Most Wyndham households (including renters) can book up to three hard and green waste collection services for free each financial year. These collections are for larger household items and garden waste that cannot go in household bins.
You receive three services each year, each allowing up to 3 cubic metres (3m³) of waste. You can use them one at a time or combine them if you have more waste. The total must be in multiples of 3m³, up to 9m³.
Collections in your area are scheduled once a week. This is a popular service, so we recommend booking early to secure your preferred collection date.
New booking system
We have introduced a new booking system that will help you better manage your bookings. You will need to register as a new user first before you use the booking service and verify your account. You will then be able to log in to book your service.
Thank you for your patience as we introduce this service, which will be expanded to include the management of tip vouchers in the future.
Should you encounter any issues relating to registration and bookings please contact: rdf@wyndham.vic.gov.au
Collection Checklist
To ensure your collection goes smoothly, please:
- Place items within your property boundary, on the driveway or front yard with clear access. Items should not be inside trailers or inside the house.
- Put items out the day before your collection date
- Sort/stack items into 3 separate piles placed close together:
- General hard waste
- Green waste
- White goods/metal items
- Place small items of the same type together in boxes.
- Items must not weigh more than 55kg and must be able to safely be lifted by two people.
- Items must not be longer than 1.5 metres
- Only put out the amount of waste included in your booking.
Download the Hard and Green Waste Collection Flyer
Moving? Clear out before you move out video
Waste Disposal Voucher and Hard & Green Waste Collection Exchange Program
We're making it easier and more flexible to dispose of your waste.
You can now:
- Swap your waste disposal voucher (tip token) for an extra hard and green waste collection.
- Exchange a booked hard and green waste collection for a waste disposal voucher to use at the Wests Road Refuse Disposal Facility.
- Purchase additional hard and green waste collections if you've used your annual allocation.
- If you don't receive the standard waste service (such as residents in some multi-unit properties), you can also book a hard and green waste collection.
Additional collections are available for $111.50 each.
Free tip voucher exchange video
To arrange an exchange or find out more, contact our Customer Service Team on 1300 023 411.
FAQ's - Hard and Green Waste Collection Service
How do I dispose of items that are on the No list?
Chemicals
Detox your home is a safe, free and easy-to-use service to dispose of highly toxic, unwanted household chemicals such as solvents, poisons and cleaning products. Visit Sustainability Victoria or call on 1800 353 233 for more information.
Refuse Disposal Facility (RDF):
The RDF (tip) located at 470 Wests Road, Werribee accepts many items for recycling and landfilling. Refer to the full list.
Why is my property ineligible for hard and green waste collection?
Some Wyndham properties are not eligible for hard and green waste collections for one of the following reasons:
- The rates for the property do not include a waste management charge because they are either a commercial property or have private collection. These properties do not receive Wyndham City garbage collection service and hence are ineligible for hard and green waste collection.
- A building has recently been built on the property but the process to update the way the property rates are calculated has not been completed. Once this process is complete the owner will receive a supplementary rates notice. Once this notice has been issued (and as long as the property is paying the Waste Management charge (see 1) above)), the property will then be eligible for hard and green waste collections.
If you have any queries about your property's eligibility, please call 1300 023 411.
What happens to hard & green waste?
The contractor responsible for collecting Hard and Green waste aims to recycle as much as possible. They do this as it is the most cost-effective solution for them and because the contract requires a high recycling rate. Items that are commonly recycled include: all items made from metals, green waste, untreated timber, electrical items and mattresses. If you are planning to book a hard and green waste collection we recommend you give clothing, crockery and furniture to charity stores, as reuse is better than disposal.