Wyndham City’s response to COVID-19

This information will be reviewed daily, as Wyndham City responds to the latest advice from health authorities. - Last updated: 2 April  2020

____________________________________________________________________________________

As part of Council’s ongoing efforts to reduce the spread and impact of COVID-19, all Wyndham City Community Centres, Libraries and the Civic Centre are closed to the public. 

Customer Service via phone and webchat is available:

  • Monday - Friday (8am to 7pm)
  • Saturday and Sunday (9am to 4pm)

Phone: (03) 9742 0777

Start a web chat (red chat with us option): https://www.wyndham.vic.gov.au/

Email: mail@wyndham.vic.gov.au

Frequently Asked Questions

Council Services & Customer Support - Frequently Asked Questions

Customer service

As of Friday 20 March 2020 at 5pm the Civic Centre will be closed, but Council services are still operational via phone and online. Please call us on (03) 9742 0777, start a web chat or email mail@wyndham.vic.gov.au if you have any enquiries.

Will my rubbish and recycling still be collected?

Yes, rubbish and recycling bins will be collected as usual.

Is the Refuse Disposal Facility (tip) open?

The Refuse Disposal Facility (tip) is still open to the public, however our resale shop is closed.

Can I still book a hard waste collection?

Yes you can by visiting Book a Hard & Green Waste Collection.

Can we access playground equipment including skate parks, basketball courts and bbq facilities?

Playgrounds and play equipment are temporarily off limits to the public as part of our efforts to limit the spread and impact of Covid-19. This extends to skate parks, kickabout spaces, basketball courts, and barbecue facilities. While you can still walk through these spaces, it’s important to note that gathering of more than two people is strictly forbidden. Victoria Police will issuing infringements of $1,600 for any gatherings of more than two people in public spaces.

Are Kindergartens open?

Kindergarten services have been temporarily suspended at all Wyndham City managed sites, effective Tuesday 24 March. 

At present, the duration of closures is currently unknown, but we will continue to monitor the situation and provide you with up-to-date information.

Credits will be given to Wyndham City managed kindergarten services that are not able to be delivered.

Our educators will make every effort to be in contact with families in the near future.

More information about Kindergarten Services

Are maternal and child health services operating?

To limit the spread of COVID-19 in the community, Wyndham Maternal and Child Health Centres have transitioned to Telephone Consultations.   

The Maternal and Child Health Nurses will continue to support families, any appointments already booked will remain in place as a Telephone Consultation. We are still taking new bookings, but consultations will now occur over the phone.

For more information about how to book or change your appointment call 9742 8148 or email MCH.Appointments@wyndham.vic.gov.au

More information about Maternal and Child Health Services

Will immunisation programs go ahead?

Due to the COVID-19 Pandemic, the Immunisation sessions will be running via a booking system until further notice. Visit Immunisation to book.

Where can i collect a new syringe disposal bin from?

You can still go to the Civic Centre, however you need to go to the Loading Bay area and press the button for assistance.  To access the loading bay, you can either park at the front and walk around to the right hand side of the building, or drive right around and park in the last lot of bays near the exit to the Civic Centre.  If you need further assistance call 9742 0777.

Where can I dispose of my syringe bin?

There is a secured metal bin located at the Civic Centre, near the car park on the left hand side as you face the Civic Centre.  It is surrounded by a bamboo style fence. If you need further assistance call 9742 0777.

Are youth services continuing?

Youth Services Centres including the Youth Resource Centre in Hoppers Crossing and centres in Point Cook, Manor Lakes and Tarneit are closed until further notice.

All programs, activities and events are also cancelled until further notice.

Youth counselling will continue to operate but we will be monitoring the situation closely in the coming weeks. Booking can be made here: https://www.wyndham.vic.gov.au/services/youth-services/services-programs/youth-counselling-support-services

If my dog is lost, who do I call?

The animal management team is working to ensure the safety and welfare of animals. If your dog is lost call call: Wyndham City Pound on 9742 0958 from 8am to 4pm, visit the Lost Animal Register or call the Lost Dog’s Home on 9329 2755.

If I find a stray dog, who do I call?

If you have a stray animal contained on your property please call Council on 9742 0777 (including after-hours).

If there is a dog attack who do I call?

If you have an urgent animal complaint such as a dog attack, an aggressive or dangerous dog, injured animals, stock on road, snakes you need to contact Wyndham City on 9742 0777.

We offer this service 24 hours a day and seven days a week. If you are calling afterhours, please follow the prompts to be redirected to Wyndham City’s afterhours service which will provide assistance.

Will the Wyndham City Pound remain open?

Yes, for the welfare of our animals, Wyndham City Pound will remain open for the foreseeable future. Call us on: 9742 0958

Will my delivered meals be available?

Yes, we will continue to deliver meals as usual.

Are there any changes to the personal care service?

This service will continue to ensure our residents receive the necessary care during these times.

Will domestic assistance, in-home respite, home maintenance and modification services continue?

These services will continue to ensure our residents receive the necessary care during these times..

Can I still apply for building or planning permission or what if I already have a planning or building application lodged with Council?

Yes, our building and planning staff are still working and are processing applications in the usual manner. While our Civic Centre and Community Centres are closed, you can contact our team by phone and email.

The application process and forms are available on our website by visiting Wyndham Building Permits or Planning Application Process.

Are Citizenship Ceremonies still running?

No, Citizenship Ceremonies scheduled for March and April 2020 have been cancelled. Once ceremonies resume, the Department of Home Affairs will be in touch with new dates. For more information, please contact the Department of Home Affairs via their website https://immi.homeaffairs.gov.au/help-support/contact-us or call 131 881

Resident & Business Support

WYNLocal Economic Support Package

Council has endorsed a $5million WYNLocal Economic Support Package to address the impacts of COVID-19 on the community. There are 3 main components to the package and further details will be made available in the coming days and we work through the detail.

A $1.5million Small Business Grant Program available for small business – program details for Wyndham based businesses will be available shortly.

Rates, Fees and Charges Relief for Business – Wyndham City will defer council rates for businesses that fall within the category of commercial, industrial or farming and to benefit those businesses most in need. There will also be interest charge relief for 6 months to be applied from February 2020 for rates that are outstanding for the 2019/20 financial year and will be reviewed at the end of the six-month period.

Economic Strengthening and Community Development – this program will include relief for households for fees such as dog registration and how we can work with the community and business to keep local jobs.

Visit Council Agenda for full report

Support for Business during COVID-19

We understand the concern in the business community as Coronavirus (COVID-19) affects the ability of many businesses to continue trading, pay staff wages and ensure long-term viability.

A range of support is available for businesses impacted by COVID-19 with key contact information.

Visit our Support for Business during COVID-19 webpage

Financial Advice & Assistance

The Australian Government is providing fiancial assistance to Australians affected by coronavirus (COVID-19) which includes income support payments, payments to support households and temporary early releases of superannuation.

Visit the Australian Government Financial Assistance website

Please see below, a list of websites and links providing detailed information if you have been affected.

How to register your intention to claim a Centrelink payment

If your employment has been affected by coronavirus (COVID-19), you can register your intention to claim a Centrelink payment

Visit the Centrelink website

Temporary early release of superannuation

The Government is allowing individuals affected by the Coronavirus to access up to $10,000 of their superannuation in 2019-20 and a further $10,000 in 2020-21. A factsheet is available to provide you with detailed information.

Download Factsheet

 

Services Operating

Libraries - Online

A number of Library services are still available online and over the phone.

  • We encourage residents to take advantage of our full 24/7 online library. This includes e-books, e-magazines, e-audio books, movie streaming and children’s educational games. Visit Wyndham Libraries.
  • Our library staff remain on call to answer any questions you may have between 9am and 5pm, Monday to Friday on 8734 2600.
  • Follow Libraries in Wyndham on Facebook and Instagram for regular news and updates
  • Sign up for a free online membership

Immunisations

Due to the COVID-19 Pandemic, the Immunisation sessions will be running via a booking system until further notice. 

Please complete the Immunisation Booking Form with all details below:

  • Name of baby/ child to be vaccinated
  • Date of Birth of baby/ child to be vaccinated
  • Medicare number of baby/ child to be vaccinated (if you have one)
  • Has your baby/ child been to Wyndham City Council Immunisation for any previous vaccinations?
  • Phone number of contact person
  • Name of contact person

Please also answer the following questions:

  • Have you or your family travelled overseas in the last 14 days?
  • Have you or your family had close contact with a confirmed case of COVID-19 in the last 14 days?
  • Do you or your family have a new illness, especially a fever, sore throat, cough, shortness of breath or other respiratory symptoms?

A staff member will contact you by telephone to confirm your booking.

