Victorian local governments have a legislated role in emergency management. At Wyndham City we work closely with emergency services and community organisation's to better assist our community during the response phase to an emergency event. Wyndham City’s Municipal Emergency Management Planning Committee takes an ‘all hazards’ approach when planning prevention and mitigation activities that reduces risks or minimises the effects of emergencies that may occur within the Wyndham area.

With a rapidly growing population that fringes vast areas of grassland our residents face a significant risk of grassfires and bushfires. Other risks include structural fires, industrial accidents, transport accidents and in some areas floods.

Every person residing or visiting our area has a responsibility to themselves and their families to be prepared.  Emergency services and other agencies with a role in emergency management do the best they can to assist before, during and after an emergency event, however, residents and visitors also need to take charge of their own safety by heeding the warnings and taking the necessary precautions; remember during an emergency situation assistance may not be able to reach you quickly.

As residents of this region we want you to help ensure our community is emergency prepared. Please take the time to read this information and encourage your friends, family, colleagues and neighbours to do the same.

Wyndham City's responsibility in an emergency

Every municipality is required to develop and maintain a Municipal Emergency Management Plan (MEMP) under S20 (1) of the Emergency Management Act 1986

Wyndham City's Municipal Emergency Management Plan 2018-2021 addresses the prevention of, response to and recovery from emergencies within Wyndham City.

To assist in minimising the effects of an emergency, the MEMP:

  • outlines the emergency management arrangements
  • addresses all phases of emergency management
  • prevention
  • response
  • recovery
  • details pre existing arrangements with other emergency services agencies
  • specifies roles and responsibilities

We welcome any comments the community may have on the Plan, email 

Fire Management

Victoria is one of the most fire-prone regions in the world – the only way to stay safe is to have a Bushfire Survival Plan and to leave the night before or the morning of a Code Red day, or early in the morning of a Severe or Extreme day.

We all need to play our part in making sure we are fire ready and each year at Wyndham City Council we undertake fire prevention works to limit the spread of fire and protect our municipality.

Victoria is expecting a higher than average risk of grassfires this season. Grassfires can be just as dangerous as bushfires.

What Council is doing

  • Assisting CFA with a controlled burn program
  • regularly inspecting properties
  • issuing fire prevention notices to non-compliant landowners
  • fire preparation's for Council reserves
  • reviewing Emergency Management and Fire Management Plans

Municipal Fire Management Plan

The Wyndham Municipal Fire Management Plan was endorsed by the Wyndham Fire Management Planning Committee.

Roadside Management Plan

Councils roadside management plan is implemented to assist in halting the spread of fire across the City of Wyndham. One action Council implements to assist in halting the spread of fire and to ensure the long term viability of our natural resources is to conduct roadside burns with the assistance of local CFA brigades.  

Wyndham City, in conjunction with Wyndham Vale CFA and Little River CFA, undertook a Controlled Burn Program within some of the open space reserves along Lollypop Creek and Little River. 

What Wyndham City does in an emergency

  • Open and operate Emergency Relief Centres - if there is a major emergency in Wyndham City or surrounding areas we may open a relief centre in a Wyndham City building or public hall. There will be a range of services to help people affected by the emergency. This may include assistance with food and clothing, accommodation, support services and access to grants and financial aid
  • Organise clean-up, repair and restoration activities and manage environmental health issues, such as food and sanitation safety
  • Assist with ongoing recovery activities in conjunction with government agencies
  • Support other municipalities that may require assistance for an emergency event that has impacted their area

Business Owners

If you are business owner, Wyndham City recommends that you develop an emergency management and recovery plan to assist your business, and more widely your community in becoming more resilient. The Australian Government has developed emergency management and recovery plan templates to assist you in the development of your plan for more information and to obtain a copy of the template visit the Australian Government business website.

How residents can assist

Community resilience is the capability to anticipate risk, limit impact and bounce back rapidly through survival, adaptability, evolution and growth in the face of turbulent change. A resilient community is not only prepared to help and prevent or minimise the loss or damage to life, property and the environment, but also is has the ability to quickly return to work, reopen businesses, and restore other essential services needed for a full and swift economic recovery.

