This message relates to the 2nd Instalment Rates notice.
Due to a technical issue faced by our printing contractors, some of you may have received your 2nd Instalment Rates Notice later than usual.
We apologise for the delay and we are currently addressing the issue with the contractor.
To ensure that you are not disadvantaged, payment of the 2nd Instalment rates notice will now be accepted up to 30th December 2019, without incurring any interest penalties.
If you have any questions on this issue, please don’t hesitate to contact the Rates department at Council on Ph (03) 9742-0777.
Rates due dates
Each financial year all property owners will receive a notice advising them of their rate obligations for the current financial year. Rates are payable by instalments and are due as follows each financial year:
- 1st Instalment: 30 September
- 2nd Instalment: 30 November
- 3rd Instalment: 28 February
- 4th Instalment: 31 May
Wyndham does not provide a separate payment in full option or date.
Late payments will be charged interest.
If you are having difficulty paying by the due date you can contact us by phone on (03) 9742 0777 or email firstname.lastname@example.org to arrange a payment plan.
Contact Wyndham City at the earliest moment you experience difficulty in paying your rates and charges. A payment plan can be entered into on a temporary or regular basis. You may also qualify for assistance under Wyndham City’s Financial Hardship Policy.
Contact the Rates and Valuations team to discuss a payment plan, phone (03) 9742 0777or email email@example.com
Incorrect amount on Rate Notice
If you believe the amount shown as owing on the property is incorrect:
Please ensure you bring any documentation such as receipt or copy of bank statement that may support your claim that the monies owing is incorrect.
Refund Request For Overpayment of Rates
You can request a refund for a Rates overpayment / incorrect payment or transfer of a payment on an incorrect property.
Refunds will only be processed if the account is in credit, alternatively you may wish to leave the overpayment and have this deducted from your next rates payment.
Processing a refund request may take up to 14 calendar days from the date council receives a completed application.
To apply, please download and complete the Rates Overpayment Refund Application and return: