If you are required to self-quarantine, a representative from the Department of Health and Human Services (DHHS) will contact you to do so. This information will assist in understanding the requirements of self-quarantine and provide you with tips for getting through.

What if I start feeling unwell with typical symptoms of COVID-19?

If you start to feel unwell – and especially if you develop any with any of the typical symptoms of coronavirus (COVID-19) including fever, coughing, sore throat, fatigue and/or shortness of breath, you should:

  • Call the dedicated coronavirus (COVID-19) hotline on 1800 675 398 (24 hours, 7 days a week).
  • For advice, call ahead to your GP and mention your symptoms before you arrive at the doctor’s office so they can prepare appropriate infection control measures.

If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance.

Can I go outside during self-quarantine?

It’s OK to go out into the backyard of your house or onto the balcony of your apartment or hotel room during self-quarantine, in fact it can help you feel calm and relaxed to get some sun and fresh air. Always observe the recommended physical distancing requirements from the people around you in the home, and wear a surgical mask if you have one.

Can I receive deliveries during self-quarantine?

Yes, although you must maintain appropriate physical distancing from the delivery person, and they must not enter your home, leaving your delivery outside your door. Consider making payment for the delivery online in advance or using a contactless payment method to minimise the chances of physical contact. Avoid paying by cash.


Personal hygiene and cleaning of your home during a quarantine period

If you are unwell or looking after a sick family member during a period of self-quarantine, there are some important things you should do to keep everyone in your home safe:

  • Ensure the sick person remains in one room; away from others in the household.
  • Keep their door closed and windows open where possible.
  • Keep the number of carers to a minimum and do not allow visitors from outside the household to visit.
  • Always wash your hands with soap and water or use a hand sanitiser before and after entering the room.
  • Keep the sick person’s crockery and utensils separate from the rest of the household.
  • If available, wear a surgical mask (single-use face mask) when you are in the sick person’s room.
  • Clean and disinfect high touch surfaces such as tabletops, doors, computer keyboards, taps and handles often. Please see here for detailed information regarding cleaning and disinfection.
  • Dispose of tissues and masks in a sealed plastic bag and put in the usual household waste

See here for more information regarding what to do if you are sharing a house or caring for someone who is sick during quarantine.

Community Support during Quarantine

Stay in frequent touch with your close family and friends and ask them to get food, medicines or other necessities for you when you’re running low. You may need to ask for additional help from a carer, family, friends or neighbours.

If you don’t have nearby support or require additional support services regarding mental health and wellbeing, call the coronavirus (COVID-19) hotline on 1800 675 398 (24 hours, 7 days a week). The Department of Health and Human Services can arrange delivery of a free care package for people who do not have support available to them.

Should you require additional support you can contact Council on 9742 0777 or visit the Wyndham Together website for more information.

Where can I find more information?

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