Surviving Fire Emergencies

Victoria is one of the most fire-prone regions in the world.  Victoria is also expecting a higher than average risk of grassfires this season. Grassfires can be just as dangerous as bushfires.

  • Fire Danger Rating predicts how a fire would behave if one started, including how difficult it would be to put out. Check Fire Danger Ratings daily and know what they mean. You could be at serious risk of uncontrollable fires on Severe, Extreme and Code Red days.
  • Take steps to get prepared before the fire season. Pack important documents, photos, medications, money and clothes so you can leave easily before a fire starts. On a Code Red day, leaving high risk bushfire areas the night before or early in the morning is the safest option.
  • If you live in an urban area near grasslands, walk at least two streets back if a fire starts. Don’t drive, visibility may be poor, accidents are likely, and you could block emergency services.

In an emergency, call 000.

For more information, visit VicEmergency and

Surviving Extreme Heat Emergencies

Victoria is expected to experience an increase in frequency and severity of heatwaves during the summer season.

Survive the heat:

  • Drink water - Even if you don't feel thirsty, drink water.
  • Hot cars kill - Never leave kids, adults or pets in cars. The temperature inside a parked car can double within minutes.
  • Keep cool - Seek out air-conditioned buildings, draw your blinds, use a fan, take cool showers and dress in light and loose clothing.
  • Plan ahead - Schedule activities in the coolest part of the day. If you must go out, wear a hat and sunscreen and take a bottle of water with you.
  • Help others - Look after those most at risk in the heat.

Call NURSE-ON-CALL on 1300 60 60 24 or see your doctor if you feel unwell. In an emergency, call 000.

For more information, visit VicEmergency and

Surviving Storm & Flood Emergencies

Storms can happen anywhere, at any time of the year. Thus, it is important to be prepared all year round.

Before a storm

  • Check that loose items are safely secured.
  • If it is safe to do so, check gutters, downpipes and drains are not blocked.
  • Park your car undercover and away from trees.
  • Be alert to dangers of thunderstorm asthma.

During a storm

  • Stay indoors and away from windows.
  • If outdoors, shelter away from drains, gutters, creeks and waterways.
  • Never drive, walk or ride through floodwater.
  • Be prepared for power outages.

After a storm

  • Check your home and property for damage.
  • Keep clear of damaged buildings, power lines and trees.
  • Be aware of road hazards such as floodwater, debris and damaged roads or bridges.
  • Do not drive through affected areas unless it is necessary.

 If flooding occurs

  • Avoid driving or walking through floodwaters.
  • Stay away from drains, culverts and waterways.
  • Stay away from fallen trees, power lines and damaged buildings.
  • Be prepared to act early and evacuate, if required.

In an emergency, call 000.

For more information, visit VicEmergency and

Surviving Power Outage Emergencies

Power Outages can be caused by severe weather. When power outages occur, your ability to survive during a bushfire, grassfire or other emergencies including storms and flood, may be affected.

Be prepared for power outages in extreme weather conditions, by having:

  • A list of important contacts such as emergency services, family and neighbours
  • A torch or battery operated light
  • A battery operated radio for news and updates
  • A phone that doesn’t need electricity to operate (such as a charged mobile phone)
  • Access to fresh water
  • Cooking facilities that do not rely on electricity
  • Spare batteries

In an emergency, call 000.

For more information, visit

Helping Emergency Services find your house number

It is easy to forget how important it is to have your property clearly numbered. Having your house number clearly visible from the road can be a matter of life or death in an emergency.

Searching for your house can delay help arriving to you. It is a requirement that all properties have their house number clearly displayed and visible from the road. It is recommended that the number be reflective and at least 75mm high.