Please note that in line with social distancing regulations, you will be asked to wait outside of the centre until your nurse is ready to see you.

Immunisation Booking Form

For further information about bookings email immunisationbookings@wyndham.vic.gov.au.

Animal Pound

Wyndham City Pound will remain open from 8am – 4pm, Monday to Friday, however visits to the pound are by appointment only, so please phone 9742 0958 to visit.

Animal rangers will continue to work, however Council cat trapping is temporarily suspended and Council requests that residents do not privately trap cats.

Visit the Lost Animal Register

Maternal and Child Health Centres - Telephone Consultations

To limit the spread of COVID-19 in the community, Wyndham Maternal and Child Health Centres have transitioned to Telephone Consultations.   

The Maternal and Child Health Nurses will continue to support families, any appointments already booked will remain in place as a Telephone Consultation. We are still taking new bookings, but consultations will now occur over the phone.

For more information about how to book or change your appointment call 9742 8148 or email MCH.Appointments@wyndham.vic.gov.au

More Information

Free childcare to families working in health or other essential services

Wyndham City is offering free childcare to families working in health or other essential services throughout the Covid-19 pandemic. The service will be offered at Hoppers Crossing.

Up to 40 places available from Monday to Friday between 9am and 2pm

Children aged between six weeks and 5-years-old.

Proof of employment (i.e. health workers card) must be shown.

Call 24 hours in advance on 9749 3951 to make bookings.

ESSENTIAL SERVICES:

  • Doctors
  • Nurses
  • Other healthcare workers
  • Pharmacy workers
  • Banks
  • Petrol Stations
  • Supermarket workers
  • Butchers, bakers, green grocers and other food vendors

Services and Facilities no longer operating

Tip (Transfer Station at the Municipal Tip)

To limit the spread and impacts of Covid-19, the Transfer Station at the Municipal Tip will be closed to the general public from close of business Thursday, 2nd April. This aligns with the direction from the State Government, that people should only leave their homes for medical assistance, exercise, shopping for food and other essential items, or to go to work and study (if necessary).

PLEASE NOTE: the expiry date of tip vouchers is being extended for the period that the transfer station is closed. Residents with valid vouchers are able to exchange them for an additional hard waste collection from their homes.

Transfer Station Q&As

Why is the Transfer Station closing at the municipal tip?

The Transfer Station at the Municipal Tip in Werribee is closing to limit the spread and impacts of Covid-19. This aligns with the direction from the State Government that nobody should be leaving their homes, unless it is to seek medical advice, shop for food and other essentials, exercise, or to work or study when necessary. Commercial users are excepted.

How long will this continue?

The duration of these closures is currently unknown. We will continue to monitor the situation and provide up to date information as it changes.

Why can commercial users still use the Transfer Station, but residents can’t?

Commercial users can still access the Municipal Tip as we want to minimise the impacts on businesses that are still operating during this restriction period.

What if I still haven’t used my tip voucher for this financial year?

The expiration date of tip vouchers will be extended for the duration of the Transfer Station closure. For example, if the closure remains in place for three months – your voucher will be valid for an additional three months.

I have rubbish I need to get rid of now, what do I do?

If you've used your three hard waste collections for the year, and you have an unused tip voucher and need to dispose of rubbish now – this voucher can be exchanged for an additional free hard waste collection from your home. To book a hard waste collection visit Book a Hard Waste Collection or phone 9742 0777.

Will my waste be collected from my home immediately?

Unfortunately not. There is an approximate waiting period of approximately two weeks for hard waste collections from the booking date to when it is picked up.

Will this increase illegal dumping across the municipality?

Council is very aware of the possibility that illegal dumping may increase as a result of this closure. In reality, people should not be leaving their home to dispose of any waste. We will continue business as usual in monitoring, investigating and prosecuting any illegal dumping across our municipality.

Will my general waste, recycling and green waste bins still be collected?

Yes. Waste bins will continue to be collected from your households as per usual. For more information on collections visit: www.wyndham.vic.gov.au/services/waste-recycling/bin-collections.

Libraries

  • All Wyndham City libraries will be closed as of Thursday 19 March.
  • This closure extends to accessing our buildings, the borrowing of our stock, and access to our computers.
  • All library programs – including Rhyme Time, Story Time, and Baby Time – are also cancelled until further notice.
  • Book returns cannot be made through this period, but there will be no fines incurred for late returns.

