COVID 19 - Council Services and FAQ's

As of 6pm on Sunday, 2 August, metropolitan Melbourne will enter stage four restrictions to limit the spread of COVID-19.

Under these restrictions:

• A curfew will be in place between 8pm to 5am. This means unless you are going to work, caregiving, or seeking medical treatment – you must be at home.
• Outside of these hours, there are still four reasons to leave the home: shopping for food, essential goods and services, work or study, exercise.
• Exercise is limited to a maximum of one hour daily within 5km of your home, with one other person. There are no exemptions for family members or housemates to exercise in groups more than two, unless it is a dependent child who cannot be home alone. 
• Organised sport and recreation, including fishing and golf are now banned.
• Shopping can be done by only one person per household, per day, within 5km of your home at the closest supermarket. Exemptions: caregiving, assisting elderly.
• Classes for all school year levels will be returning to remote learning as of Wednesday, 5 August. Exempt: vulnerable families and children of permitted workers. More information to follow on this.
• Kindergarten services to return to remote and flexible learning as of Wednesday, 5 August.
  Exempt: vulnerable families and children of permitted workers. More information to follow on this.
• Childcare to close. Exempt: vulnerable families and children of permitted workers. More information to follow on this.

In line with the changes to COVID-19 restrictions, the Civic Centre is closed.

Customer Service via phone and webchat is available:

• Monday to Friday: 8am to 6pm
• Saturday: 9am to 1pm
• Sunday: 9am to 1pm webchat only
• Online Requests 24 hours, 7 days a week

Phone: (03) 9742 0777

Email: mail@wyndham.vic.gov.au
Webchat: https://www.wyndham.vic.gov.au/
Wyndham City Living Facebook
Wyndham Together website

Interpreting services: If you need an interpreter, call TIS National on 131 450.
If you are deaf or have a hearing or speech impairment: you can call Council through the National Relay Service (NRS).

• TTY users phone 133 677 then ask for 03 9742 0777.
• Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 03 9742 0777.
• Internet relay users connect to the NRS and then ask for 03 9742 0777.

Translated Resources: There have been many changes to Council services and facilities to help keep you and our community safe. Find out more.

You are required to wear a face mask / covering  if you are leaving home for one of the four reasons:

• Wearing a face mask protects you and your community by providing an additional physical barrier to coronavirus (COVID-19). 
• Keeping 1.5 metres between yourself and others and washing your hands are still the best defences against coronavirus (COVID-19).

Visit the Department of Health and Human Services website for more information.