Some other helpful tips in the event of an emergency include:

  • if possible, send an adult to the road to get the attention of and direct emergency services
  • if it is night time, turn on all lights and keep a torch handy to gain the attention of emergency services
  • lock away dogs, keep children away and leave your front door open, if safe, to help emergency services attend to you without delay
  • always remember, safety first, injuring yourself will only create more problems in an emergency

Assistance with house fires

In the event of a house fire, Wyndham City’s Municipal Recovery Manger (MRM), together with Australian Red Cross, Salvation Army and the Department of Human Services (DHS), can provide support to affected individuals and families. Wyndham City’s Building Inspector also attends the property to determine the health and safety risk associated with a fire-damaged building.

It is normal to experience stress after a house fire. Even if you don’t feel stressed immediately after a house fire, we recommend you read the Department of Human Services information about experiencing stress as a result of an emergency.

You may be eligible for financial assistance from the Department of Human Services and material aid (clothes, toiletries and bedding) from the Salvation Army 13 72 58 (24 hours) or Australian Red Cross Red Cross 1800 232 969 (24 hours).

For information about preparing for, responding to and recovering from an emergency visit the Red Cross Website.

You can contact Wyndham City on 9742 0777 if you require further assistance.

When you have experienced significant loss

People that have experienced significant loss will need to consider a broad range of financial issues in the days and weeks following. These fact sheets are designed to provide information about grants and services available.

Preparing a Household Emergency Plan

Wyndham City is dedicated to providing residents with the necessary tools to a build a more emergency-resilient community who are prepared when faced with an emergency situation. Emergencies can strike without warning, so being prepared is crucial at home, school, work and in your community.

To prepare a household emergency plan it is recommended that you follow the logical and easy-to-follow four step process found in the Emergency REDiPlan booklet developed by the Australian Red Cross.

Staying informed during emergencies and understanding warnings

Stay informed at VicEmergency - Victoria's main website for incident information and warnings.

You can also get information by tuning in to ABC local radio (774), other emergency broadcasters and by downloading the VicEmergency app, phoning the VicEmergency hotline on 1800 226 226 or following VicEmergency on social media. For more information, visit VicEmergency - Where do I get information in an emergency?

Warnings will be issued when an emergency is likely to impact you. It is important that you understand the three levels of warning (Advice, Watch & Act, Emergency Warning). For more information, visit VicEmergency – Understanding Warnings

Related links:

Emergency Contact Details

For all current emergencies and warnings in your area, please visit VicEmergency.

For life threatening emergencies all 000.

If you are deaf, hard of hearing or have a speech impediment, contact the emergency numbers through National Relay Service.

  • TTY users phone 106 then ask for 000 or 1800 226 226
  • Speak and Listen user phone 1800 555 727 then ask for 000 or 1800 226 226
  • Internet relay user connect to the NRS then ask for 000 or 1800 226 226



Wyndham City

9742 0777


Ambulance – emergency
Ambulance – non emergency transport (booking line)
Poisons Information Centre
Werribee Mercy Hospital


000 or TTY: 106
1300 366 313
13 11 26
9216 8888
1300 60 60 24 or TTY: 133 667

Police and Security

Police – emergency
Werribee Police (24 hours) - non emergency
Wyndham North Police - non emergency
Crime Stoppers
National Security Hotline


000 or TTY: 106
9742 9444
8734 1100
1800 333 000
1800 123 400


Fire – emergency
CFA  District 14 Headquarters – non emergency
CFA District 7 Headquarters – non emergency (Little River residents only)
Victorian Bushfire Information Line


000 or TTY: 106
8746 1400

5240 2700
1800 240 667

State Emergency Service

SES – life threatening emergency
SES – flood, storm, tsunami or earthquake emergency
VICSES information line service only available for large scale emergencies.


000 or TTY: 106
132 500 or TTY: 106 then ask for 132 500

1300 842 737 or TTY: 133 677 then ask for 1300 842 737

Support Lines

Directline – Drug and Alcohol Support


13 11 14
1800 888 236


Vic Roads – public roads
Wyndham City – council owned roads


131 171
9742 0777


City West Water (Water & Sewerage fault & emergencies)


132 642


Powercor (Service delivery and faults)


13 24 12

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