Support Services

Wyndham City Council provides direct support services including free Community Counselling, food relief with the Food Bank at the Youth Resource Centre and information and referrals via the Community Connector.

You can find a range of further support networks and contacts below, including 24-hour family violence and mental health support.

Wyndham City Support Services

Community Connector

Wyndham Council has a dedicated team who can help you find and connect with local service options. We can connect you to support services and information on many topics, such as: food relief, mental health support, family and youth support, rent assistance and homelessness, international students, support while in isolation or quarantine, council services, and more.

If you need support, but are unsure of where to start, email us at communityconnector@wyndham.vic.gov.au or call Wyndham Council on (03) 8734 4514 and ask to speak to the Community Connector.

Community Connector form

Community Support Groups and Services

Alcohol Support Services

Organisation	Service	Contact	Web
Adolescent Community Program (Western Health Drug Services)	Assessment, alcohol and drug counselling and treatment, and secondary consultation service for professionals. Young people with substance use issues or their families	T. (03) 8345 6682
Al-Anon Family Groups	Help for families and friends of alcoholics recover from the effects of living with someone whose drinking is a problem For affected others – problem of alcoholism in a relative or friend	T. 1300 252 666 A/H. (03) 8772 2017 Office: (03) 9629 8900	alanonvsa@netspace.net.au https://al-anon.org/
Alcoholics Anonymous Australia	Meetings for people to share their experience, strength and hope with each other so that they may solve their common problem and help others to recover from alcoholism.	T. 1300 222 222	https://aa.org.au/
Alcohol and Drug Foundation / Australian Drug Foundation	The Alcohol and Drug Foundation (ADF) is Australia’s leading organisation committed to preventing alcohol and other drug harms in our communities. Help for individuals and organisations, including: resources for an event Alcohol and other drug (AOD) resources for clients AOD sector updates school projects help with research reliable information and advice on talking to your children about alcohol and other drugs resources to help run a drug education class comprehensive information on how a drug could affect you help for yourself, a friend or family member.	T. 1300 85 85 84	http://adf.org.au/
Alcoholics Anonymous Victoria	Fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism	M. 0412 105 709	http://www.aavictoria.org.au/
Anglicare Victoria	Drug & Alcohol services Ages 12-25 Alcohol and drug support Youth drug and alcohol programs Adult drug and alcohol programs Family drug and alcohol programs	T. 1800 809 722 Office. (03) 9731 2500	https://www.anglicarevic.org.au/
Australian Community Support Organisation (ACSO)	ACSO is an entry point for Drug and Alcohol services for voluntary clients i.e. they are getting help for themselves Offer: COATS – Community Offender Advice and Treatment Service provide forensic intake and assessment services, administering treatment pathways for clients in contact with the Justice System or at risk of coming into contact with the Justice System	T. (03) 9413 7000 F. (03) 9413 9189	acso@acso.org.au https://www.acso.org.au/
Better Health Channel	Victorian State Government website with health information (managed by the Victorian Department of Health)		https://www.betterhealth.vic.gov.au/healthyliving/alcohol
CatholicCare Wyndham Vale	Alcohol and drug information service Drug and alcohol counselling service	T. 03 9216 7777	footscray@ccam.org.au
Counselling Online (by Turning Point)	24-hour/7 free drug and alcohol counselling Allows you to communicate with a professional counsellor about your own alcohol and drug use or that of someone you care about You can chat to a counsellor – get help by chatting online to a counsellor Email a counsellor – get help and email your questions		https://www.counsellingonline.org.au/
Crookes Counselling and Consulting Services	Drug and alcohol counselling service	T. 9742 3500	admin@crookes.com.au http://www.crookes.com.au/
