Order a household waste bin
Wyndham City delivers three core waste collection services tailored to our community's needs.
If you have yet to receive your bins or need extra ones, browse the options below to quickly order the perfect bin service for your household.
Otherwise, discover all you need to know about our offerings, from essential bin services to specialised waste disposal, by exploring our Household Bin Services section.
Requesting Bins for a New Home
You can order Garbage (red lid) and Recycle (yellow lid) bins for a newly constructed house.
Green Waste (green lid) bins are an optional service.
The property must be occupied before bins will be delivered. Once you are in the house and the bins are ordered, the bins will be delivered to the nature strip within 2 working days.
House number must be displayed. If no number is displayed, the delivery of the bins may be delayed.
If you require bins for your new home, you need to:
Ordering an Additional or Green Bin
Property owners or managing agents need to order bins for a home. Managing agents can apply with proof they are looking after the home with a:
- Service agreement , or
- Written confirmation on a letterhead
Order additional or optional bin
Costs for optional or additional bins
Charges as per the below table will apply based on the month Council receives the application. Charges will be added to the next rates notice and apportioned across the remaining rates instalments.
| Charges that apply at the time of the bin request | Garbage bin upgrade 140L to 240L | Additional Garbage Bin 140L | Additional Garbage Bin 240L | Additional Recycle Bin 240L | Optional Green bin 240L | Additional Green bin 240L |
| 1 July - 30 Sept | $73.70 | $185.60 | $258.30 | $51.65 | $63.15 | $73.70 |
| 1 Oct - 31 Dec | $55.12 | $138.82 | $193.19 | $38.63 | $47.23 | $55.12 |
| 1 Jan - 31 Mar | $36.55 | $92.04 | $128.09 | $25.61 | $31.32 | $36.55 |
| 1 Apr - 30 Apr | $18.37 | $46.27 | $64.40 | $12.88 | $15.74 | $18.37 |
| 1 May - 30 Jun | No charge for the remainder of the 2025-26 financial year. 2026-27 charges, which are adopted in the 2026-27 budget, will commence from 1 July 2026 and appear on the rates notice. | |||||
- If you wish to cancel the service in the following financial year, please submit a bin cancellation request before 23 June to prevent the non-refundable charge from re-occurring.
- Optional bins must not be moved from the property or relocated to another property upon cancellation.
- Owners in the process of selling their property are not required to cancel their additional bin service.
- In 2025-26 Wyndham City will be providing a green-lid Food Organics and Garden Organics (FOGO) bin to every household that receives a Council waste service but does not have a green lid bin as yet. From 1st July 2025, the green-lid FOGO bin will be part of the 2025-26 waste service charge. A green-lid FOGO bin will be delivered to every household in 2025-26. Cancelling an optional green waste bin is not an option.
Other ways to order a bin
- Call us at 1300 023 411. Our Customer Services team will process the request over the phone.
- Visit us: Wyndham City Council, 45 Princes Highway, Werribee VIC 3030. Our Customer Service team will provide you with a form to complete and return.
Cancelling a Bin
Reporting a Missed Collection
Reports of a bin being missed during collection should be reported no later than the following working day to ensure the waste truck can return to your area.
When you have submitted a request you will need to:
- Leave the bin out
- Allow two working days for the waste truck to return
Report a Missed Bin Collection
Alternatively you can phone Customer Service on 1300 023 411
Reporting a Damaged bin
Bins are generally repaired/replaced within 2 working days after your scheduled collection.
To allow for the repair of your damaged garbage (yellow lid) bin you will need to:
- Ensure the bin is empty
- Once your bin has been emptied on your scheduled collection day, please leave the empty, damaged bin on the nature strip
- The bin will be repaired/replaced within 2 working days – if this does not occur, please contact Wyndham City on 1300 023 411.
Reporting a Missing/Lost/Stolen Bin
Report a Missing/Lost/Stolen Bin
Important note: Wyndham are undertaking a bin changeover program to ensure our bins are consistent with Australian standards. This means if you had a yellow lidded garbage bin that went missing, you will receive a new 140L, red lidded bin in its place.