Kindergartens

UPDATE: Kindergarten services will be temporarily suspended at all Wyndham City sites, effective Tuesday 24 March. 

At present, the duration of closures is currently unknown, but we will continue to monitor the situation and provide you with up-to-date information.

Credits will be given for services that are not able to be delivered.

Our educators will make every effort to be in contact with families in the near future.

_______________________________________________________________________________________________________________________________________

Dear Kindergarten families,

We write to you to advise that kindergarten services will be closing early at all Wyndham City managed sites, effective Tuesday 24th March.

The decision to temporarily suspend these services as part of efforts to reduce the spread and impact of Covid-19. We are committed to taking the necessary precautions to keep our community and staff healthy and safe.

While the duration of these closures is currently unknown, we will continue to monitor the situation, and liaise with health and education authorities and provide up-to-date information.

As payments for kindergarten fees have been made for 2020, credits will be given to Wyndham City managed kindergarten services that are not able to be delivered.

We are currently looking at how we can continue to support your children’s learning and education through these temporary closures, and will continue to provide you with opportunities and tips throughout. Our educators will make contact with you in the near future to discuss your child’s education needs.

In the meantime, we encourage you to sign up to our online Library service. This free service is available 24 hours a day, 7 days a week and includes eBooks, eMagazines, eAudiobooks a vast range of learning resources for all ages, movie streaming, children’s storytime and more.

For more information on Covid-19, and tips on remaining safe and healthy please see the attached FAQs.

For more information on Council services, closures, or general enquiries phone 9742 0777 or visit www.wyndham.vic.gov.au/contact-us

For more information, contact the Enrolment and Administration team on 9742 8147.

If you suspect that you or a family member has Covid-19, you should call, not visit, your GP or ring the National Covid-19 Hotline on 1800 020 080.

For the most current information, resources and advice please visit The Department of Health and Human Services website, https://www.dhhs.vic.gov.au/coronavirus

Take care of yourselves and your families during the challenging time.

Kind regards,

Allison Kenwood
Director, City Life
Wyndham City Council

Frequently Asked Question

Why are kindergartens closing?

The decision to temporarily suspend these services part of efforts to reduce the spread and impact of Covid-19. We are committed to taking the necessary precautions to keep our community and staff healthy and safe.

While the duration of these closures is currently unknown, we will continue to monitor the situation, and liaise with health and education authorities and provide up-to-date information to you directly.

Who can I contact for more information on this matter?

For more information, contact the Enrolment and Administration team on 9742 8147.

How do I continue my child’s education journey?

We are currently looking at how we can continue to support your children’s learning and education through these temporary closures, and will continue to provide you with opportunities and tips throughout. One of our educators will be in contact to talk to you about your childs educational needs in the near future.

In the meantime, we encourage you to sign up to our online Library service to keep the little ones busy. This free service is available 24 hours a day, 7 days a week and includes eBooks, eMagazines, eAudiobooks a vast range of learning resources for all ages, movie streaming, children’s storytime and more.

Will I get a refund for my fees?

As payments for kindergarten fees have been made for 2020, we will be providing credits for the period in which the suspension is in place.

Which services are continuing to be delivered?

Wyndham City will continue to deliver essential services, with an emphasis on services for vulnerable members of the community. This includes rubbish collections, delivered meals, the pound, and child and maternal health services.

What measures does Council have in place to protect the health of the community?

Wyndham City is implementing social distancing processes, to limit the spread of the disease by reducing opportunities for close contact between people.

As such, Council has cancelled all events and many Wyndham staff have been encouraged to work from home, where possible. Staff unable to work from home will work on a 14-day roster, and any staff who feel unwell or present with symptoms of the virus have been advised to stay home.

Furthermore, Council is providing additional daily cleaning services to all Wyndham City buildings, taking extra care to clean areas of high use such as door handles, light switches, taps and toilets.

What is social distancing and why is it important?

Social distancing is designed to limit the spread of a disease by reducing the opportunities for close contact between people. Strategies include using conference calls and video conferencing in place of face-to-face meetings and avoiding unnecessary travel or public transport where possible.

Social distancing includes:

  • Attempting to keep a distance of 1.5 metres between yourself and other people where possible, for example when you are out and about in public places
  • Avoiding crowds and mass gatherings where it is difficult to keep the appropriate distance away from others
  • Avoiding small gatherings in enclosed spaces, for example family celebrations
  • Avoiding shaking hands, hugging, or kissing other people
  • Avoiding visiting vulnerable people, such as those in aged care facilities or hospitals, infants, or people with compromised immune systems due to illness or medical treatment

What is the most important thing I can do right now?