Direct Line	24-hour, 7-day counselling, information and referral service State-wide telephone and online service supporting people seeking information, advice and referrals for drug and alcohol concerns	T. 1800 888 236	https://www.directline.org.au/
Drug and Alcohol Clinical Advisory Service (DACAS)	24/7 telephone advisory service AOD information Clinical resources	T. 1800 812 804	dacasenquiries@turningpoint.org.au (for providing feedback only) https://www.dacas.org.au/
Drug and alcohol research connections	Joint publication of the collaborative network of alcohol and other drug research centres		http://connections.edu.au/
Family Drug Support Australia	24-hour support to families and friends of drug and alcohol users National service Help dealing with drug and alcohol use in families. Support groups, education programs, counselling and bereavement services for families also available.	24/7 T. 1300 368 186	https://www.fds.org.au/ Family Drug Support Online – https://www.fdsonline.org.au/
Foundation for Alcohol Research and Education (FARE)	Independent, not-for-profit organisation working to stop the harm caused by alcohol Support world-leading research, raise public awareness and advocate for changes to alcohol policy Health promotion campaigns: Fetal Alcohol Spectrum Disorder (FASD) – National awareness campaign for pregnancy and breastfeeding women Pregnant Pause – community supporting mums-to-be to go alcohol free Third Of Men (TOM) – online campaign supporting meant to reduce their alcohol use Effective health warning labels Game Changer+ media literacy program End Alcohol Advertising in Sport Women Want to Know – education for medical professionals about the effects of alcohol consumption during pregnancy and encouraging them to relay this information to their patients Prevention 1st – campaign calling on all Australian governments and political parties to commit to a strong preventive health agenda around alcohol Alcohol Truth - campaign that puts the facts at the forefront of discussion on alcohol	T. 02 6122 8600	info@fare.org.au nationalcampaign@fare.org.au https://fare.org.au/national-campaign/ https://www.pregnantpause.com.au/ https://fare.org.au/labelling-campaign/ https://fare.org.au/game-changer/ https://fare.org.au/women-want-to-know/
Healthdirect Australia	24-hour health advice Registered nurse on call Leading provider of telehealth in Australia	T. 1800 022 222	https://www.healthdirect.gov.au/
IPC Health Hoppers Crossing and Wyndham Vale	Alcohol and drug information service Alcohol and Other Drug Treatment	T. 8734 1400 T. 9296 1228	AODServices.Intake@ipchealth.com.au
headspace Werribee	Drug and alcohol counselling service Drug and alcohol support group service	T. 8001 2366	https://headspace.org.au/headspace-centres/werribee/
Hello Sunday Morning	Self-help resources Hello Sunday Morning Daybreak app: designed to assist people in changing their relationship with alcohol. Includes access to private chats with professional Daybreak coaches, an anonymous and supportive community and a comprehensive library of behavioural experiments, built by clinicians.		support@daybreakprogram.org https://hellosundaymorning.org/daybreak/
IndianCare	Alcohol Harm Reduction Programs	T. 8312 8805	https://indiancare.org.au/
Joseph’s Corner	Not-for-profit support service for families living with alcohol and drug addiction	T. 9315 2680	contact@josephscorner.org.au http://www.josephscorner.org.au/
Kids Helpline	Online and phone counselling service for young people aged 5-25 My Circle 6-week program Alcohol and Other Drugs Circle For ages 13-25 Information and activities on alcohol and other drugs Discussions Led by a My Circle Counsellor	T. 1800 55 1800 General Enquiries: (07) 3368 3399 Webchat available	admin@kidshelpline.com.au https://kidshelpline.com.au/
Mackillop Family Services	Assistance to families experiencing alcohol or other drug misuse.	T. 9680 8444	https://www.mackillop.org.au/victoria https://www.mackillop.org.au/contact/vic-offices
Merri Health	Young people 16 – 25 years alcohol and drugs counselling and support LGBTIQA+ alcohol and drugs counselling and support	T. 1300 637 744	qhealth@merrihealth.org.au https://www.merrihealth.org.au/
Minus18	Alcohol-free events for young people between 13 and 19 Targeted at LGBTQIA+ youth, but any youth can attend		info@minus18.org.au https://www.minus18.org.au/events
