Youth Counselling Service

After a range of discussions and planning, we will be able to continue delivering and start delivering the following services:

  • Skype and phone counselling sessions to current clients, and new clients who refer.

We will not be able to continue delivering the following services until further notice:

  • Counselling services on-site at schools.
  • We will no longer be offering sessions with more than one person in the room, or EMDR sessions, due to social distancing measures.

At the beginning of a face-to-face session, young people will be asked the following screening questions:

  1. Have you or anyone living or staying in your home been told to stay at home by a doctor?
  2. Does any person in your household have a fever AND a cough, sore throat or shortness of breath?
  3. Have you or anyone living or staying in your home recently travelled here from overseas? How long ago did they return and from which Country?

As part of these screening questions, it will be explained to young people the usefulness of asking these questions of others who they choose to have close contact with to empower them to make the best health decisions for themselves a they navigate this tough situation.

We thank you in advance for your understanding and look forward to continue providing young people the best support we can at a time where anxiety about wellbeing and safety is high.

Programs, Activities and Events

Please see below the statement issued by Wyndham City Council about the unfortunate cancellation of our activities, events and programs:

It is with great regret that Wyndham City Council is cancelling all council-run events, activities or programs that are organised for the general public for the next 60 days due to the evolving impact of COVID-19. While it is a very difficult decision to make, the health and safety of our community and staff must take precedence. This decision is consistent with actions taken at a State level to cancel large gatherings or run events without spectators.

We thank you for your understanding. Refunds or, where applicable, credits will be available for ticketed events. Information regarding refunds will be posted on event websites in the coming days.

If you suspect that you or a family member has COVID-19 you should call (not visit) your GP or ring the national COVID-19 Information Hotline on 1800 020 080.

For the most current information, resources and advice please visit The Department of Health and Human Services website,

This cancellation includes, but is not limited to:

  • Holiday Action
  • Youth Forum
  • Tuning In To Teens workshops and groups
  • Family Information Sessions
  • Weekly recreational programs
  • Events

Tips for Young People

Keep it real

We are getting information about the situation from friends, family, and the media constantly. It can be helpful to limit how much we listen to all of these sources, and instead look at factual information such as Australian Government’s health alert: This can help us sort out the fact from the fiction and stay aware without being alarmed.

Keep it in perspective

Often under stress, our brain can take us to the worst-case scenario. It can be useful to:

  • Remind ourselves that the definition of ‘coping’ is to struggle successfully - we are all currently coping.
  • Reflect on all of the tough situations in our life that we have made it through, and think about what parts of us helped us get through the uncertainty
  • Remember that the number of confirmed cases of COVID-19 in Australia are extremely low, and that most people have recovered without the need for specialised treatment.
  • Know you can get in touch with our counselling team for counselling sessions by calling 8734 1355 to make a referral or email us at

Keep it clean

One practical thing we can do is follow some basic hygiene principles to do our bit to keep the community healthy. The World Health Organisation (WHO) says we can all help out by doing the following:

  • Washing our hands frequently
  • Avoiding touching our eyes, nose and mouth
  • Staying home if we feel unwell, until fully recovered
  • Seeking medical support if we have a fever, cough, or experience breathing difficulties

You are probably thinking, “but I do most of these things anyway?”. That’s right! For a lot of us, the best thing to do is to keep doing what we normally would consider to be good health hygiene.

Tips for family members and caregivers

The adult sets the emotional tone

It can be useful to remember that as adults, we communicate with our non-verbal behaviour

whether we are ‘safe’ or ‘unsafe’ to young people. Thing about your tone of voice, facial expression, and body language when communicating with young people.

How to talk to young people and children about COVID-19

If your child or young person wants to ask questions or talk to you about COVID-19, be open to having those conversations.

  • Consider what story will be told about COVID-19 and how you want that story to be told within your network – consistency between adult family members and a sense of calm is important.
  • Ask what they already know about COVID-19 – this gives you an opportunity to correct any false information they might have been told.
  • Provide them education about the importance of hygiene – these are good life skills!
  • Explain it is normal to feel worried, and you will support them no matter what happens in the future – give the message that you as the adult have “got this”.
  • Limit exposure to media reports and unnecessary conversations about the topic – if you

can’t, be available to address any concerns or questions they might have as a result.

More Information

  • Australian Government Department of Health: The Department of Health has developed a collection of resources for the general public, health professionals and industry about COVID-19 (COVID-19), including translated resources.
  • Centers for Disease Control and Prevention: The Centers for Disease Control and Prevention provides reliable information about the COVID-19 including symptoms, steps to take to protect yourself, and what to do if affected.
  • World Health Organization: The World Health Organization provides information and guidance regarding the current outbreak of COVID-19 disease.





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