This is a challenging time for all us and if you need assistance, there are services and resources available to support you.
If you are in quarantine or self-isolating and are in urgent need of food relief call the coronavirus (COVID-19) hotline on 1800 675 398 or visit www.dhhs.vic.gov.au/coronavirus
Wyndham City Council is currently providing direct support services including food relief with the Food Bank at the Youth Resource Centre, free Community Counselling and a Check-in and Chat service
You can find a range of further support networks and contacts below, including 24-hour family violence and mental health support.
Wyndham City Council has a dedicated team who can help you find and connect with local service options. If you need support, but are unsure of where to start, give us a call on 9742 0777.
Wyndham City Support Services
Check in and Chat
As we stay at home to reduce the spread of Coronavirus (COVID-19), the isolation can be challenging.
Feeling lonely can affect people of all ages, especially when we are missing those day-to-day social interactions in our neighbourhood and may also be isolated from family and friends.
Wyndham City Council’s new Check in & Chat service is a phone chat service available to anyone in the community, who may be feeling lonely and would benefit from a regular phone check in and friendly chat.
The free service is an extension of Council’s existing Social Support Service for vulnerable and elderly clients, which provides regular social support and welfare checks.
Check in & Chat is a one-on-one phone chat service, where you’ll be paired with a friendly staff member for a regular chat at a scheduled time and day.
The service operates on weekdays, between 9am – 5pm and is open to all ages.
Staff can also help direct you to other resources and organisations for support, including crisis support, counselling, mental health services and family support.
With multilingual staff, the service is also available in languages other than English including Punjabi, Hindi, Mandarin, Tamil, Tigrinya, Amharic, Gujarati, Konkani and Spanish.
Further languages are also supported through TIS National translating and interpreting service on 131 450 (just let them know you’d like to speak with Wyndham City Council on 9742 0777).
If you’re feeling like you need to connect with someone over the phone or you know someone who is vulnerable and could use a boost of support, please contact Council on 9742 0777 or complete the enquiry form below.
For all other general Council enquiries, please contact Customer Service at mail@wyndham.vic.gov.au
Community Counselling
The Youth Counselling Team are providing counselling support to all members of the community above the age of 12 during the COVID19 Pandemic.
The counselling service offered by Wyndham City Council Youth Services is a free and voluntary service for people over 12 years old who live, work or recreate in Wyndham.
Counselling can provide young people and community members with an opportunity to discuss and receive support on issues that may be affecting them.
The counselling sessions will be held via Video Chat using a specialised Australian telehealth service and/or phone.
Video consultations don’t require any downloads or logins.
If you are feeling like you are unable to keep yourself safe, please contact any of the following services immediately:
Kidshelpline (for 5-25 year olds) 1800 55 1800
Lifeline (all ages) 13 11 14
If you are worried about unhealthy, abusive or violent behaviour in any of your relationships, you can contact 1800RESPECT on 1800 737 732 or through online chat https://www.1800respect.org.au/
If in immediate danger, please contact 000 for urgent support.
Complete the Community Counselling Enquiry Form
Call 8734 1355 or
Food Bank at Youth Resource Centre
Wyndham City Youth Services food bank service is available for people of all ages who are struggling and need assistance.
Call 8734 1355 between 9am–5pm to arrange a pick up.
Alternatively, if you can get to the Youth Resource Centre 86 Derrimut Rd, Hoppers Crossing during 9am-5pm, we have limited staff who will be able to assist with some supplies.