National Alcohol and Other Drug Hotline	Support, information, counselling and referrals to services Offer services for individuals, family and friends, general practitioners, other health professionals, business and community groups Will direct you to your state service	24/7 T. 1800 250 015
National Drug and Alcohol Research Centre (NDARC)	Research institution	T. (02) 9385 0333	ndarc@unsw.edu.au https://ndarc.med.unsw.edu.au/
NOFASD Australia (Fetal Alcohol Spectrum Disorder)	Helpline, advisory and referral service Latest FASD information Community, digital and service provider education and training and training services Family-focused organisation linking those with lived experience with researchers and clinicians	T. 1800 860 613	https://www.nofasd.org.au/
North and West Metro Alcohol & Drug Service – South West Catchment	Are the best entry point for professionals wanting to find out about which service they should be contacting? Information and assessments to help you get the right help Intake and assessment Counselling Care and recovery coordination Non-residential withdrawal	T. 1800 700 514	sw.intake@nwmetroaod.org.au
Odyssey House Victoria	Therapeutic community = a type of residential rehabilitation program, a peer led recovery program from alcohol and other drug dependence. Residential rehabilitation Community services including counselling and support, day rehabilitation, financial counselling, youth & family services Education services including drink & drug driver behaviour change programs and Odyssey Institute (training programs for professionals)	T. 9420 7600	odyssey@odyssey.org.au
Odyssey House and Anglicare Discovery Program	Alcohol and Other Drug community-based treatment program	T. (03) 9731 2500 Intake & Assessments: 1800 700 514	https://odyssey.org.au/what-we-do/community-services/day-rehabilitation/
Positive Mind Works	Online counselling and psychology service	T. 1800 327 477	https://www.positivemindworks.co/au/
Russell Family Fetal Alcohol Disorders Association	National not-for-profit health promotion charity dedicated to ensuring that individuals affected prenatally by alcohol have access to diagnostic services, support and multidisciplinary management planning in Australia and that carers and parents are supported with a “no blame no shame” ethos
Self Help Addiction Resource Centre (SHARC)	Self-help approaches to recovery from severe alcohol and drug related issues Telephone helpline Web-based information services Community based train programs and support groups across Victoria	T. 9573 1700 24/7 Family Drug & Gambling Helpline T. 1300 660 068	info@sharc.org.au https://www.sharc.org.au/
Task Force	Core services focus on addressing social issues of alcohol and other drug dependence, unemployment, youth disengagement and high-risk taking behaviours, supporting clients to transition back into “mainstream” services and supports.	T. 9532 0811 F. 9532 1830 E. enquiries@taskforce.org.au	https://taskforce.org.au/
The First Stop	Information for people affected by a friend on family member’s alcohol or other drug use Information on support and treatment services funded by the Victorian and Australian governments		https://thefirststop.org.au/
The Nyalima Project	A community-based organisation working with women and young people of Cultural and Linguistic Diversity (CALD) and Migrant Backgrounds. We provide Life Skills Programs and Workshops to create a platform to encourage young people to learn new skills, challenge themselves and break barriers to achieving their full potential. We also work with other community organisations in raising awareness of Mental Health and Alcohol & other Drugs affecting migrant communities to create awareness, reduce stigma and break barriers to seeking help and support.	M. 0415 032 844 (Founder and director of this project - Josie Swaray – Secretary at Mental Health Foundation Australia)	thenyalimaproject@gmail.com
The Salvation Army	Eunike (North and West Metropolitan area) Alcohol and other drugs supported accommodation for women experiencing housing, alcohol and other drug issues	T. 1800 888 236	https://www.salvationarmy.org.au/ https://www.salvationarmy.org.au/need-help/alcohol-and-other-drug-servi…
