Please note: before entering any Council facilities, you must be wearing a fitted face mask, in line with the direction of the State Government. Children under 12 and those with certain medical conditions are exempt.
Please sanitise your hands upon entry to Council facilities, and maintain at least 1.5 metres between yourself and others at all time.
Community Centres – Open for Business
From the 27th of January 2021, ALL of Wyndham’s Community Centres are back open for business, with community and council-led programs, services and activities available at a centre near you.
Council Close to Home
If you have a council customer service enquiry, such as a hard waste collection, infringement payment or kindergarten application, be sure to visit your closest Community Learning Centre from 10am-5pm for one of our staff to assist.
- Manor Lakes Community Learning Centre
- Point Cook Community Learning Centre
- Tarneit Community Learning Centre
A couple of things before you visit: please ensure you’re wearing a face mask, maintain at least 1.5 metres between yourself and others, and sanitise upon arriving and leaving.
Maternal and Child Health Centres
In-person Maternal and Child Health consultations are back!
Consultations are recommencing at all Wyndham facilities.
All consultations will be conducted in a COVID-safe way, with the appropriate measures in place to protect staff and families.
Maternal and Child Health is all about optimising child and family health, wellbeing, safety, learning and development.
Those who would prefer to continue accessing services over the phone or over video are free to do so, with virtual consultations continuing.
To book an appointment phone 9742 8148 between 8am and 4.30pm or email MCH.Appointments@wyndham.vic.gov.au
In the meantime, phone the free 24 hour Maternal and Child Health hotline at 13 22 29.
The MCH app is free and easy to use, more information at: https://www.betterhealth.vic.gov.au/campaigns/maternal-and-child-health-app
For additional information or support contact:
- If immediate danger call 000
- MCH 24hr Phone line 13 22 29
- Parent line (help with child behaviour) 132289
- Australian Breastfeeding Association (ABA) Counselling Line 1800 686 268
- COVID 19 hotline 1800 675 398
- COVID-19 (Coronavirus) Multilingual Resource Library
- Raising Children website
- PANDA (anxiety and depression help) 1300 726 306
- Beyond Blue 1300 224 636
- Family violence 1800 7377328 (1800 RESPECT)
- Safe Steps 1800 015 188 (immediate assistance with family violence)
- Mental Health Triage 1300 657 259
- Suicide call back 1300 659 467
Libraries Services and Facilities
Point Cook, Manor Lakes, Hoppers Crossing (Plaza) Libraries and Julia Gillard Library Tarneit are open Monday to Friday, 10am-5pm. Hoppers Crossing Library has extended evening hours on Thursdays as part of Libraries After Dark.
Click and Collect services will continue to operate from Werribee Library. The Library Home Delivery service is also continuing for residents who would prefer to have items delivered to their homes. More information on both of these services are available at Wyndham Libraries to You: Collect or Deliver.
We also encourage residents to take advantage of our full 24/7 online library. This includes e-books, e-magazines, e-audio books, movie streaming and children’s educational games. Visit Wyndham Libraries.
Our library staff remain on call to answer any questions you may have between 9am and 5pm, Monday to Friday on 8734 2600.
Returns chutes are open at Manor Lakes, Point Cook, Werribee and Tarneit 24/7, including weekends and public holidays. The return chutes at Hoppers Crossing (Plaza) are open every day, but close overnight from 10pm to 7am.
Kindergarten services are currently operating as per normal. A range of measures are in place to ensure the safety of all staff and children.
Refuse Disposal Facility (TIP)
The Refuse Disposal Facility is currently open to the public. A range of measures are in place to ensure the facility can operate in a COVID-safe way. More information at https://www.wyndham.vic.gov.au/services/waste-recycling/hard-and-green-waste-collection-service
Sporting Reserves and Playgrounds
Sporting reserves and playgrounds are open for public use. Please ensure you maintain at least 1.5 metres between yourself and others at all times, and are wearing a mask unless undertaking intense exercise.
Swimming and Indoor Sporting Facilities
Check In and Chat
As we stay at home to reduce the spread of Coronavirus (COVID-19), the isolation can be challenging.
