family

Range of support services that ensure that people are supported to achieve stable, secure and appropriate housing.

 

1800 343 287

https://www.mcm.org.au/

Whitelion

Outreach Housing Support program provides outreach support to people living in the Wyndham region aged 16-25 years old who are at risk or experiencing homelessness

 

luke.berry@whitelion.asn.au

https://www.whitelion.asn.au/

Uniting Wyndham

Homelessness early intervention service and Housing support

9742 6452

https://www.unitingvictas.org.au

Bolton Clarke

Homeless Persons Program

 

1300 221 122

https://www.boltonclarke.com.au/additional-services/homeless-person-program/

WEstJusticeFree legal advice on a broad range of everyday problems.9749 7720https://www.westjustice.org.au/

Emergency Relief and Material Aid

Organisation

Service

Contact

Web

Victorian Government

Food Packages and Personal Care packages.

For people who are in mandatory self-isolation due to Coronavirus.

Available to all Victorians who have little or no food and no family or friends to support them.

Delivered to door.

1800 675 398

https://www.dhhs.vic.gov.au/coronavirus

Uniting Wyndham

Food vouchers/food parcels

9742 6452

https://www.unitingvictas.org.au/ 

 

Salvation Army

Community Support and Emergency Relief

Community Meals Tuesday and Wednesday

Emergency Relief

Ph: 03 9731 1344

 

General enquiries:

Ph: 03 9741 7359

 

www.salvationarmy.org.au/werribee

Equip Church – Hoppers Crossing

Foodbank - Wednesday only

9748 0099

 

hoppers@lighthousestores.org.au   

 

Werribee Baptist Church

Food parcels

9749 3166

office@werribeebaptist.org.au

New Start Church

Foodbank@ Manor Lakes Community Centre – Wednesdays 10:00 – 11:30am

 

www.newstart.church/foodbank-food-security

Wyndham City Council

Foodbank at Youth Resource Centre

8734 1355

 

 

Online and priority shopping

Organisation

Service

Web

Coles

priority grocery services including a $80 ‘basics box’ - a box containing meals, snacks and some essential items which can be delivered to your door.

https://eshop.coles.com.au/

 

Woolworths

priority grocery services including an $80 'basics box' - a box containing meals, snacks and some essential items which can be delivered to your door.

https://www.woolworths.com.au/shop/discover/priorityassistance

https://www.woolworths.com.au/shop/productdetails/91049/basics-box

Pharmacy/ medications

Free pharmacy delivery services

https://auspost.com.au/pharmacy-home-deliveries

IGAPriority shop home delivery service to many areashttps://igashop.com.au/
FoodworksFoodworks has partnered with National Disability Insurance Scheme (NDIS) to provide a priority delivery service. https://foodworks.com.au/homedelivery
7-ElevenDelivery service in Melbourne for snacks and key essentials https://7eleven.tipple.com.au/
Pet FoodPet food can be ordered online from pet stores such as Pet Stock, Pet Barn, My Pet Warehouse, or contact local pet stores to check if they offer delivery.

https://www.petbarn.com.au/

https://www.petstock.com.au/

Other Resources

Financial Advice and Assistance for Businesses

We understand the concern in the business community as Coronavirus (COVID-19) affects the ability of many businesses to continue trading, pay staff wages and ensure long-term viability.

For a range of support is available for businesses impacted by COVID-19 with key information visit Business Support.

For further information about government assistance phone the Business Victoria Hotline 13 22 15.

Financial Assistance options for City West Water customers

City West Water financial support programs provide tailored options to customers who need help with their water bill, including payment extensions, flexible payment options and assistance with access to government grants and programs.

They have a dedicated bill help web page with more information about these options for both residents and businesses.

We encourage customers to call our Customer Service Centre on 131 691 (Monday to Friday, 8.30am – 5.00pm) to discuss the option that will best meet their needs right now.

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