Turning Point Alcohol & Drug Centre / Online Professional Drug and Alcohol Counselling	National addiction treatment centre For people adversely affected by alcohol, drugs and gambling Drug and alcohol counselling Online counselling Counselling online forum – peer support forum Self-help modules SMS – Making a change program	T. 8413 8413 T. 03 8413 8444 T. 1800 888 236	Info_Group@turningpoint.org.au https://www.turningpoint.org.au/
Uniting Care ReGen	Alcohol and Drug Treatment and Education Service	T. 1800 700 514 F. 9383 6705	contact@regen.org.au https://www.regen.org.au/
Youth Support & Advocacy Service	Drug and alcohol programs for people aged 12 – 21 years Support and referral Day program Outreach Home-based withdrawal and primary health support Residential withdrawal Residential rehabilitation Bunjilwarra Koori youth alcohol and drug healing service Supported accommodation Specialist programs	T. 1800 458 685 T. 9415 8881	reception@ysas.org.au https://ysas.org.au/
Victorian Alcohol and Drug Association Inc. (VAADA)	Leadership, representation, advocacy and information to the alcohol and other drug related sectors Publications, news and events	T. 9412 5600	https://www.vaada.org.au/
WIDAN Western Integrated Drug and Alcohol Network (Western Health, Djerriwarrah Health, ISIS Primary Care, Western Region Health, Macedon Ranges and North Western Melbourne Medicare Local)	Care & Recovery Co-ordination Counselling Non-Residential Withdrawal
Women’s Alcohol & Drug Service (WADS)	State-wide drug and alcohol service providing specialist clinical services to pregnant women with complex substance use and alcohol dependence.	T. 8345 3931 GP Quick Access (GP only) T. 8345 2058	wads@thewomens.org.au https://www.thewomens.org.au/health-professionals/maternity/womens-alcohol-and-drug-service
WynBay Blue Light	Events provide the opportunity for young children to mingle with Police Officers in a safe, drug and alcohol-free environment	M. 0402 956 857
Wyndham Clinic Private Hospital	In-patient Drug and Alcohol Detox and Rehabilitation Treatment Service	T. 9731 6646 F. 9749 0972	info@wyndhamclinic.com.au https://wyndhamclinic.com.au/mental-health/drug-alcohol/
Wyndham Liquor Accord	Wyndham Liquor Forum brings together licensees of hotels, licensed restaurants, licenced cafes, licenced clubs, packaged liquor outlets, cinemas and sporting clubs in agreement on how alcohol can be sold and distributed in a responsible way, while maximising the safety and enjoyment of staff, patrons and community members. Supported by Victoria Police, the Victorian Commission for Gambling and Liquor Regulation and Wyndham City Council.	Can connect in with James
Youth Drugs and Alcohol Advice (YoDAA) (Funded by YSAS)	Information and support for young people or someone concerned	Youth AOD advice T. 1800 458 685	Other enquiries (03) 9415 8881 dennis@ysas.org.au
Youth Solutions	Drug and alcohol prevention, education and health promotion	T. (02) 4628 2319	infor@youthsolutions.com.au https://youthsolutions.com.au/
National Relay Service	To help callers with a hearing or speech impairment	TTY users, call T. 133 677, then ask for T. 1800 458 685 Speak and Listen users, call 1300 555 727, then ask for T. 1800 458 685 Internet relay users, connect to the National Relay Service (NRS), then ask for T. 1800 458 685	https://www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub
Translating and Interpreting Service	24/7 service for callers who speak other languages	T. 131 450	https://www.tisnational.gov.au/
Alcohol infographics and resources	Information		Websites
Dry July	Resources		https://www.dryjuly.com/fundraising/workplaces
Alcohol Guidelines	Information about alcohol		https://adf.org.au/reducing-risk/alcohol/alcohol-guidelines
Order/purchase physical posters and flyers	Alcohol and Drugs		https://adf.org.au/drug-facts/alcohol
Alcohol and drug foundation shop	Purchase pamphlets, posters and cards etc.		Alcohol and Drug Foundation Shop
Alcohol Information and Fact sheets	What is Alcohol? & Effects of Alcohol? Alcohol – How drugs affect you? Mixing Alcohol with Drugs?		https://adf.org.au/drug-facts/alcohol
Resources and support	To help give up alcohol and stay sober		https://hellosundaymorning.org/helpful-resources
Alcohol harm prevention Videos	Alcohol harm prevention videos		https://www.vichealth.vic.gov.au/media-and-resources/video-gallery?q=&category=alcohol%20harm%20prevention