Community Support Groups and Services
Mental Health and Support
Organisation | Service | Contact | Web |
Suicide Call Back Service
| Free counselling 24 hours a day, seven days a week for anyone thinking about suicide anyone worried about someone else or who has lost someone to suicide | 1300 659 467
| https://www.suicidecallbackservice.org.au
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Lifeline
| A 24 hour telephone crisis support line, suicide prevention, self-help tool kits and a service finder | 13 11 14
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Mind Australia
| Providing services and people with the skills they need for a full and meaningful life | 1300 286 463
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Black Dog Institute
| A website full of information about mental health with advice on where and when to seek help |
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Beyond Blue
| Support and advice and a website with information, support and encouragement to reach out. | 1300 22 4636
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| Beyond Blue Mental Wellbeing Support Service | A dedicated website with information, strategies and 24/7 support | 1800 512 348 | https://coronavirus.beyondblue.org.au/ |
QLife | National telephone and web counselling service for lesbian, gay, bisexual, trans and intersex people, family and friends | 1800 184 527 | |
Mindspot Clinic
| An online and telephone clinic providing free assessment and treatment services for adults with anxiety or depression | 1800 61 44 34
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Relationships Australia
| Relationship support services for individuals, families and communities | 1300 364 277
| http://www.relationships.org.au/
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Cohealth
| Individual outreach and group-based recovery programs for people aged 16-64 with a mental illness | 03 9448 5540
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IPC Health | The Mercy Mental Health Team is based at IPC Hoppers Crossing. They provide non-urgent assessment, treatment, case management and support services to people with a mental illness. | 8734 1550 | |
Victorian Intake Assessment Service
| An enquiry and referral point for people with a psychiatric disability aged 16-64, their carers/family to find and access mental health community support | 1300 379 462
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Mental Health and Support – Women
Organisation | Service | Contact | Web |
Jean Hailes
| A health organisation providing information and resources on women’s health |
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Mental Health and Support – Men
Organisation | Service | Contact | Web |
Men’s Line Australia
| Telephone and online support, information and referral service | 1300 78 99 78
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Man Therapy (Beyond Blue) | A toolkit with strategies and links to support |
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Mental Health and Support – Young People
Organisation | Service | Contact | Web |
Kids Helpline
| A free and confidential telephone and online counselling for young people aged between 5 and 25 and their parents and carers | 1800 55 1800
| |
ConnectEDspace
| A website with help for young people to get information on the stuff they go through each day |
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Headspace
| Online and telephone service supporting young people and their families | 1800 650 890 |
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Orygen | Youth Mental Health | 1800 888 320 |
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Family and Social Support
Organisation | Service | Contact | Web |
Angilcare | Financial Counselling Family support and counselling Foster and out of home care | 9731 2500 | |
Odyssey Victoria | Alcohol and Other Drugs counselling and support | Intake & Assessment: 1800 700 514 | |
Caroline Chisolm | Family Support – Pregnancy to 5 years & Engaging Wyndham Families program | 9361 7000 | |
Drummond Street Services | Child & Family Mental Health Services | 9663 6733 |
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| Gambling Help Online | Free support for anyone affected by gambling. | 1800 858 858 | https://www.gamblinghelponline.org.au/ |
Mackillop Family Services | Parenting support | 9680 8444 and ask for the parenting team | |
Carers Victoria
| Telephone or online counselling sessions for carers requiring support | 1800 514 845 | |
My Aged Care | Find and access the government-funded aged care services | 1800 200 422 |
Family Violence Support Services
Organisation | Service | Contact | Web |
Safe Steps | 24-hour crisis support line | 1800 015 188 |
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1800 RESPECT | National Counselling Helpline | 1800 737 732 |
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Women’s Health West | Support, information and referral | 96899588
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Men’s Referral Service | Support service for men who want to change their violent behaviour | 1300 766 491 | |
Kids Helpline Child First | Counselling helpline Support service for children and families | 1800 55 1800 1300 775 160
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Werribee Police Station | Police station helpdesk, 24 hours | 9742 9444
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| Child First | Support service for children and families | 1300 775 160 | |
Wyndham North Police | Police station helpdesk | 8734 1100
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WestCASA | Support and counselling for sexual assault | 9216 0444 (9am – 5pm) Afterhours Sexual Assault Crisis Line number is: 1800 806 292
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| WestJustice | Free legal advice on a broad range of everyday problems. | 9749 7720 | https://www.westjustice.org.au/ |
Housing and Homelessness Accommodation
Organisation | Service | Contact | Web |
Unison | Community Housing | 1800 825 955 (9:00am – 5:00pm) |
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Melbourne City Mission | Youth: Supportive, stable and secure long or short-term accommodation. Adult & Family Range of support services that ensure that people are supported to achieve stable, secure and appropriate housing.
