Reporting your concerns to Council
The Customer Service team at Wyndham City has begun a new reporting system where an ID/reference number* should be provided to all residents calling Council regarding residents concerns.
Helpful hints when calling Wyndham City regarding resident concerns
It is important when calling Council that you provide as much information as possible regarding the concern you are raising. The following is a useful checklist of what to mention when contacting Council.
- Your name
- Contact details for follow up
- Your concern
- Address of where the concern is. If this is regarding public space, please provide details of the location.
Examples of what you will be provided a reference number are: missed rubbish collection, tree removal or pruning, litter/dumped rubbish and blocked drains.
There are a small number of concerns residents raise that will require further follow up prior to a reference number being allocated. An example of this is noise complaints
When contacting Customer Service, It is helpful if you can provide your name and number when raising a concern with Council. Not providing these details may mean that your concern will be difficult to follow up.
When speaking to Customer Service please request the ID number from the person you are speaking to. Document this number for future reference.
As a resident if you have this information, it will be easier for you to follow up with Council, if you are interested what has happened regarding your concern raised.
Please note that this information is regarding resident concerns that are raised directly with the Customer Service tea.
* Not all complaints/concerns at this stage will be provided an ID/reference number at the time of placing your request over the phone.
No complaints/concerns placed through the electronic Online Request form will be allocated an ID/Reference number at the time of submitting your request.
If you more information regarding this, please contact Wyndham City’s Customer Service department on 9742 0777