Alcohol Statistics Website

AODstats provides information on the harms related to alcohol, illicit and pharmaceutical drug use in Victoria. It is obtained from numerous sources, ranging from government departments to drug and alcohol treatment agencies. Ambulance data are obtained from Turning Point’s Ambo Project: Alcohol and Drug-Related Ambulance Attendances.

This information provides a convenient statistical and epidemiological resource for policy planners, drug service providers, health professionals and other key stakeholders. The data and maps build on and update information previously provided in text format, deliver the most recent data available and provide a monitoring tool for alcohol and drug trends.

Visit https://aodstats.org.au

You can subscribe to the AODstats mailing list website https://aodstats.org.au/about/updates.

Back Your Neighbour - Supporting People Seeking Asylum

Local Government Mayoral Taskforce Supporting People Seeking Asylum

Wyndham City have joined the Back Your Neighbour campaign along with a growing number of local councils, groups, organisations and individuals asking the Australian Government to provide certainty, safety and support for our neighbours, friends and community members seeking asylum.

Asylum-seekers are highly vulnerable individuals and families, living in a constant state of uncertainty and denied access to critical support services such as Centrelink, Medicare, public housing, education, mental health and food.

Australians support each other in hard times and we are asking the Federal Government to play its part in creating a community where we are all respected.

We are calling on the Federal Government to:

Provide everyone with a valid visa with work, travel, and study rights.
Expand the Status Resolution Support Services (SRSS) eligibility criteria and simplify the application process so that people in need can access health care, disability, housing support and other essential services.
Ensure an independent, timely and fair application and merits review process for all humanitarian applications.
Provide people who have received a negative refugee determination under the ‘Fast Track’ system with a fair review process.
Continue to invest resources to urgently clear the backlog of asylum applications and appeals.
Abolish temporary visas and replace them with permanent protection visas and pathways to citizenship for all humanitarian arrivals.

How can you help?

Join us in backing our neighbours, friends, and local community members when they need us most by signing the petition.

For more information and to sign the petition.

Sign Petition

Thank you for your support.

Emergency Relief, Food Bank and Material Aid

Organisation	Service	Contact	Web/Email
Uniting Wyndham 1 Duncans Rd, Werribee	Food parcels/food vouchers and material aid Monday -Friday 10am-2pm	Ph: 03 9051 2000 or SMS: 0468 605 015 Call to make an appointment	View: Uniting website
Salvation Army 211 Watton St, Werribee	Community Support and Emergency Relief Monday, Tuesday Wednesday and Thursday 9.30am – 2pm	Ph: 03 9731 1344 Call to make an appointment	View: Salvation Army website
Werribee Baptist Church 225 Heaths Road, Werribee	Food relief	Ph: 03 9749 3166	Email: office@werribeebaptist.org.au
Wynlife / Foodbank Manor Lakes Manor Lakes Community Learning Centre, 86-100 Manor Lakes Blvd, Wyndham Vale	Food relief Wednesday 12noon - 1.30am	Ph: 8734 8934	View: Community Food Assistance Facebook Email: foodbank@wynlife.com.au
Community Store Wyndham Park Community Centre 55/57 Kookaburra Avenue, Werribee	Food relief Thursday 9:30am – 12pm	Ph: 03 8742 3975	Email: admin@wyndhamparkcc.com.au
Tarneit Food Bank Penrose Promenade Community Centre, 83 Penrose Promenade, Tarneit	Registrations 9am Food relief 10am-11am	Ph: 03 8734 4500	Email: penrosepromenadecc@wyndham.vic.gov.au
Wyndham Youth Services Foodbank Youth Resource Centre 86 Derrimut Rd, Hoppers Crossing	Food Relief for young people (12 -25 years)	Ph: 03 8734 1355	Email: YouthInWyndham@Wyndham.vic.gov.au
Sikh Community of Western Victoria 560 Davis Road Tarneit	Cooked meals (vegetarian) Monday- Sunday 10am – 8pm	Gurpreet Singh 0422025217 Sandeep Singh 0433 003 309 Pritam Singh 0421138113	Secretary@gurduarasahibtarneit.org
Point Cook Foodbank 7 Adelphi Boulevard Point Cook, Along Sneydes Road near to Alamanda Entrance	Food Relief Sundays, 1:00 pm - 2:00 pm (during Victorian School term)		email: foodpantry@crossculturepointcook.au Web: https://www.facebook.com/pointcookfoodbank

Family and Social Support

Organisation	Service	Contact	Web
Anglicare	Financial Counselling Family support and counselling Foster and out of home care	9731 2500	www.anglicarevic.org.au
Odyssey Victoria	Alcohol and Other Drugs counselling and support	Intake & Assessment: 1800 700 514
Caroline Chisolm	Family Support – Pregnancy to 5 years & Engaging Wyndham Families program	9361 7000	www.caroline.org.au
Drummond Street Services	Child & Family Mental Health Services	9663 6733	www.ds.org.au
Gambling Help Online	Free support for anyone affected by gambling.	1800 858 858	https://www.gamblinghelponline.org.au/
Mackillop Family Services	Parenting support	9680 8444 and ask for the parenting team	regionalparentingservice@mackillop.org.au https://www.mackillop.org.au/
Carers Victoria	Telephone or online counselling sessions for carers requiring support	1800 514 845	https://www.carersvictoria.org.au/
My Aged Care	Find and access the government-funded aged care services	1800 200 422	https://www.myagedcare.gov.au
Seniors Online	Elder Abuse Information and support	https://www.seniorsonline.vic.gov.au/services-information/elder-abuse-what-it	https://www.seniorsonline.vic.gov.au/services-information/elder-abuse-what-it
Seniors Rights service	Elder Abuse Information and support	https://seniorsrightsservice.org.au/information/elder-abuse/	https://seniorsrightsservice.org.au/information/elder-abuse/
Department of Families, Fairness and Housing	Elder Abuse Information and support	https://services.dffh.vic.gov.au/elder-abuse	https://services.dffh.vic.gov.au/elder-abuse

