Please note: before entering any Council facilities, you must be wearing a fitted face mask, in line with the direction of the State Government. Children under 12 and those with certain medical conditions are exempt.
Please sanitise your hands upon entry to Council facilities, and maintain at least 1.5 metres between yourself and others at all time.
Community Centres – Open for Business
Council Close to Home
If you have a council customer service enquiry, such as a hard waste collection, infringement payment or kindergarten application, be sure to visit your closest Community Learning Centre from 10am-5pm for one of our staff to assist.
- Manor Lakes Community Learning Centre
- Point Cook Community Learning Centre
- Tarneit Community Learning Centre
A couple of things before you visit: please ensure you’re wearing a face mask, maintain at least 1.5 metres between yourself and others, and sanitise upon arriving and leaving.
Maternal and Child Health Centres
In-person Maternal and Child Health consultations are back!
Consultations are recommencing at all Wyndham facilities.
All consultations will be conducted in a COVID-safe way, with the appropriate measures in place to protect staff and families.
Maternal and Child Health is all about optimising child and family health, wellbeing, safety, learning and development.
Those who would prefer to continue accessing services over the phone or over video are free to do so, with virtual consultations continuing.
To book an appointment phone 9742 8148 between 8am and 4.30pm or email MCH.Appointments@wyndham.vic.gov.au
In the meantime, phone the free 24 hour Maternal and Child Health hotline at 13 22 29.
The MCH app is free and easy to use, more information at: https://www.betterhealth.vic.gov.au/campaigns/maternal-and-child-health-app
For additional information or support contact:
- If immediate danger call 000
- MCH 24hr Phone line 13 22 29
- Parent line (help with child behaviour) 132289
- Australian Breastfeeding Association (ABA) Counselling Line 1800 686 268
- COVID 19 hotline 1800 675 398
- COVID-19 (Coronavirus) Multilingual Resource Library
- Raising Children website
- PANDA (anxiety and depression help) 1300 726 306
- Beyond Blue 1300 224 636
- Family violence 1800 7377328 (1800 RESPECT)
- Safe Steps 1800 015 188 (immediate assistance with family violence)
- Mental Health Triage 1300 657 259
- Suicide call back 1300 659 467
Libraries Services and Facilities
From Tuesday March 9, Wyndham Library branches will be open late and on weekends
See Library locations and hours for more details
As Werribee Library has reopened, Wyndham Libraries to You is no longer running. However, if you are unable to visit the library due to your health, you may be eligible for the Home Library Service. Please see Home Library Service for all the details and to apply.
We also encourage residents to take advantage of our full 24/7 online library. This includes e-books, e-magazines, e-audio books, movie streaming and children’s educational games. Visit Wyndham Libraries.
Our library staff remain on call to answer any questions you may have between the following hours:
Monday to Wednesday: 9am to 8pm
Thursday: 9am to 10pm
Friday: 9am to 5pm
Returns chutes are open at Manor Lakes, Point Cook, Werribee and Tarneit 24/7, including weekends and public holidays. The return chutes at Hoppers Crossing (Plaza) are open every day, but close overnight from 10pm to 7am.
Kindergarten services are currently operating as per normal. A range of measures are in place to ensure the safety of all staff and children.
Refuse Disposal Facility (TIP)
The Refuse Disposal Facility is currently open to the public. A range of measures are in place to ensure the facility can operate in a COVID-safe way. More information at https://www.wyndham.vic.gov.au/services/waste-recycling/hard-and-green-waste-collection-service
Sporting Reserves and Playgrounds
Sporting reserves and playgrounds are open for public use. Please ensure you maintain at least 1.5 metres between yourself and others at all times, and are wearing a mask unless undertaking intense exercise.
Swimming and Indoor Sporting Facilities
The Youth Counselling Team are providing counselling support to all members of the community above the age of 12 during the COVID19 Pandemic.
The counselling service offered by Wyndham City Council Youth Services is a free and voluntary service for people over 12 years old who live, work or recreate in Wyndham.
Counselling can provide young people and community members with an opportunity to discuss and receive support on issues that may be affecting them.
The counselling sessions will be held via Video Chat using a specialised Australian telehealth service and/or phone.
Video consultations don’t require any downloads or logins.
If you are feeling like you are unable to keep yourself safe, please contact any of the following services immediately:
Kidshelpline (for 5-25 year olds) 1800 55 1800
Lifeline (all ages) 13 11 14
If you are worried about unhealthy, abusive or violent behaviour in any of your relationships, you can contact 1800RESPECT on 1800 737 732 or through online chat https://www.1800respect.org.au/
If in immediate danger, please contact 000 for urgent support.
Wyndham City Council is now offering you the option to book and manage your immunisation sessions online.
In response to community need, Wyndham City Council has implemented a new online service to enable you to schedule and manage your immunisations bookings. You can select appointments up to 5 weeks in advance, and can reschedule for any reason, including if you become sick on the day of the appointment.
Once you’ve booked your session, you will receive an email with the date, time, link to the location and additional instructions related to your appointment.
Due to the COVID-19 Pandemic please be aware of the following social distancing conditions
- please wait outside the centre (in your car is ok) until you receive a phone call from a nurse inviting you.
- only 1 adult to accompany the child/children for the immunisation session
Please ensure you meet the following criteria on your booking date;
- have not travelled overseas in the last 14 days
- you or your family has not had close contact with a confirmed case of COVID-19 in the last 14 days
- you or your family does not have an illness, especially a fever, sore throat, cough, shortness of breath or other respiratory symptoms?
For further information regarding immunisation please:
Syringe Collection Container and Disposal Service
New Syringe Collection Containers can be collected from the Civic Centre, 45 Princes Highway, Werribee, from Monday to Friday between 9am to 4pm.
For disposal of used sharps containers, please continue to return these to the secure bin located at the Civic Centre.
Wyndham City Pound will remain open from 8am – 4pm, Monday to Friday, however visits to the pound are by appointment only, so please phone 9742 0958 to visit.
Animal rangers will continue to work, however Council cat trapping is temporarily suspended and Council requests that residents do not privately trap cats.