The most important thing you can do right now is take care with your personal hygiene. 

  • Wash your hands with soapy water for at least 20 seconds
  • Dry your hands with paper towel or in the hand dryer
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Cover your mouth and nose when you cough or sneeze or cough or sneeze into your elbow (do not cough or sneeze into your hands)
  • Do not reuse a tissue after coughing, sneezing or blowing your nose
  • Avoid contact with anyone who has cold or flu-like symptoms
  • Stay home if you are unwell.
  • Always take home your device in case you need to work from home.

What are the symptoms of COVID-19?

The symptoms of COVID-19 include:

  • Fever
  • Cough
  • Sore throat
  • Fatigue
  • Shortness of breath.

What should I do if I do not feel well?

If you suspect that you or a family member has COVID-19 you should call (not visit) your GP or ring the national COVID-19 Information Hotline on 1800 020 080.

For the most current information, resources and advice please visit The Department of Health and Human Services website, https://www.dhhs.vic.gov.au/coronavirus

Sporting Reserves

Following the Federal Government’s announcement restricting social and group sport, Wyndham sporting reserves can no longer be used for group sport, including team sports. Solo exercise is permitted but please maintain a distance of at least 1.5 metres between individuals.

Playgrounds, Parks, Picnic Areas, Skate Parks

Following stage three restrictions implemented by the State Government, new rules are now in place on the use of playgrounds, skate parks, basketball courts, kickabout spaces, and barbecue facilities. These spaces can still be used for walking through, or for solo exercise – but use of actual equipment is not permitted.

Beaches

In line with stage three restrictions implemented by the State Government, gathering at beaches is no longer permitted. Solo exercise is permitted, but please maintain at least 1.5 metres between you and other people.

Council-managed Community Centres

  • All community centres that are operated by Wyndham City Council will be closed to the general public from Thursday 19 March.
  • This includes Point Cook Community Learning Centre, Manor Lakes Community Learning Centre, Tarneit Community Learning Centre, Arndell Park Community Centre, Penrose Promenade Community Centre, Featherbrook Community Centre, Saltwater Community Centre and Central Park Community Centre.
  • This includes general resident enquiries and payments that would ordinarily be made at community centres. These enquiries can still be made by phoning your local community centre, or by email.
  • Maternal Child and Health services, immunisations, and Kindergarten services will all continue to operate as usual from community centres unless we receive advice from the government recommending otherwise. Building access for these services will be through the usual entrances.
  • Community groups with bookings at our centres will not be charged any hire fees for the month of March, and there will be no fees or charges incurred while the centres are closed.
  • Any regular bookings will be reserves, and activities will be free to recommence on the same day that the centre re-opens.
  • Any payments made in advance of a program – including room hire charges or fees for classes – will be refunded in full. Please contact your community centre by phone or email to arrange refunds for any enquiries.
  • These arrangements are in place until further notice, and will be reviewed on an ongoing basis.

Event, Program and Activities Cancellations (including Citizenship Ceremonies)

It is with great regret that Wyndham City Council has cancelled all council-run events, activities or programs that are organised for the general public until further notice due to the evolving impact of COVID-19.

While it is a very difficult decision to make, the health and safety of our community and staff must take precedence. This decision is consistent with actions taken at a State level to cancel large gatherings or run events without spectators.

We thank you for your understanding. Refunds or, where applicable, credits will be available for ticketed events. Information regarding refunds will be posted on our website in the coming days.

Council Events

The latest information about Council events, programs and activities will published on Wyndham City’s website, www.wyndham.vic.gov.au, or you can give us a call on email us via mail@wyndham.vic.gov.au

This cancellation includes events and programs of all sizes, including regular Library and Youth programs.

Community (non-Council events)

The Federal Government has implemented a ban on mass gatherings of more than 500 as of Monday 16 March 2020 and we expect to see event organisers advise of cancellations in the coming days as they respond to this requirement.