Family Violence Support Services

Organisation	Service	Contact	Web
The Orange Door – Western Melbourne15-17 Watton Street Werribee	Information, support and referral	1800 271 045 (M-F 9am-5pm)	www.orangedoor.vic.gov.au
Safe Steps	24-hour crisis support line	1800 015 188	www.safesteps.org.au
1800 RESPECT	National Counselling Helpline	1800 737 732	www.1800respect.org.au
GenWest	Support, information and referral	1800 436 937	https://www.genwest.org.au/
Men’s Referral Service	Support service for men who want to change their violent behaviour	1300 766 491
Kids Helpline Child First	Counselling helpline Support service for children and families	1800 55 1800 1300 775 160	www.kidshelpline.com.au
Werribee Police Station	Police station helpdesk, 24 hours	9742 9444	https://www.police.vic.gov.au
Child First	Support service for children and families	1300 775 160
Wyndham North Police	Police station helpdesk	8734 1100	https://www.police.vic.gov.au
WestCASA	Support and counselling for sexual assault	9216 0444 (9am – 5pm) Afterhours Sexual Assault Crisis Line number is: 1800 806 292	https://westcasa.org.au
WestJustice	Free legal advice on a broad range of everyday problems.	9749 7720	https://www.westjustice.org.au/
Seniors Online	Elder Abuse Information and support	https://www.seniorsonline.vic.gov.au/services-information/elder-abuse-what-it	https://www.seniorsonline.vic.gov.au/services-information/elder-abuse-what-it
Seniors Rights service	Elder Abuse Information and support	https://seniorsrightsservice.org.au/information/elder-abuse/	https://seniorsrightsservice.org.au/information/elder-abuse/
Department of Families, Fairness and Housing	Elder Abuse Information and support	https://services.dffh.vic.gov.au/elder-abuse	https://services.dffh.vic.gov.au/elder-abuse

Financial Support

Organisation	Services	Contact	Web
National Debt Helpline	Financial counselling Debt solutions Information about your rights	1800 007 007	www.ndh.org.au
Anglicare	Financial Counselling Energy Assistance Program Victims Assistance Program	9731 2500	www.anglicarevic.org.au/
Better Place Australia	Financial Counselling Debt management Financial literacy and budgeting	1800 639 523
Gamblers Help IPC Health	Financial Counselling for anyone impacted directly or indirectly by gambling harm	1300 472 432	www.ipchealth.com.au/services/gamblers-help/

Housing and Homelessness Accommodation

Organisation	Service	Contact	Web
Unison	Community Housing	03 9689 2777 (9:00am – 5:00pm)	www.unison.org.au
Melbourne City Mission	Youth: Supportive, stable and secure long or short-term accommodation. Adult & Family Range of support services that ensure that people are supported to achieve stable, secure and appropriate housing.	1800 343 287	https://www.mcm.org.au/
Whitelion	Outreach Housing Support program provides outreach support to people living in the Wyndham region aged 16-25 years old who are at risk or experiencing homelessness	Dianne.Garner@whitelion.asn.au	https://www.whitelion.asn.au/
Uniting Wyndham	Homelessness early intervention service and Housing support	03 9689 2777	https://www.unitingvictas.org.au
Bolton Clarke	Homeless Persons Program	1300 221 122	https://www.boltonclarke.com.au/additional-services/homeless-person-program/
WEstJustice	Free legal advice on a broad range of everyday problems.	9749 7720	https://www.westjustice.org.au/

