COVID 19 - Council Services and FAQ's

Face to face customer service is back from Monday, 16 November

• Wyndham City Civic Centre: Monday to Friday (9am to 4pm)
• Manor Lakes Community Learning Centre: Monday to Friday (9am to 2.30pm)
• Point Cook Community Learning Centre: Monday to Friday (10am to 5pm)

Customer Service will still be available via phone and webchat:

• Monday to Friday: 8am to 5pm
• Online Requests 24 hours, 7 days a week

Phone: (03) 9742 0777

Email: mail@wyndham.vic.gov.au
Webchat: https://www.wyndham.vic.gov.au/
Wyndham City Living Facebook
Wyndham Together website

Interpreting services: If you need an interpreter, call TIS National on 131 450.
If you are deaf or have a hearing or speech impairment: you can call Council through the National Relay Service (NRS).

• TTY users phone 133 677 then ask for 03 9742 0777.
• Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 03 9742 0777.
• Internet relay users connect to the NRS and then ask for 03 9742 0777.

Translated Resources: There have been many changes to Council services and facilities to help keep you and our community safe. Find out more.

You are required to wear a face mask / covering  if you are leaving home for one of the four reasons:

• Wearing a face mask protects you and your community by providing an additional physical barrier to coronavirus (COVID-19). 
• Keeping 1.5 metres between yourself and others and washing your hands are still the best defences against coronavirus (COVID-19).

Visit the Department of Health and Human Services website for more information.