Council’s Delivered Meals Service provides a three-course meal to frail aged residents and residents with disabilities who need help in providing meals for themselves. Meals are delivered to residents’ homes by Council staff and volunteers.
Ph: 9742 0874
The Delivered Meals Service delivers nutritious and diverse meals to residents who are nutritionally at risk. A choice of main courses will be offered daily and special dietary needs can be catered for, eg. Diabetic, Vegetarian, Low Fat, Halal, Gluten or Lactose free.
Delivery Times
Three course meals will be delivered Monday to Friday between 11 am and 1.30 pm daily, except in the case of a Public holiday when you will be notified in writing about delivery changes. Chilled meals for weekends will also be delivered on Fridays.
Menu Choice
Menus operate on a rotating four-week cycle for a three month period. Menus are developed with input from a qualified dietician. You will need to provide details to us regarding any special dietary requirements to ensure that the most appropriate meals are provided. Your input is also invited either by writing or in person at our Menu Planning Meetings.
Cancellations
- Telephone 9742 0734 by no later than 9.30am on the day of delivery to cancel or alter a meal order. However you are more than welcome to phone your changes through earlier eg. The day or week before etc. If this advice is not received, you will be charged the cost of a meal.
- Please ensure you call the supervisor with any changes or queries about the service so the most up to date information can be passed on to you and arrangements made to suit your needs.
- If you are receiving more than one service from council, please let us know and we can arrange the suspension of these as well.
Food Safety
- Eat the chilled or hot meal by no later than the date stamped on the container, if stored in the refrigerator. However on occasion you may wish to freeze your meal, this should be done as soon as delivery occurs and meals should not be left in the freezer for more than a month before you reheat and eat the food.
- Be at home at the time of the meal delivery. Meals will not be left in eskies, boxes or outdoor refrigerators. If you are aware that you will not be home during your meal delivery time, please ring and cancel the meal or make alternative arrangements.
Our Service Guarantee To You
If a meal is not delivered to your home and the meals Supervisor is notified by no later than 1.45pm on that day, a replacement meal will provided within 90 minutes. There will be no charge for that day’s meal. For further information phone 9742 0734.
Occupational Health & Safety Issues
In the interests of your safety, we suggest that you do not leave your doors unlocked at delivery times. Our staff/volunteers will wait for you to answer and unlock the door. If other arrangements need to be made eg. Keylock device, this needs to be discussed with the Assessment Officer or Delivered Meals Supervisor.
At assessment or review, an Assessment Officer will complete a Home Hazard Checklist with you. This will identify any issues related to the health and safety of the Home Care Worker whilst working in your home. Any concerns identified will need to be rectified before the service can commence. All pets need to be locked away at the time of meal delivery. In the interest of the health and safety of our workers and volunteers, services may be suspended at any time if requirements regarding occupational health and safety are not met.
Eligibility to receive the service
Who is eligible?
Frail older residents, residents with disabilities and their carers living in the City of Wyndham, who are unable to access the community and shopping precincts. An Assessment Officer, who will discuss your eligibility to receive the services, will visit you at your home. Urgent requests for meals will be considered immediately. Information about other services will also be provided during the assessment.
Review
All clients receiving service will be subject to a review – the frequency of which will depend on individual situations and feedback from either Home Care Workers or other agencies such as hospitals, Aged Care Assessment Services.
A review will look at:
- whether the service being delivered is meeting your needs,
- to discuss how you feel about the service provided,
- note any changes to your situation,
- review your situation in terms of continued eligibility and need for service, and
- discuss other needs that you may have and look at any other services or agencies that may be able to assist.
Cost of service and payment
This service is income assessed according to the HACC fees policy. Fees are as per Councils’ fee schedule. When commencing this service you will be required to complete a ‘self declaration’ income form. The information provided will be used to allocate you a fee for service. This information will be updated at each review. If your situation changes at anytime please contact an Assessment Officer. This service is provided on a ‘pay as you go’ basis. At the beginning of each week you will be asked to pay for the meals you will be getting for that week. You can pay the worker or volunteer directly and he/she will issue you with a signed recept. If you would like to make alternate arrangements please discuss this with us. All enquires regarding your delivered meals accounts can be directed to Resident Support Services on 9742 0734.
Discontinuing service
If you no longer wish to use this service you can cancel it at anytime by telephoning an Assessment Officer on 9742 0874. Our Assessment Officers would appreciate discussing the matter with you as there may be other ways in which we can help. You are welcome to ring back at anytime if you feel your circumstances change and you require assistance again. Any future referrals will not be affected by previous outcomes.