Please note: before entering any Council facilities, you must be wearing a fitted face mask, in line with the direction of the State Government. Children under 12 and those with certain medical conditions are exempt.
Please sanitise your hands upon entry to Council facilities, and maintain at least 1.5 metres between yourself and others at all time.
Libraries Services and Facilities
Point Cook, Manor Lakes and Plaza Libraries will reopen to the public on Monday, 16 November. Services will be limited to borrowing items and computer usage (for up to an hour).
Click and Collect services will continue to operate from Werribee and Tarneit Libraries.
The Library Home Delivery service is also continuing for residents who would prefer to have items delivered to their homes.
More information on both of these services are available at Wyndham Libraries to You: Collect or Deliver.
We also encourage residents to take advantage of our full 24/7 online library. This includes e-books, e-magazines, e-audio books, movie streaming and children’s educational games. Visit Wyndham Libraries.
Our library staff remain on call to answer any questions you may have between 9am and 5pm, Monday to Friday on 8734 2600.
Returns chutes are open at all branches from 9am Monday to 5pm Friday.
Kindergarten services are currently operating as per normal. A range of measures are in place to ensure the safety of all staff and children.
Refuse Disposal Facility (TIP)
The Refuse Disposal Facility is currently open to the public. A range of measures are in place to ensure the facility can operate in a COVID-safe way. More information at https://www.wyndham.vic.gov.au/services/waste-recycling/hard-and-green-waste-collection-service
Community centres will not be able to be open to the public or community groups under stage 3 restrictions. Maternal and Child Health and Kindergarten services will still be operational at these sites.
Sporting Reserves and Playgrounds
Sporting reserves and playgrounds are open for public use. Please ensure you maintain at least 1.5 metres between yourself and others at all times, and are wearing a mask unless undertaking intense exercise.
Swimming and Indoor Sporting Facilities
The Werribee Outdoor Pool is currently open to the public. A booking system has been implemented to manage usage. To book visit https://werribeeoutdoorpool.wynactive.com.au
AquaPulse and Eagle Stadium remained closed at present. Announcements regarding these facilities reopening will follow as restrictions are eased.
Maternal and Child Health Centres - Telephone Consultations
Maternal and Child Health services will continue as they are currently operating, with a focus of delivering face-to-face services to families with babies aged 0-8 weeks, with in-person and home visits available to clients.
Those who prefer to continue accessing services online or over the phone are welcome to do so through our specialised Australian telehealth services. Families are able to chat face to face with nurses during appointments, or use the phone if preferred.
Check In and Chat
As we stay at home to reduce the spread of Coronavirus (COVID-19), the isolation can be challenging.
Feeling lonely can affect people of all ages, especially when we are missing those day-to-day social interactions in our neighbourhood and may also be isolated from family and friends.
Wyndham City Council’s new Check in & Chat service is a phone chat service available to anyone in the community, who may be feeling lonely and would benefit from a regular phone check in and friendly chat.
The free service is an extension of Council’s existing Social Support Service for vulnerable and elderly clients, which provides regular social support and welfare checks.
Check in & Chat is a one-on-one phone chat service, where you’ll be paired with a friendly staff member for a regular chat at a scheduled time and day.
The service operates on weekdays, between 9am – 5pm and is open to all ages.
Staff can also help direct you to other resources and organisations for support, including crisis support, counselling, mental health services and family support.
With multilingual staff, the service is also available in languages other than English including Punjabi, Hindi, Mandarin, Tamil, Tigrinya, Amharic, Gujarati, Konkani and Spanish.
Further languages are also supported through TIS National translating and interpreting service on 131 450 (just let them know you’d like to speak with Wyndham City Council on 9742 0777).
If you’re feeling like you need to connect with someone over the phone or you know someone who is vulnerable and could use a boost of support, please contact Council on 9742 0777 or complete the enquiry form.
The Youth Counselling Team are providing counselling support to all members of the community above the age of 12 during the COVID19 Pandemic.
The counselling service offered by Wyndham City Council Youth Services is a free and voluntary service for people over 12 years old who live, work or recreate in Wyndham.
Counselling can provide young people and community members with an opportunity to discuss and receive support on issues that may be affecting them.
The counselling sessions will be held via Video Chat using a specialised Australian telehealth service and/or phone.
Video consultations don’t require any downloads or logins.
If you are feeling like you are unable to keep yourself safe, please contact any of the following services immediately:
Kidshelpline (for 5-25 year olds) 1800 55 1800
Lifeline (all ages) 13 11 14
If you are worried about unhealthy, abusive or violent behaviour in any of your relationships, you can contact 1800RESPECT on 1800 737 732 or through online chat https://www.1800respect.org.au/
If in immediate danger, please contact 000 for urgent support.
Wyndham City Youth Services food bank service is available for people of all ages who are struggling and need assistance.
Call 8734 1355 between 9am–5pm to arrange a pick up.
Alternatively, if you can get to the Youth Resource Centre 86 Derrimut Rd, Hoppers Crossing during 9am-5pm, we have limited staff who will be able to assist with some supplies.
Wyndham City Council is now offering you the option to book and manage your immunisation sessions online.
In response to community need, Wyndham City Council has implemented a new online service to enable you to schedule and manage your immunisations bookings. You can select appointments up to 5 weeks in advance, and can reschedule for any reason, including if you become sick on the day of the appointment.
Once you’ve booked your session, you will receive an email with the date, time, link to the location and additional instructions related to your appointment.
Due to the COVID-19 Pandemic please be aware of the following social distancing conditions
- please wait outside the centre (in your car is ok) until you receive a phone call from a nurse inviting you.
- only 1 adult to accompany the child/children for the immunisation session
Please ensure you meet the following criteria on your booking date;
- have not travelled overseas in the last 14 days
- you or your family has not had close contact with a confirmed case of COVID-19 in the last 14 days
- you or your family does not have an illness, especially a fever, sore throat, cough, shortness of breath or other respiratory symptoms?
For further information regarding immunisation please:
Syringe Collection Container and Disposal Service
New Syringe Collection Containers can be collected from the Civic Centre, 45 Princes Highway, Werribee, on Wednesdays and Fridays between 9am to 4pm.
Please call 9742 0777 upon arrival and advise the Customer Service officer that you are here to collect a NEW sharps container, we’ll organise for a staff member to come out and assist you.
For disposal of used sharps containers, please continue to return these to the secure bin located at the Civic Centre.
Wyndham City Pound will remain open from 8am – 4pm, Monday to Friday, however visits to the pound are by appointment only, so please phone 9742 0958 to visit.
Animal rangers will continue to work, however Council cat trapping is temporarily suspended and Council requests that residents do not privately trap cats.