COVID 19 - Council Services and FAQ's

Restrictions from Monday, 19 October:

Face coverings:

A face covering means a face mask that covers the nose and mouth.  Face shields on their own do not meet these requirements.

Social

• Public gatherings - up to 10 people from a maximum of two households can meet outdoors for social interaction, exercise or recreation (infants under 12 months of age are not included in the cap) within 25 km of their home (no time limit)
• People living alone or single parents can nominate one person with whom they can form a ‘single social bubble’. A bubble allows you to visit each other for social interaction. Single parents with dependents who cannot be left alone will be allowed to include their dependents in the bubble. If you live in metropolitan Melbourne you can only form a bubble with someone in metropolitan Melbourne, not regional Victoria.
• If the person you nominate to be in your bubble lives with other people, you can only visit if they are at home alone. Alternatively, they can visit you at home.
• Face coverings must be worn during visits.
• Professional respite care for people with complex needs is allowed.

Education and childcare

• Kindergarten to return from October 5
• childcare - open
• schools - open
• adult education - open

Work

• Only go to work if you are in a permitted industry – with more workplaces to be permitted

Shopping, personal services, eating and drinking out

• hospitality - takeaway and delivery only
• retail - essential only with others only for click and collect
• shopping – families and households are able to shop together
• pet grooming: open

Exercise and recreation

• outdoor recreation - must be within 25km of home or permitted work (no restriction)
• outdoor personal training allowed with up to 2 people per trainer, outdoor pools open in addition to playgrounds, which are already open.
• Skate parks open
• exercise - outdoors (no restriction)

In line with the changes to COVID-19 restrictions, the Civic Centre is closed.

Customer Service via phone and webchat is available:

• Monday to Friday: 8am to 6pm
• Saturday: 9am to 1pm
• Sunday: 9am to 1pm webchat only
• Online Requests 24 hours, 7 days a week

Phone: (03) 9742 0777

Email: mail@wyndham.vic.gov.au
Webchat: https://www.wyndham.vic.gov.au/
Wyndham City Living Facebook
Wyndham Together website

Interpreting services: If you need an interpreter, call TIS National on 131 450.
If you are deaf or have a hearing or speech impairment: you can call Council through the National Relay Service (NRS).

• TTY users phone 133 677 then ask for 03 9742 0777.
• Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 03 9742 0777.
• Internet relay users connect to the NRS and then ask for 03 9742 0777.

Translated Resources: There have been many changes to Council services and facilities to help keep you and our community safe. Find out more.

You are required to wear a face mask / covering  if you are leaving home for one of the four reasons:

• Wearing a face mask protects you and your community by providing an additional physical barrier to coronavirus (COVID-19). 
• Keeping 1.5 metres between yourself and others and washing your hands are still the best defences against coronavirus (COVID-19).

Visit the Department of Health and Human Services website for more information.