For the latest information about community (non-council events) it’s best to contact the event organiser directly. Wyndham City will be working to keep the community informed of the latest updates via www.wyndham.vic.gov.au and on facebook, www.facebook.com/wyndhamcityliving

Citizenship Ceremonies

Citizenship Ceremonies scheduled for March and April 2020 have been cancelled. Once ceremonies resume, the Department of Home Affairs will be in touch with new dates. For more information, please contact the Department of Home Affairs.

https://immi.homeaffairs.gov.au/help-support/contact-us

Phone: 131 881

Youth Services

Youth Services Centres including the Youth Resource Centre in Hoppers Crossing and centres in Point Cook, Manor Lakes and Tarneitwill be closed as of Thursday 19 March until further notice.

Youth Counselling Services are still available, via bookings. For more information please visit https://www.wyndham.vic.gov.au/services/youth-services/services-programs/youth-counselling-support-services

Encore Events Centre, Wyndham Cultural Centre, Wyndham Art Gallery and Halls for Hire

  • Encore Events Centre, the Wyndham Cultural Centre and the Wyndham Art Gallery will be closed to general public from Thursday 19 March 2020.
  • Any events booked at Encore will receive a full refund of any deposit and bond paid.
  • Ticketholders for events scheduled at the Cultural Centre will receive a full refund. Any hirers of the venue will also receive full refunds of deposits and bonds paid.
  • These arrangements are in place until further notice and will be reviewed on an ongoing basis.

Halls for Hire

  • All Halls for Hire will be closed from Thursday 19 March. This includes Central Park Community Centre, Kelly Park Community Centre and the Old Shire Offices.
  • We will not be charging any room hire fees for March and there will be no fees or charges incurred while the centre is closed.
  • All regular bookings will be reserved and your usual activities can recommence at the same day and time when the centre re-opens.
  • Anyone who has paid for a program in advance will receive a refund.  This may include room hire charges or fees for classes. 

AquaPulse, Eagle Stadium and Werribee Outdoor Pool

WynActive have also advised that AquaPulse, Eagle Stadium and Werribee Outdoor Pool will also be closed as of Thursday 19 March 2020 until further notice. For the latest information and advice please get in touch with them directly.

AquaPulse (https://aquapulse.wynactive.com.au/): 8734 5678

Eagle Stadium (https://eaglestadium.wynactive.com.au/): 8734 5677

Werribee Outdoor Pool (https://werribeeoutdoorpool.wynactive.com.au/): 03 8734 5679

Water Parks (Crocodile Park and Bloom Street Park /Riverwalk)

Due to the evolving impact of COVID -19 and associated closure of WynActive services and water quality testing and management, please note that as of Thursday 19 March, the water elements at Crocodile Park in Saltwater Promenade in Point Cook and in Bloom Street Park/Riverwalk in Werribee will not be operational. These parks currently remain open, with only the water elements affected.

Werribee Visitor Information Centre

As of Tuesday 17 March 2020 the Werribee Visitor Information Centre will be closed until further notice due to the evolving impact of COVID-19.

While face-to-face service will be suspended, our passionate team are still on hand to help visitors explore our region, get the latest information on local attractions and find local accommodation options via:

Phone: +61 8734 6006

Email: tourism@wyndham.vic.gov.au

www.visitwerribee.com

@visitwerribeeandsurrounds

COVID 19 - Health Advice

COVID-19 Health Information

What measures does Council have in place to protect the health of the community?

Wyndham City is implementing social distancing processes to limit the spread of COVID-19, reducing opportunities for close contact between people.

As such, Council has cancelled all events, is closing the majority of our buildings and the majority of our staff are working from home.

Staff who work in critical services – such as aged care – will work on a 14-day roster. Employees who feel unwell or have symptoms of the virus will stay home.

Furthermore, Council is providing additional daily cleaning services to all Wyndham City buildings, taking extra care to clean areas of high use such as door handles, light switches, taps and toilets.

What is social distancing and why is it important?

Social distancing is designed to limit the spread of a disease by reducing the opportunities for close contact between people. Strategies include using conference calls and video conferencing in place of face-to-face meetings and avoiding unnecessary travel or public transport where possible.

Social distancing includes:

  • Attempting to keep a distance of 1.5 metres between yourself and other people where possible, for example when you are out and about in public places
  • Avoiding crowds and mass gatherings where it is difficult to keep the appropriate distance away from others
  • Avoiding small gatherings in enclosed spaces, for example family celebrations
  • Avoiding shaking hands, hugging, or kissing other people
  • Avoiding visiting vulnerable people, such as those in aged care facilities or hospitals, infants, or people with compromised immune systems due to illness or medical treatment

What can I do to reduce my risk of COVID-19 infection?

  • Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
  • Try not to touch your eyes nose or mouth.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  • Stay at home if you feel sick. If you take medication make sure you have enough.
  • Phone your doctor or the hotline – 1800 020 080 – if you suspect you have COVID-19. They will tell you what to do.
  • Continue healthy habits: exercise, drink water, get plenty of sleep.
  • Wearing a face mask is not necessary if you are well.
  • Buy an alcohol-based hand sanitiser with over 60 per cent alcohol.
  • Avoid contact with anyone who has cold or flu-like symptoms.

What are the symptoms of COVID-19?

  • Fever
  • Breathing difficulties such as breathlessness
  • Cough
  • Sore throat
  • Fatigue or tiredness.

What should I do if I do not feel well?

If you suspect that you or a family member has COVID-19 you should call (not visit) your GP or ring the national COVID-19 Information Hotline on 1800 020 080.

Where can I find out more information on COVID-19?

The Victorian Department of Health and Human Resources COVID-19 website: dhhs.vic.gov.au/coronavirus

Translated Coronavirus (COVID-19) information:

Coronavirus (COVID-19) fact sheets, guidelines and other publications have now been translated and are available in a number of different languages. Visit www.health.gov.au to download today.

Federal Government launches Coronavirus Australia app:

The Australian Government has launched an official app with access to up-to-date official information about Coronavirus (COVID-19).

Download the Coronavirus Australia app in the Apple App Store or Google Play 

Get updates about Coronavirus (COVID-19) on WhatsApp:

To get up-to-date official information about Coronavirus (COVID-19) from the Australian Government chatbot, WhatsApp message +61 400 253 787 or go to aus.gov.au/whatsapp in your web browser.

Download the WhatsApp in the Apple Store or Google Play 

Mental health and Coronavirus (COVID-19):

Concerns around the coronavirus outbreak and practising self-isolation can be stressful and cause impact to our mental health and wellbeing. 

Head to Health is committed to providing Australians with trusted information and digital supports to help support everyone's mental health and wellbeing during this pandemic. Click here to find out more, including information and tips from mental health experts.

Health Assessment Centres

The Department of Health and Human Services (DHHS) is responsible for setting up the assessment centres. They have been set up to support where the need is the greatest.  DHHS is working with the Commonwealth Government to ensure testing is available in other locations. Council is also working with health authorities to try to get more assessment centres in the West.

Assessment centres have been established at a number of Victorian hospitals. You don't need to call ahead (unless stated otherwise below) if you attend one of the following clinics:

Metropolitan health services

  • Alfred Hospital         
  • Austin Hospital
  • Box Hill Hospital - Eastern Health            
  • Casey Hospital - Monash Health
  • Dandenong Hospital - Monash Health
  • Frankston Hospital - Peninsula Health
  • Monash Medical Centre, Clayton - Monash Health
  • Northern Hospital
  • Royal Children's Hospital
  • Royal Melbourne Hospital - Melbourne Health
  • St Vincent's Hospital, Melbourne
  • Sunshine Hospital - Western Health

Regional health services

  • Ballarat Base Hospital - Ballarat Health Services
  • Barwon Health North, Geelong - Barwon Health (please call (03) 4215 4445 prior to attending)
  • Bacchus Marsh - Djerriwarrh Health Services
  • Benalla Health
  • Bendigo Hospital
  • Echuca Hospital - Echuca Regional Health
  • Maryborough District Health Service
  • Melton - Djerriwarrh Health Services
  • Mildura - Sunraysia Community Health Services (pre-call 5021 7653)
  • Phillip Island Health Hub - Bass Coast Health
  • Shepparton Hospital - Goulburn Valley Health
  • Swan Hill District Health
  • Wangaratta Hospital - Northeast Health
  • Warrnambool - South West Healthcare (pre-call 5563 1666)
  • Western District Health Service - Hamilton
  • Wimmera Health Care Group – Horsham
  • Wodonga Campus - Albury Wodonga Health
  • Wonthaggi Hospital - Bass Coast Health

Why isn’t there an assessment centre in Wyndham?

The Department of Health and Human Services is responsible for setting up the assessment centres. They have been set up to support where the need is the greatest.  DHHS is working the Commonwealth Government to ensure testing is available in other locations. Council is also working with health authorities to get more centres in the west.

If you have any further questions email COVID-19enquiries@wyndham.vic.gov.au.

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