Mental Health and Support

Organisation	Service	Contact	Web
Suicide Call Back Service	Free counselling 24 hours a day, seven days a week for anyone thinking about suicide anyone worried about someone else or who has lost someone to suicide	1300 659 467	https://www.suicidecallbackservice.org.au
Lifeline	A 24 hour telephone crisis support line, suicide prevention, self-help tool kits and a service finder	13 11 14	https://www.lifeline.org.au
Mind Australia	Providing services and people with the skills they need for a full and meaningful life	1300 286 463	https://www.mindaustralia.org.au/
Black Dog Institute	A website full of information about mental health with advice on where and when to seek help		www.blackdoginstitute.org.au
Beyond Blue	Support and advice and a website with information, support and encouragement to reach out.	1300 22 4636	www.beyondblue.org.au
Beyond Blue Mental Wellbeing Support Service	A dedicated website with information, strategies and 24/7 support	1800 512 348	https://www.beyondblue.org.au/
QLife	National telephone and web counselling service for lesbian, gay, bisexual, trans and intersex people, family and friends	1800 184 527	https://qlife.org.au/
Mindspot Clinic	An online and telephone clinic providing free assessment and treatment services for adults with anxiety or depression	1800 61 44 34	https://mindspot.org.au/
Cohealth	Individual outreach and group-based recovery programs for people aged 16-64 with a mental illness	03 9448 5540	www.cohealth.org.au
IPC Health	The Mercy Mental Health Team is based at IPC Hoppers Crossing. They provide non-urgent assessment, treatment, case management and support services to people with a mental illness.	8734 1550	www.ipchealth.com.au/
Victorian Intake Assessment Service	An enquiry and referral point for people with a psychiatric disability aged 16-64, their carers/family to find and access mental health community support	1300 379 462
Mental Health Foundation Australia		1300 647 287

Mental Health and Support – Women

Organisation

Service

Contact

Web

Jean Hailes

A health organisation providing information and resources on women’s health

https://jeanhailes.org.au/

Mental Health and Support – Men

Organisation

Service

Contact

Web

Men’s Line Australia

Telephone and online support, information and referral service

1300 78 99 78

www.mensline.org.au

Man Therapy (Beyond Blue)

A toolkit with strategies and links to support

https://lifeandmind.com.au/

Mental Health and Support – Young People

Organisation	Service	Contact	Web
Kids Helpline	A free and confidential telephone and online counselling for young people aged between 5 and 25 and their parents and carers	1800 55 1800	https://kidshelpline.com.au/
Headspace	Online and telephone service supporting young people and their families	1800 650 890	www.headspace.org.au
Orygen	Youth Mental Health	1800 888 320	https://oyh.org.au/

Social Connection

Organisation	Service	Contact	Web
FriendLine	Friends for good is a volunteer driven non-for-profit org aiming to foster a greater sense of connection and wellbeing for individuals. All conversations are casual and anonymous (this service is not a crisis service) and friendly volunteers are ready to talk about anything and everything. Residents go straight to a volunteer when they call hotline - Calls average around 15 -20 minutes.	1800 424 287	https://www.friendline.org.au/
Conversation In Isolation	Are you currently in isolation, and would like someone to talk to? We're a group of Victoria-based medical students helping those in our community to stay socially connected in lockdown with regular support over the phone. If you or a friend/family member might like a friendly chat to pass the time, we're here for you!	0492 837 888	Facebook: https://www.facebook.com/convoiniso
Redcross TeleCHAT	TeleCHAT- Red Cross provides regular telephone calls to people aged over 65 years old or Indigenous people over 55 years who have little or no social connection with other people. Friendly volunteers call participants at an agreed time, generally once a week, for an open ended chat. Participants are matched with volunteers based on their interests, hobbies and availability. Phone calls offer a connection to the community providing regular contact with the same volunteer. People receiving calls speak of the companionship and friendship they feel from having another person to talk with.	1800 131 701 or (03) 8346 8342	Email:vicinfo@redcross.org.au

Other Resources

Financial Assistance options for City West Water customers

City West Water financial support programs provide tailored options to customers who need help with their water bill, including payment extensions, flexible payment options and assistance with access to government grants and programs.

They have a dedicated bill help web page with more information about these options for both residents and businesses.

We encourage customers to call our Customer Service Centre on 131 691 (Monday to Friday, 8.30am – 5.00pm) to discuss the option that will best meet their needs right now.