| 1800 343 287 | |
Whitelion | Outreach Housing Support program provides outreach support to people living in the Wyndham region aged 16-25 years old who are at risk or experiencing homelessness
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Uniting Wyndham | Homelessness early intervention service and Housing support | 9742 6452 | |
Bolton Clarke | Homeless Persons Program
| 1300 221 122 | https://www.boltonclarke.com.au/additional-services/homeless-person-program/ |
| WEstJustice | Free legal advice on a broad range of everyday problems. | 9749 7720 | https://www.westjustice.org.au/ |
Emergency Relief and Material Aid
Organisation | Service | Contact | Web |
Victorian Government | Food Packages and Personal Care packages. For people who are in mandatory self-isolation due to Coronavirus. Available to all Victorians who have little or no food and no family or friends to support them. Delivered to door. | 1800 675 398 | |
Uniting Wyndham | Food vouchers/food parcels | 9742 6452 | https://www.unitingvictas.org.au/
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Salvation Army | Community Support and Emergency Relief Community Meals Tuesday and Wednesday | Emergency Relief Ph: 03 9731 1344
General enquiries: Ph: 03 9741 7359
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Equip Church – Hoppers Crossing | Foodbank - Wednesday only | 9748 0099
| hoppers@lighthousestores.org.au
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Werribee Baptist Church | Food parcels | 9749 3166 | |
New Start Church | Foodbank@ Manor Lakes Community Centre – Wednesdays 10:00 – 11:30am |
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Wyndham City Council | Foodbank at Youth Resource Centre | 8734 1355
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Online and priority shopping
Organisation | Service | Web |
Coles | priority grocery services including a $80 ‘basics box’ - a box containing meals, snacks and some essential items which can be delivered to your door. |
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Woolworths | priority grocery services including an $80 'basics box' - a box containing meals, snacks and some essential items which can be delivered to your door. | https://www.woolworths.com.au/shop/discover/priorityassistance https://www.woolworths.com.au/shop/productdetails/91049/basics-box |
Pharmacy/ medications | Free pharmacy delivery services | |
| IGA | Priority shop home delivery service to many areas | https://igashop.com.au/ |
| Foodworks | Foodworks has partnered with National Disability Insurance Scheme (NDIS) to provide a priority delivery service. | https://foodworks.com.au/homedelivery |
| 7-Eleven | Delivery service in Melbourne for snacks and key essentials | https://7eleven.tipple.com.au/ |
| Pet Food | Pet food can be ordered online from pet stores such as Pet Stock, Pet Barn, My Pet Warehouse, or contact local pet stores to check if they offer delivery. |
Other Resources
Financial Advice and Assistance for Businesses
We understand the concern in the business community as Coronavirus (COVID-19) affects the ability of many businesses to continue trading, pay staff wages and ensure long-term viability.
For a range of support is available for businesses impacted by COVID-19 with key information visit Business Support.
For further information about government assistance phone the Business Victoria Hotline 13 22 15.
Financial Assistance options for City West Water customers
City West Water financial support programs provide tailored options to customers who need help with their water bill, including payment extensions, flexible payment options and assistance with access to government grants and programs.
They have a dedicated bill help web page with more information about these options for both residents and businesses.
We encourage customers to call our Customer Service Centre on 131 691 (Monday to Friday, 8.30am – 5.00pm) to discuss the option that will best meet their needs right now.