Feeling lonely can affect people of all ages, especially when we are missing those day-to-day social interactions in our neighbourhood and may also be isolated from family and friends.
Wyndham City Council’s new Check in & Chat service is a phone chat service available to anyone in the community, who may be feeling lonely and would benefit from a regular phone check in and friendly chat.
The free service is an extension of Council’s existing Social Support Service for vulnerable and elderly clients, which provides regular social support and welfare checks.
Check in & Chat is a one-on-one phone chat service, where you’ll be paired with a friendly staff member for a regular chat at a scheduled time and day.
The service operates on weekdays, between 9am – 5pm and is open to all ages.
Staff can also help direct you to other resources and organisations for support, including crisis support, counselling, mental health services and family support.
With multilingual staff, the service is also available in languages other than English including Punjabi, Hindi, Mandarin, Tamil, Tigrinya, Amharic, Gujarati, Konkani and Spanish.
Further languages are also supported through TIS National translating and interpreting service on 131 450 (just let them know you’d like to speak with Wyndham City Council on 9742 0777).
If you’re feeling like you need to connect with someone over the phone or you know someone who is vulnerable and could use a boost of support, please contact Council on 9742 0777 or complete the enquiry form.
The Youth Counselling Team are providing counselling support to all members of the community above the age of 12 during the COVID19 Pandemic.
The counselling service offered by Wyndham City Council Youth Services is a free and voluntary service for people over 12 years old who live, work or recreate in Wyndham.
Counselling can provide young people and community members with an opportunity to discuss and receive support on issues that may be affecting them.
The counselling sessions will be held via Video Chat using a specialised Australian telehealth service and/or phone.
Video consultations don’t require any downloads or logins.
If you are feeling like you are unable to keep yourself safe, please contact any of the following services immediately:
Kidshelpline (for 5-25 year olds) 1800 55 1800
Lifeline (all ages) 13 11 14
If you are worried about unhealthy, abusive or violent behaviour in any of your relationships, you can contact 1800RESPECT on 1800 737 732 or through online chat https://www.1800respect.org.au/
If in immediate danger, please contact 000 for urgent support.
Wyndham City Youth Services food bank service is available for people of all ages who are struggling and need assistance.
Call 8734 1355 between 9am–5pm to arrange a pick up.
Alternatively, if you can get to the Youth Resource Centre 86 Derrimut Rd, Hoppers Crossing during 9am-5pm, we have limited staff who will be able to assist with some supplies.
Wyndham City Council is now offering you the option to book and manage your immunisation sessions online.
In response to community need, Wyndham City Council has implemented a new online service to enable you to schedule and manage your immunisations bookings. You can select appointments up to 5 weeks in advance, and can reschedule for any reason, including if you become sick on the day of the appointment.
Once you’ve booked your session, you will receive an email with the date, time, link to the location and additional instructions related to your appointment.
Due to the COVID-19 Pandemic please be aware of the following social distancing conditions
- please wait outside the centre (in your car is ok) until you receive a phone call from a nurse inviting you.
- only 1 adult to accompany the child/children for the immunisation session
Please ensure you meet the following criteria on your booking date;
- have not travelled overseas in the last 14 days
- you or your family has not had close contact with a confirmed case of COVID-19 in the last 14 days
- you or your family does not have an illness, especially a fever, sore throat, cough, shortness of breath or other respiratory symptoms?
For further information regarding immunisation please:
Syringe Collection Container and Disposal Service
New Syringe Collection Containers can be collected from the Civic Centre, 45 Princes Highway, Werribee, on Wednesdays and Fridays between 9am to 4pm.
Please call 9742 0777 upon arrival and advise the Customer Service officer that you are here to collect a NEW sharps container, we’ll organise for a staff member to come out and assist you.
For disposal of used sharps containers, please continue to return these to the secure bin located at the Civic Centre.
Wyndham City Pound will remain open from 8am – 4pm, Monday to Friday, however visits to the pound are by appointment only, so please phone 9742 0958 to visit.
Animal rangers will continue to work, however Council cat trapping is temporarily suspended and Council requests that residents do not privately trap cats.